Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"no-one takes responsibility"

(Sweden)

Trip Verified | Istanbul to Lefkosa. Customer service on the phone doesn't solve problems, but create problems. Talked to at least 15 different agents on the phone to fix one thing - to change the airport of departure, and to deal with the problems that they created because of this. Always redirect to another agent on the phone, and no-one takes responsibility and doesn't provide any solution. Staff in Turkish airlines kiosk in Sabina Gokcen airport are not better, they don't know what to do and redirect to phone customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Lefkosa
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no



26th December 2017 : Turkish Airlines response

Dear Tetiana, we would like to indicate that the matter you have expressed has been cause for great regret for us. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. All our agents who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. You are welcome to send us your valuable review via this link: bit.ly/thy_form we will get back to you with detailed information. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

1/10

"No more Turkish Airlines"

(Ireland)

Trip Verified | I booked and reserved 2 seats from Dublin to Izmir via Istanbul for March 2018. I use Turkish Airlines often. Went to Pay and Fly but system said my unique booking code wasn't recognised. I had to go through booking system again and the costs had rocketed by over 190EUR in 14 hours. No more Turkish Airlines for me. Booked flights through PGS.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Izmir via Istanbul
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



26th December 2017 : Turkish Airlines response

Hi, our sincere apologies for the experience you've had. This is not the service we want to give to our passengers. We would like to help connect you to our Guest Relations Team to investigate the situation; if you send us your precious experience via bit.ly/thy_form, we will investigate and get back to you with detailed information. Thank you for bringing this to our attention.

1/10

"lousy service, pathetic airline"

(United Kingdom)

Trip Verified | Mombasa to London Gatwick via Istanbul. Our flight from Mombasa was meant to depart at 4.30am. I checked in at 2.30, the flight did not leave till 6 am. Hence arrived Istanbul late and only to find out my bags did not arrive in Gatwick. On putting in the claim I was told I would get my bags the following day, again only to call and find out only 1 bag arrived and the other bag is still in Mombasa. This is the first time I have travelled with Turkish Airlines and have had the worst experience. I suggest that you rather pay an extra 100 dollars and go for a better airline. Lousy service and pathetic airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMombasa to London Gatwick via Istanbul
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



26th December 2017 : Turkish Airlines response

Hi, we sadly read your post and would like to thank you for contacting and informing us about your experience. For further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation. Thank you for your company on our journey to make Turkish Airlines better during your travels. Globally yours.

1/10

"We missed our flight"

(Netherlands)

Trip Verified | We missed our flight from Istanbul to Amsterdam, coming from Hanoi, due to a very bad communicated (read none) change of the gate. We had to buy new tickets for our family, which cost about 600 EUR per person (including 3 young children). People at the service desk were very unfriendly, and not fair too. Other people in the same situation, were given another ticket!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Amsterdam
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



26th December 2017 : Turkish Airlines response

Hi, we would like to indicate that the matter you have expressed has been cause of great regret for us. For further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation. We would like you to know that we would be glad to again welcome you as our guest on your future travels. With our best regards.

1/10

Turkish Airlines customer review

(Lithuania)

Trip Verified | Male to Vilnius via Istanbul. Service is horrible, staff rude onboard and at Istanbul airport. We had 10 hours connection flight at Istanbul airport, and Turkish airlines didn’t provide any hotel like they say. We wanted to book airport hotel by ourselves but it was fully booked. Turkish airlines said, we cannot do anything about it, because you arrived 6:03 am from Male, and to Vilnius our flight is 4:00 p.m. They said it is not enough hours because they provide hotel only when it is 10 hours waiting. If i knew it will be like this,i would book alternative flight. Disappointed!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMale to Vilnius via Istanbul
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



26th December 2017 : Turkish Airlines response

Hi, we would like to indicate that the matter you have expressed has been cause for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. If your destination can be reached by an alternative flight to your first flight and the waiting time is less, you cannot take advantage of the hotel service. However, we apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

2/10

"unwelcoming, poor and inefficient"

(Romania)

Trip Verified | Travelled from Accra to Bucharest, through Istanbul. Plane was late and I lost my connection. From Accra, they gave me a boarding pass for a diffrent connecting flight than I had booked. In Istanbul 3 different employees of Turkish tried to convince me that that was the correct one and no change could be done, despite the fact earlier flights were available. Customer service was unwelcoming, poor and inefficient. Istanbul airport is small, dirty and congested. They sell lower cost tickets, just because you have to wait for up to 10 hours in the airport. Be prepared to be misstreated. It seems that rudness is a part of Turkish Airline culture.
AircraftA340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAccra to Bucharest via Istanbul
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



19th December 2017 : Turkish Airlines response

Hi, we would like to indicate that the matter you have expressed has been cause for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Despite this, the cabin and airport personnel who served during and after your journeys has been warned within their divisions due to not providing professional service with a smile and not using appropriate body language so as not to cause dissatisfaction to another of our passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

9/10

"the service that made all the difference"

(United Kingdom)

