Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1480 reviews
5/10
3 star Skytrax Rating
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9/10

Turkish Airlines customer review

(Germany)

Flew from Dusseldorf to Istanbul and Dusseldorf to Sabiha Gokcen. Food was perfect and hostesses were very friendly. Was an old 737-800 without Entertainment System but nothing to complain about because I was reading my Book. Booked 2 months ago and paid only 100 Euro for a round trip. Who can beat that with a 4 Star Airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Ukraine)

TK0452 16/10/2013 return TK0451 21/10/2013. Flight Donetsk-Istanbul. Staff were good and friendly. There was no problem with the language (all speak English well). Meal was good plenty of variety - (seafood vegetarian and so on). The most important thing with any airlines is safety that is why I choose Turkish Airlines when I go to Istanbul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Tanzania)

I've flown with Turkish many times normally Dar es Salaam - Istanbul - Helsinki but also to Los Angeles once. It's on time the food is good there's a good selection of entertainment and staff are polite. As an extra bonus you get two bags so 40 kg of luggage in economy class and you can take a free stopover in Istanbul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Netherlands)

Flew Amsterdam - Istanbul return. Fantastic flight food was first class. I was really amazed by the quality and quantity of food and drinks. The service is very attentive. Seats allow relatively good sleep. Nothing to complain about. great value for the price. Not my first flight with Turkish airlines and definitely not the last one.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Finland)

We flew Helsinki-Istanbul-Kigali and Mombasa-Istanbul-Helsinki recently. The online booking and check-in was easy the website is very user friendly (no OLCI at Mombasa though). The planes on HEL-IST-HEL were Airbus equipment one older and one new with state-of-the-art entertainment system. The older one had only overhead screens showing flight tracking only. The seats were a bit cramped could have more legroom. On African sectors brand new B 737-900ER were used. These planes are very comfortable leather seats with good legroom and big seatback screens with latest movies. I must say that they were nicest on-aisle planes I ever flown with. On all sectors the meal and drink service was very good cannot remember when I last could select my meals from menu card in economy class. The cabin service was professional and friendly. Some lack of cabin discipline though people were allowed to walk around and tray tables were used immediately after take-off. All flights arrived on-time and bags delivered. As all flights were normal I cannot comment how the problem situations are handled. For us the round- trip was perfect and I have no hesitation to use Turkish again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(Turkey)

Istanbul-Los Angeles / New York-Istanbul. Mixed feelings for Comfort Class. Free wireless and live TV (only 4 channels though) clearly made the 14 hours of flying more tolerable. However we didn't have those on the return flight even though it was the same plane- 777-300. Service and catering have been great on both flights. Seat comfort however was below average since it's impossible to sleep with its angle. Despite other airlines premium passengers don't get separate check-in desk and lounge access. It also common to see economy passengers sneaking into comfort class and take the empty seats throughout the flight!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Malaysia)

MAN-IST-ICN. First time flying with Turkish Airlines. Booked my flights in June and travelled in December. Itinerary showed B739 and B773 but ended up flying in B738 and A340. The B738 was old and there was overhead screen for entertainment for MAN-IST a 4 hour flight. My seat's earphone plug-in was spoilt therefore inflight entertainment was as good as non-existed. IST-ICN flight entertainment was good but limited choices. Amenities were given on the IST-ICN flight which includes eye mask lip balm ear-plugs socks and slippers. The cabin was warm for some reason it was not like other airline's where the cabin would be cold. Food was tasty but not delicious. Service was average. Rarely notice any drink rounds on the 10 hour flight but they provided a bottle of water after meal. Witnessed a cabin crew just switched off a passenger's call button and walked away even before the passenger manage to speak. Overall Turkish Airlines was not as good as I expect from a top 10 airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United States)

Overall the flight from IST-IAH was very comfortable. The leg room and the comfort class seats were very comfortable. The only criticism I have is that the flight attendants never walk around for drink refills. For wine enthusiasts like I am this means you have to constantly ask for refills. Entertainment system was outstanding.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

FCO-IST-ADS-IST-BCN over a 4 day period early December. A320 or 737 aircraft - all in decent shape. Seat comfort is fine and on the 737s the leg room was larger then some premium economy flights I've been on. Where Turkish excels is the food - quality and quantity beat any airline hands-down and I've travelled on over a hundred airlines. Flight attendants were friendly and all spoke English well. On-time or within 10 minutes of schedule - Ataturk Airport is a mess and all flights arrived or departed via gate stand so dealing with buses to and from the planes gets annoying. Overall for the money paid Turkish gives a good product. Again - as stated by many people- they keep their planes too warm. I wouldn't fly them on anything longer then 4 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Malaysia)

First time on TK flew KUL-IST and IST-IAH on economy. Flights were on time clean and with decent food. We were on an older A330 on the KUL-IST segment and a newer 777 on the IST-IAH segment. As several people have mentioned however the temperature in both planes were far too warm compared to other flights I've been on. Flight attendants were ok. Ground staff in IST were a bit on the slow side but professional and courteous. I would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes