"cabin attendants extremely rude"
S Gealin (Egypt)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Istanbul to Cairo |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
7th March 2018 : Turkish Airlines response
Hi, we would like to indicate that the matter you have expressed has been cause for great regret for us. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. As we facilitate our guests' travels, we also wish to welcome you as hosts with great quality of service and cheerful personnel. So you are welcome to send us your valuable review via this link: bit.ly/thy_form We will get back to you with detailed information. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
"above average business class"
David Ellis (United Kingdom)
Aircraft | A330-300 / Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Cape Town to London via Istanbul |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th March 2018 : Turkish Airlines response
Dear David, Thank you for sharing your pleasant travel experience you had with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have accordingly shared your opinions with our concerned colleague. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"satisfying on-board experience"
M Geirten (Sweden)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tbilisi to Stockholm via Istanbul |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th March 2018 : Turkish Airlines response
Hi, we are really glad to read these valuable comments of yours. Also we would like to indicate that Turkish Airlines' aim is always improve our service and based on this, our staff is always put on notice to be good-humoured to our valuable passengers. Also, we are pleased to hear that you relished the meals and it is highly motivating us to hear that you are pleased with the food which has been served during your flight. Furthermore, in light of the information above we are grateful to you for all your opinion is a guidance for us to improve ourselves regarding the service quality of our operational processes, always desiring to feel the support of our valued passengers is one of the strongest factors in achieving the present success of our association and we aim to provide the best service with a contemporary approach. Best regards.
"Overall we were impressed"
David Ellis (United Kingdom)
Aircraft | A330-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | London to Cape Town via Istanbul |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th March 2018 : Turkish Airlines response
First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"10 hours in a noisy crowded business lounge"
S Geaver (Canada)
Aircraft | A330-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Montreal to Mauritius via Istanbul |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th March 2018 : Turkish Airlines response
Hello, first and foremost, we would like to apologize to you because of the inconveniences you had at the airport and during your flight. Moreover, we thank you for sharing your comments which shows the imperfections of our services. On the other hand, we would like to make you assured that your comments have given a chance to us to forward your opinions to all of our dedicated units. Once again, we would like to express our regrets and we hope that your next experience with us will be much smoother. With our kindest regards.
"satisfied with Turkish Airlines"
33 reviews Derek Northcutt (United States)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to New York via Istanbul |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
22nd February 2018 : Turkish Airlines response
Dear Derek, thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Kindly ask you to fill the form in the following link: bit.ly/TA-FeedbackForm Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a satisfied customer and we will hope to serve you again in the future. Thank you.
"too small with cramped seats"
Alex Schurmans (Belgium)
Aircraft | A321, Boeing 737 -900 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Brussels to Dar es Salaam via Istanbul |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
30th January 2018 : Turkish Airlines response
Dear Alex, firstly, we wish to thank you for delivering your opinions and give us a chance to efface the unfavorable Turkish Airlines experience of yours. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. As Turkish Airlines, we aim to provide flawless service to all of our passengers equally but sadly, we were unable to do so for you during your journey from Brussels to Dar es Salaam. We would like to apologize for the inconvenience that you have met and the dissatisfaction. Once again, we would like to share our sincere apologies for the stress and undesirable situations you have experienced. If you wish to send us your precious feedbacks via bit.ly/thy_form we will for sure evaluate and get back to you. Best regards.
"One of the worst flying experiences"
1 reviews A Weber (Germany)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Karachi |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
30th January 2018 : Turkish Airlines response
Dear, we are sorry to hear of your recent disappointment in our flight experience. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. We believe that your case is best placed with our guest relations team, they will be able to investigate this and contact you personally to discuss this. So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form .We want to thank you for your patronage and for bringing these concerns to our attention. We certainly do not wish to loose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Please do not hesitate to contact us if we can be of any further assistance. Sincerely.
"the cabin service was inconsistent"
B Dalton (Turkey)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to San Francisco |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
28th January 2018 : Turkish Airlines response
Hi, thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Kindly ask you to fill the form in the following link: bit.ly/thy_form Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a satisfied customer and we will hope to serve you again in the future. Thank you.
"no customer service provided on the ground"
B Lee (Singapore)
Aircraft | Boeing 777-300E |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Kosice to Singapore via Istanbul |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
28th January 2018 : Turkish Airlines response
Hi, we would like to indicate that the matter you have expressed has been cause for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Despite this, the airport personnel who served during and after your journeys will been warned. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.