Trip Verified | Turkish Airlines in the last few years have been a formidable competitor to European long haul carriers. And quite rightly so. Not only are their prices extremely competitive, book early and you could be in for a bargain. This was my first long haul flight with them, and it will not be my last. They operate on A330 with 2x2x2 and Boeing 777 with a 2x3x2 layout. While the seating configuration was as expected, it's the service that made all the difference. Once on board, they have a rather novel safety video, which is both informative and amusing. The 'onboard chef' is a nice added touch, although it's not like he's going to prepare the meal in front of you. The flight attendants were extremely polite and friendly, regularly checking up on you if you needed anything. The dining was great. With a mini 'candlelight' to compliment the food table, to a delicious selection of appetisers and sweet trolley, the service was excellent without being rushed. The amenity kits were rather basic. The IFE was good on the outbound A330 and 777. With some nice wine, cognac and coffee later, the bed was prepared for me and tucked myself in for a good 3 hours sleep. The outbound flight to Hanoi was near perfection. The flight from Hanoi to Istanbul was a slight disappointment. I first noticed the A330 had the old livery on it. When entering, the cabin looked older, there was no storage space, other than overhead. The seats looked old and felt uncomfortable. The IFE, with the small handset was so difficult to use, even the cabin stall were trying to help others with it. The flight announcements were crackled and weren't clear. The toilet I used, although clean was old - the flush button was held together with duct tape! The flight from Istanbul to London on the 777 was a delight. This was a long haul business class experience on a short haul flight. The service and cabin staff were excellent, even on the old A330!
AircraftA330 and Boeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Hanoi
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



19th December 2017 : Turkish Airlines response

Hats off for the amazing comment! You really made our day and we couldn't be happier you received a good service on your flight! It's a proud to host such valuable passengers. Our aim is always to make you to feel comfortable like you're at home. We claim to serve you better on each of your new flight. With our kindest regards.

9/10

"I was welcomed with a warm smile"

(United Kingdom)

Trip Verified | Having been on a few European flights so called 'Business Class', I was looking forward to the much praised Turkish Airlines Business Class flying from London to Istanbul. Turkish use widebody on most flights to Istanbul, and I was aware that this narrow body aircraft which I was flying in was not going to be as spacious. But the moment I stepped into the aircraft, I was welcomed with a warm smile and directed to my seat. This was a true Business Class seat (unlike the notorious tight 2x2 with empty middle seat deployed by other European airlines). The wide seat was extremely comfortable, with ample leg room, reading lamp and fold out IFE monitor. No sooner had I settled down, I was offered a selection of soft drinks followed by hot towel. 20 minutes into the flight I chose a traditional Turkish breakfast which included a selection of delicious appetizers, accompanied by Champagne (with refills). The flight attendants were efficient, chatty without being intrusive, and looked like they actually enjoyed serving the passengers. I fiddled about a little with the IFE, watched about half a movie, downing my coffee. Although not a great choice of films and programmes, it was perfectly adequate for a short journey. I enjoyed this flight very much and full marks to Turkish Airlines offering a good business class product on a short haul flight. If they decided to add WiFi on all aircraft, it might really annoy the competition.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Istanbul
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



19th December 2017 : Turkish Airlines response

Dear Rohith , we cheerily read your nice comments about your recent exper'nce, which is really appreciated. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.

9/10

"Good quality and great value"

(Finland)

Trip Verified | Helsinki - Istanbul return, 6th Dec, TK1764 (B737-800) and 10th Dec, TK1761 (A321). Both flights full, on time arrival at IST and HEL despite delay upon departure. Seating slightly cramped in Economy but fine for 2½ hr flights and all seats equipped with IFE. TK seems to have kept their high quality in catering (Do & Co): full hot meals provided with drinks, very tasty meals. The cabin crews were hard working on both flights and the lady purser on TK1761 was a real star: very warm, friendly and extremely patient with the same unruly passengers who jumped up to the aisle every time the seat belt sign went on in heavy turbulence. Quite annoying but handled with care by the purser and the cabin crew on TK1761. Good quality and great value, will book again.
AircraftBoeing 737 and A321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHelsinki to Istanbul
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



19th December 2017 : Turkish Airlines response

Dear Tapani, we are really glad to read these valuable comments of yours. Also we would like to indicate that Turkish Airlines' aim is always improve our service and based on this, our staff is always put on notice to be good-humoured to our valuable passengers. Very happy to hear that you enjoyed the food and Entertainment options as well. With our kindest regards.

3/10

"disappointed with them"

(Germany)

Trip Verified | Frankfurt to Elazig via Istanbul. The seats are super short. It doesn't fit to my legs and my legs hurt because of the seat. Istanbul airport is totally horrible. Due to the delay of the flight, the crew doesn't speak English and they don't know what you want. As an international airport how come no one can speak proper English? Their instructions are totally different, one says this, another says that. Very disappointed with them.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Elazig via Istanbul
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



19th December 2017 : Turkish Airlines response

Dear Shun, firstly, we wish to thank you for delivering your opinions and give us a chance to efface the unfavorable Turkish Airlines experience of yours. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. As Turkish Airlines, we aim to provide flawless service to all of our passengers equally but sadly, we were unable to do so for you during your journey from Frankfurt to Elazig. We would like to apologize for the inconvenience that you have met and the dissatisfaction. Once again, we would like to share our sincere apologies for the stress and undesirable situations you have experienced. If you wish to send us your precious feedbacks via bit.ly/thy_form we will for sure evaluate and get back to you. Best regards.