Turkish Airlines

✅ Trip Verified | Montreal to Istanbul. We made the reservations online as most people do nowadays and to our surprise, Turkish Airline denied the miles that were supposed to be earned for the flight taken which were clearly shown on their own reservation issued ticket. After few interchange of emails (ref tickets numbers above), they opted to remove the contact email from the website. They simple refused to honour the miles on our flight and we never received an explanation of their action. Certainly, this speaks very badly of Turkish Airlines, company that we won’t support in the future

✅ Trip Verified | Budapest to Atlanta via Istanbul. In August I flew from Budapest to Atlanta via Istanbul. The attention onboard was good as was the food. Arriving in Atlanta I found that my suitcase was left in Istanbul. After waiting for more than an hour and a half they told me that they would send it to me the next day but they only brought it to me two days later, so I had to spend 3 nights in a hotel in Atlanta and I could not go to work on Monday. The representative of the company told me to send him the receipts of the expenses he had had that within a period of 3 weeks they sent me a check for that amount. It's been over 3 months now and they have not sent me anything. They do not even answer the emails that I sent them. I think a lack of professionalism and respect towards customers.

✅ Trip Verified | Kathmandu to Houston via Istanbul. I with my two little kids and old mother had a flight on November 2017. I had a layover of 19 hours so we were suppose to get hotel, but because of being American passport we didn't get hotel. I didn't mind getting hotel but they gave me lot of trouble just to give little information about the visa. I was wondering from one counter to another counter just to get right information. Staffs at the airport were the rudest people I ever met. Even the visa officers at the counter didn't give me correct information instead they yelled and behaved in a very rude way. I couldn't get hotel because I and my kids had American passport and they don't issue visa from the airport to the American. My question to the Turkish Airlines is that why they didn't mention that while I brought the ticket why they issued ticket to the American passport? I went to Turkish Airlines counter may be four time finally I got the correct answer. Staffs at the Turkish Airlines counter were also very very rude just as other staff at the airport. I ended up paying 300$ at airport hotel. I will never travel with Turkish Airlines again.

✅ Trip Verified | Istanbul to Madrid. Good service on board. Seats are comfortable in a configuration 2+2 and real business seat not like others where the configuration is 3+3 and the seat in the middle is not used. Meal is an okay quality, it could be better because it is a 4h30 flight.

✅ Trip Verified | My first flights (Jakarta to Antalya via Istanbul). On the homebound flight from Antalya to Jakarta via Istanbul my TK 2425 (30 Nov 2017) was delayed without any announcement. On boarding I asked the ground crew if I would still be able to catch my Istanbul-Jakarta flight (TK56), and the ground crew replied that "no problem". The plane landed late and I missed my flight to Jakarta. Yes, Turkish airline did give me a hotel, yes, Turkish airline did give me a ticket rebooking, yes Turkish airline did give me breakfast-lunch-dinner. However, I did not receive my luggage and hence I did not have any change of clothes. Upon seeing the queue at the Turkish Airlines hotel transfer I was in a dilemma of either waiting another 2 hours before getting my luggage at 4am or go sleep at the hotel and not have my luggage. In my luggage was also my laptop charger and mobile charger which I would have needed to inform work, arrangements that I will be delayed by one day. But more scarily was my box of medicines that I needed. I was appalled by the ground crew at Antalya airport who lied to my face, and the ground crew at the hotel transfer who did not sympathize that I needed my luggage and only offered strict options. I was very dissapointed that Turkish airline did not provide me a letter of delay to help me justify my situation at my home country, and no laundry service hence I was not in fresh clothes for more than 48hrs! It is easy providing hotels, food and ticket change but please keep in mind that all these passengers are humans and have lives and dependencies and have specific needs and requirements.

✅ Trip Verified | This was the first time I flew Turkish Airlines on an international route. I flew from Toronto to Mumbai via Istanbul and back. The cabin crew from Toronto to Istanbul were quite rude. I ordered the special Asian vegetarian meal before the flight, which was very good. The seat was comfortable. There was a good selection of movies in various different languages. The same applies to the connecting flight from Istanbul to Mumbai, but the cabin crew were a lot nicer. However, toilets are not clean. Transitting at Istanbul is a nightmare as the airport is extremely packed struggling to find a place to sit. The return flight was more or less the same.

✅ Trip Verified | Being a loyal customer of this airline, I was once again dissapointed with Turkish Airlines completely messing up my flight. Outbound flight TK1856 from Barcelona to Istanbul left about 40 minutes delayed, and for that reason we were denied boarding for our connecting flight to Moscow, which resulted in spending an entire night at the airline's lounge. I would like to particularly stress the utter rudeness of the airline staff at the airport, who are completely uninterested in helping you out, pretending not to speak English and watching videos on their smartphones, giggling and discussing it with each other. While at the lounge, you are not allowed to use a shower since the previous flight was less than 8 hours long. So please know, if you miss your flight due to the airline's fault, you are on your own and no one really cares about your problem. That's a fact. The same situation happened to me in April, while returning from Miami to Moscow via Istanbul. The airline representative failed to change the dates for my wife and my infant child, changing it only for me, therefore, I ended up paying for the completely new tickets. Overpaid around 2000 USD. And, once again, the flight left late from Miami and, therefore, we missed the connecting flight and spent the night at the airport. We were not offered any hotel and we were also denied access to the lounge due to the mess up with the airline. The airline's feedback form is awful, and up to this day my issues with them had not been resolved. Even visiting the airline's office in Moscow does not help, everything is managed through the website. Overall, I am very disappointed with the airline and especially with their customer care. It's a shame, since their planes and prices are very nice, the headache in dealing with the problems afterwards is just too much to fly with them again.

✅ Trip Verified | Buenos Aires to Istanbul via Sao Paolo. I have been very surprised by the overall quality of the airline in business. After the stop over in Sao Paolo, they change your headset for a Denon one (amazing sound). Toilets are about half more of the size of the one in economy. Very nice staff onboard and dedicated to you pleasure.

✅ Trip Verified | Washington to Istanbul. The website didn't work for check in, so I called and it was quick on the phone somebody checked me in, but the wonderful thing happened at the airport as we checked in for the flight we are now waiting for. The man at the ticket counter was wonderful, efficient and very considerate for my old parents, also helping fellow agents.

✅ Trip Verified | Istanbul to Paris, you can feel the quality of Star Alliance Airline. I'am generally use Turkish Airlines and first time this is the first time I see more than one managing problem during check-in and flight. Check-in attendants was much more slower than my other trips and they gives people wrong information. They have no idea about seat layout of aircraft and nobody don't accept and try to solve any kind of problem. During flight, you can feel the differences between cabin crew, Turkish Airlines don't educate their new flight attendant like they used to. I hope these problems will be short term and Turkish Airlines back to their old days.