"out of pocket customer"
B Zaham (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Lahore via Istanbul |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
19th December 2017 : Turkish Airlines response
Hi, we would like to indicate that the matter you have expressed has been cause of great regret for us. For further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation. We apologize for being unable to facilitate the travels of you, our valued passengers, as we would have liked to, and we would like you to know that we would be glad to again welcome you as our guest on your future travels. With our best regards.
"business class cabin is quite impressive"
R Joseph (Canada)
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Istanbul to Montreal |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
19th December 2017 : Turkish Airlines response
Hi, thank you for sharing your pleasant travel experience you had on …/… with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. We have accordingly shared your opinions with our concerned colleague and his/her department as well. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"cannot recommend this airline"
J. Roberts (United States)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kayseri to Istanbul |
Date Flown | November 2017 |
Value For Money | 12345 |
Recommended | no |
19th December 2017 : Turkish Airlines response
Hi, our sincere apologies for the experience you've had. This is not the service we want to give to our passengers. Please fill in the form below to help you. Our customer team will be in touch soon. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours. bit.ly/TA-FeedbackForm
"truly a horrible company"
Jonathan Williams (United States)
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Dubai to Toronto via Istanbul |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
12th December 2017 : Turkish Airlines response
Hi, we sadly read your post. We ask for you to accept our regret at the unpleasant situation your wife had experienced. The efforts of Turkish Airlines are directed towards providing our esteemed passengers with a superior level of service under present conditions. We consider our passengers' constructive criticism as the most valuable help to ameliorate our service. We apologies for failing to meet your rightful expectations and causing you dissatisfaction. In line with this, please be informed that your criticism has been conveyed to section concerned in order to achieve a more customer caring attitude. We apologise once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels. With our kindest regards.
"refused to honour the miles"
C Lasson (Canada)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Montreal to Istanbul |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
12th December 2017 : Turkish Airlines response
Hi, we would like to help connect you to our Guest Relations Team to investigate the situation; so for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation. Kind regards.
"my suitcase was left in Istanbul"
Eduardo Jacomino (United States)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Budapest to Atlanta via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
12th December 2017 : Turkish Airlines response
Hi, we sadly read your post and would like to thank you for contacting and informing us about your experience. Turkish Airlines' aim is always to improve and offer the best service. So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form so our team can reach you as soonest regarding this matter. Best regards.
"the rudest people I ever met"
G Marshire (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kathmandu to Houston via Istanbul |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
12th December 2017 : Turkish Airlines response
Hi, we would like to indicate that the matter you have expressed has been cause for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
"Meal is an okay quality"
6 reviews Juan Morel (Spain)
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Istanbul to Madrid |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
12th December 2017 : Turkish Airlines response
Dear Juan, thank you for your feedback, which is really appreciated. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal.We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"very disappointed"
Enda Ginting (Indonesia)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Antalya to Jakarta via Istanbul |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
5th December 2017 : Turkish Airlines response
Dear Enda, we sincerely felt sorry and would like to state our apologizes on the behalf of your comments. For further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation. Thank you for sharing your opinions regarding your experience and choosing Turkish Airlines on your flights.
"The seat was comfortable"
10 reviews Krishnan Srinivas (Canada)
Aircraft | Boeing 777-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Mumbai via Istanbul |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
5th December 2017 : Turkish Airlines response
First of all, thank you for sparing your precious time and sharing your feedback with us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.