Turkish Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1426 reviews
5/10
No Skytrax Rating
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Turkish Airlines customer review

(Israel)

LOS-IST-TLV. One word: Terrible. B737-900 LOS-IST. No air conditioning at LOS airport and drinks are not allowed into gate. By the time you board most passengers are very thirsty. Requests for water were shrugged off with the response "later". How can you refuse water to thirsty passengers. After take off painfully slow dinner service and a small plastic cup with water served. Of course it's not enough. Again FA would not supply more water. I even went to the galley pointed at a full bottle of water and asked for some. Again I was told to return to my seat water will come later. I approached the inflight manager to complain and situation improved. Poor English by pilots and FA's couldn't understand any announcements. No soap in toilets with nothing to dry wet hands on. Smiles from the crew were out of the question. Food was ordinary can't understand where all the fuss about their food in Economy class comes from. Maybe from flights outside Africa. Flight to TLV slightly better crew all in all cant judge all flights they operate but for me it was the last time on TK.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Australia)

We flew Paris to Kayseri on 30th September. Totally full flight from Paris to Istanbul. However good service and an uneventful flight. Had to move quickly to get to the domestic terminal for the flight to Kayseri. Luggage fortunately had been checked through. This flight not full and was uneventful. Quick service of a light meal as flight time just over an hour. All in all good flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Canada)

YYZ-IST-YYZ. Turkish is inconsistent. Business class should be perfect from start to finish. Flight to IST was almost that. Return flight had rough edges. Turkish communication between lounge and gate had us waiting in the sweatbox gate long before we needed to be there. No separate boarding for Bus Class in fact we went through security after we had already cleared it-Twice! On board staff demand that blinds must be closed on a day flight. Food good wines not so great. Entertainment mediocre. Poor selection of music.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(United States)

LAX to Istanbul. No problem except leg room which is rather uncomfortable if you are somewhat tall (5' 8" and my husband is 6'0") and it was very warm on the plane. Coming back what really bothered me was that going to the restroom early on in the flight the trash was full and the pump soap was empty. Someone had thrown bars of soap onto the counter. A 13 hour flight with guessing 300 people. Not very sanitary. Staff were polite and courteous. Good entertainment choices. Food average but I'm not the best judge for that. I'm not sure I would like to fly this airline again given a choice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Canada)

Toronto-Istanbul-Sarajevo. September 16th 2013. This was the first time taking Turkish Airlines and it definitely wont be the last. I was impressed with the aircraft cleanliness service food and especially free wifi on board.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

Sep 25 to fly from Houston to Istanbul. We had about a 20 minute delay but we arrived on time to Istanbul. We flew using Economy and our legs were pretty cramped in there because the guy in front of us who had an exit row leaned his seat back. The food was good and also the movies they had for us to watch were fine. On the flight from Istanbul to Berlin there is a 3 hour flight and once again we are provided with food and movies. This flight is fine. On the return flight on Oct 2 going from Berlin to Istanbul was fine they served breakfast on this flight but no TV was in our seat but that was fine because we were exhausted anyway and just slept. Once we arrived at Istanbul our flight to Houston was on time as far as us getting on the plane however we then had complications. There was a 3 hour delay while on the plane before we took off. We sat in exit row this time with comfortable leg room. Our flight landed about 3 hours late but I was ok with it because it was my final destination.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Malaysia)

Geneva-Istanbul (A319) - Istanbul-Kuala Lumpur (A340-300) on August 6th-7th 2013. Flight from Geneva to Istanbul was smooth nothing special. Flight from Istanbul to KL service-wise was flawless and seamless. Very attentive service needs were taken care of before you asked and very good food although I have had even better food on other THY flights. My real issue is with the business class seat sleeping comfort on the A340-300.I am not sure at what angle the seat reclines but it is pretty nasty I was annoyed because the ticket price was pretty high. I wonder why Turkish a forward looking airline as using the A340-300 on the IST-KL run with this seating arrangement in business class. I just hope that Turkish will either change the planes on the IST-KL run or do something about the seating in their A340-300.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Indonesia)

I flew business class from CGK-IST-AMS overall it was a great experience but unfortunately it was not very memorable. The seat itself was great and comfortable the cabin layout was modern and clean however I found out that the cabin crew seemed to be inconsistent. They did not really interact with the passengers less smiles and seemed to lack manners. On the other side indeed there were the dedicated cabin crew who were willing to care and serve the passengers. My verdict is THY is still great airline to fly but it is not really that consistent compared to other airlines.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(South Africa)

Four flights with Turkish in the past two weeks - all in economy. Cape Town to Istanbul Istanbul to Paris London Gatwick to Istanbul and Istanbul back to Cape Town. All flights were on time or early. The planes were reasonably new clean and comfortable. The flight back to Cape Town was completely full but even that wasn't uncomfortable. The staff were always helpful and polite. The seats are reasonably comfortable with good pitch - my gripe is the foot rest which isn't convenient if you are tall and gets in the way when folded up. The entertainment system is varied and the screens large (no individual screens on the plane from Gatwick). Food was plentiful and tasty. And there are a few extras - a substantial amenity kit - sometimes in a tin. Slippers and a Turkish delight as a welcome sweet. And in addition their prices are excellent so it doesn't surprise me that they keep winning awards.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Germany)

Business Class from Berlin to JRO with B737-900. Seats are horrible no lie fla. Catering bad crew throw the meals out in business and then disappear. Return was even worse at the airport we got told there was a 2 hr delay and then we missed the connection to Berlin and had a 4 hr delay.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no