Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1526 reviews
5/10
3 star Skytrax Rating
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8/10

Turkish Airlines customer review

(Germany)

Istanbul to Bangkok. Functional yet friendly service esp. from "the chef". Excellent meals this really helped the score. Everything worked though the 340's seat was not so good for a long flight (see my seat review). Only just "good value" here because of the seat.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(Austria)

Although seats are very good there are severe limitations: Istanbul Airport offers no extra tracks for Business class passengers which means that you have to line up with all the others in the middle of the night/early in the morning (usually) to pass the overcrowded security checks. There is a fast track lane but it was always closed when I needed to pass it (4 times in the past 2 months). Istanbul airport is deplorable not coping with the rapid expansion of TK. This means that your expensive Business class experiences finds a rather unpleasant middle piece. Even more disturbing is the very wrong catering service concept and staff quality. Usually one pays for an expensive business class seat to find rest and piece and some sleep. TK assumes that you are in it for the culinary experience and serve food regardless of the flying time thus limiting the rest time severely. For instance while flying from Istanbul to Cape Town TK started serving dinner at midnight for over 3 hours. Then they wake you up 2 hours before landing to serve breakfast. Even worse is that the crew is serving and removing the food very noisily moving plates glasses etc for hours. The 11 hours flight to Cape Town thus had only 3 hours of quite sleeping time. Worst affected are the first and last rows of the business class being close to the pantry. Another bad example was the flight from Istanbul to Doha: here same procedure: although guests wanted to sleep right after the take-off (midnight again). Food was served almost the entire flight (4 hours). Noise was unbearable as the pantry did not even had a shielding curtain. Besides the fact that the food is nothing special the quality of the crews is very heterogeneous. During the flight to Doha the chief cabin attendant was reading the newspaper drank tea in front of the business class passengers (no curtain) and was observing leisurely the work of his subordinates. The staff chats constantly with each other and although there are more than enough attendants on board it is not possible to place a successful request as the chain of command is long and unclear responsibilities seem to exist.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(Canada)

Extremely pleasant flight. Despite all weather issues our flight took off and landed on time in Toronto. In- flight free wi-fi is definitely the best. The meals were so tasty and fresh. They treat you like a guest rather than a customer. This was the first time I was on a Turkish flight and I would recommend it to anyone. The best airline in Europe indeed!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United Kingdom)

I have nothing but praise for this great airline. Meals provided and drinks included. They have always left on time. They are great value for money. I have travelled from Edinburgh to Istanbul then onto Ercan North Cyprus. Would be good if there was not such a long wait between flights - 4.5 hours. Have just booked for April / May and see there is a new connection on the way back leaves Ercan at 9.45 and connects in Istanbul with only aN hour and a half change over.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Turkish Airlines customer review

(United Kingdom)

London Heathrow to Odessa (Ukraine) return. The only positive was that the leg room is actually fairly decent. However: Online check in is a time consuming and laborious process. It is a completely pointless exercise as we had to queue for almost an hour to have the ground crew re-check us in for the flight and take our bags. Staff both on the ground and in the air were surly and miserable. My seat on the flight from LHR-IST was broken and did not lock in any position which was deeply uncomfortable. On the same flight my partner's TV was broken and did not work at all. It took the flight crew almost 1 hour 40 minutes to serve a drink. Transfer arrangements in Istanbul can only be described as a complete and utter shambles. No clear directions people everywhere being funnelled into a small security check area. On the way home we were told to go and join another random queue for a further passport check. Whilst at the gate in IST the flight to Odessa was delayed by an hour with no staff whatsoever in sight. The planes are filthy both inside and out.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Turkish Airlines customer review

(Germany)

DUS-IST-KUL and return in Economy. DUS-IST and IST-DUS by A320/321. Very crowded and the cabin crew didn't bring discipline into boarding deboarding and inflight behavior. All natural chaos with people standing/talking while fasten seatbelt-sign was shown passengers with much more than 1 piece of (bulky) hand luggage children without seats pax standing up just after touching the runway - nobody seems to care. Experienced cabin crew checked seat belts with loud and clear announcements from the flight deck - in Turkish and English. In addition: excellent catering (outgoing IST) by DoCo. Overall: certainly one of the better competitors in the skies - still a lot to improve.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(United States)

Houston-Mumbai return. Seat assignment is very difficult and boarding process at the gate is very chaotic. There are no set rules and agents can not control the crowd for orderly boarding. Economy seats are very uncomfortable and food service is mediocre and quantity served is inadequate. Will not travel this airline in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(Switzerland)

ZRH-IST-ZRH. The crew were marvellous on both flights. The service was top notch for a 2.5 hour flight. Hot meal served on both flights and this in Economy. Headsets were offered and a movie (overhead screens) was shown and drinks service on both flights were superb. Open Bar coffee tea water rounds were offered. I am looking Forward to my next flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United Kingdom)

Dublin to Istanbul 27 Dec returning on 1 January. Outgoing flight TK 1978/27 return flight TK 1975/01. Great service staff and entertainment. Couldn't fault this airline and I am a frequent flyer. Would definitely recommend using their services again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(New Zealand)

September 2013 on a return trip from New Delhi to Istanbul. The plane food service were all way below what I expected the plane was so old I was surprised it was still in service. I took a return trip from New Delhi to Rome - via Istanbul. At that time I raved to friends about the quality of the plane flight everything. I was shocked when my experience this year was so bad. Staff didn't want to be on the plane it was so bad. I would like to try Turkish Airlines again when I travel in September this year - how do I know whether I get a good plane or a bad one. I have said I would recommend the airline again because my first experience was so good - would advise people to be cautious though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no