Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1618 reviews
5/10
3 star Skytrax Rating
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6/10

Turkish Airlines customer review

(Netherlands)

AMS-IST-AMS Business Class. Their Lounge at AMS has been reduced by 50% which can get uncomfortable during the busy hours. Food and beverages are scarce. But it's a clean friendly environment! A340-300 to IST just a few business class passengers. The seats are worn but not worn-out. I preferred a low calorie meal which turned out to be fish. The meal itself was good enough. We landed on time. My flight outbound from IST is always late no matter the weather. Late boarding late departure. My plane was already there! Service on-board was good. Business load [sold seats] was high. The best part of the trip is the CIP lounge!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(Belgium)

BRU-IST C class Airbus 330. Good check in and sn lunch. Very busy day at Zaventem full everywhere sn class leaves much to be desired. Boarding messy but once on board all went very smoothly. Food not that great hardly changed the menu and flew them at least 6 legs just this year. Passport control for C class pax a dream and good delivery of bags. All in all good will use them this coming weekend again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(United States)

BOS-IST-BOS. The flight was fine but ground crew in both Boston and IST were uncommunicative unhelpful and more involved in talking with each other than in helping passengers. 4 hour delay leaving BOS with promises to update "in 15 minutes" no further info for an hour. Nasty little sandwiches provided around 2am but not enough bottles of water to go around. I travel a lot and I've never seen such an unprofessional ground crew. Boarding in IST chaotic. No announcements no signs. Constant "security checks" but no computers used so no real verification of identity info. Wanding being done incorrectly. Security staff asking passengers detailed questions about the reasons for going to the US where they were residing etc. as if they were US Immigration - but nothing going into computers to be transmitted to US authorities.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(United Kingdom)

LGW-IST-CPT return. Great value flight. Check in at LGW easy and quick and very pleasant staff member. Simple flight to IST and a 6.5 hour wait with little to do. Recommend Cafe Nero for a really good cup of tea while you wait. Flight to Cape Town was reasonably pleasant but staff were a little sniffy especially the females. Food was fair but nothing special. Inflight entertainment was awful. Provided headphones were of the earbud type really uncomfortable and wouldn't stay in the ears. Sound quality was horrible. Return leg was an unsuitable for long haul plane which was full after it stopped in Joburg. The meal on take off was delicious. The staff on the return leg were one of the most hard working I have encountered making up for the poor plane. However the breakfast was served cold and was uneatable. Same meal was served on the IST-LGW leg and we declined it. Security check at IST on the return leg was horrible. One South African woman bleeped while going through the gate and was the subject of what I consider rough and unnecessary treatment. Would consider flying again but only if the price was right.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Denmark)

BUD-IST-YYZ-IST-BUD. BUD Ground services are horrible confusing and mean spirited towards the passenger. The inflight hard- ware experience is very good (seat toilets aircraft IFE etc.) but the human resources are like a lottery of low probabilities of meeting a winner or just someone to recall after a week…BUD-IST-BUD sectors on A319 and B737 respectively. Only 2 rows assigned for business class and the seats were economy seats. However with only two passengers for the 12 seats available space was more than enough and one could lay down stretched out by lifting armrests. As for B737 there were old but true business class seats in a 2x2 configurations in 3 rows). Flights on time. Excellent service on board. Champagne at take-off. Special meal ordered almost a year in advance was given. Three more hot meals were presented and given by FA who were proud of their many options. Thus I had cold seafood platter as starter hot salmon as 1st maincourse and as 2nd main course: kofta 3rd main course: pasta and 4th rice with giant prawns. Cheese platter of high quality. Good advice on wines. IST-YYZ-IST on Boeing 777-300. Perfect hardware (inclusive WiFi) and excellent food. However the staff (FAs) has a lot to improve on - Language Socializing Read and understand passengers minds and needs. They need to avoid speaking Turkish to "all" passengers and could recruit a bulk of international staff to beef up Spanish Chinese Vietnamese Thai French Arab and …English. The timing of service inputs need improvement. Sense of FA-humour is nil FA's avoidance of passengers is felt -– one could sit on the entire flight without being offered more than 10% of what are available.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Canada)

TLV-IST-YYZ on B777-300. Staff were friendly and helpful for the most part. Great In flight entertainment with large personal touchscreens USB and AC ports. Free Wi-Fi offered. Seats were fairly comfortable and planes in great condition. Ordered a vegan meal (VGML) and got a vegan hot meal with dairy salads deserts and butter - however staff were helpful and replaced salad and desert with vegan ones. Food quality was good but nothing to rave about. Fresh squeezed juice pop and alcoholic beverages were offered. Overall satisfied and would fly again. Great value for only $850USD round-trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Australia)

Istanbul - Singapore very enjoyable flight. The service was courteous and I was impressed with the help they provided to a young mother with their child. The food was excellent and the IFE had a good selection of music and movies. An excellent way to travel to Europe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(Australia)

London Gatwick to Istanbul Sabiha Gokcen. A comfortable flight meal was acceptable. The service was courteous if not particularly friendly. IFE left a lot to be desired very limited selection of music. The only non Turkish Selection was classical.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United States)

While planning a trip to Istanbul we decided on Turkish Airlines mainly due to low fares out of Houston. We booked economy and were a little concerned due to some negative reviews but we have no regrets but do have a few observations. Check in at Houston was fine we decided to upgrade to comfort class at check in there was no offer or signs we just asked. It cost us $350 each for one way but we are glad we did it. Roomy seats nice amenities and good food in comfort class. The in flight entertainment was not so great mostly older movies but we slept just fine. We had concerns about the temperature in flight and yes it was too warm. On our return from IST the check in was chaotic at best. Flight was fine food and amenities were about the same as comfort class so we are glad we did not pay to upgrade. Overall we would not hesitate to fly THY again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(United States)

This was the first time I've flown Turkish airlines so I wasn't sure what to expect. The flight from Houston to Istanbul was great and flight attendants were fantastic. But the flight from Istanbul to Houston was bizarre. I had to show my ticket stub 4 times to prove I was in the correct area (not just me everyone had to show their ticket stub) and they placed stickers on unoccupied seats so they could tell if someone changed seats. Turkish Airlines apparently has a weird policy of not letting customers upgrade to premium seating when seats are available. They spend way too much time monitoring the empty seats. They really made my trip feel cheap and uncomfortable.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no