Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1502 reviews
5/10
3 star Skytrax Rating
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7/10

Turkish Airlines customer review

(United Kingdom)

On 5th Jan 2014 flew Business class from Manchester to Bangkok via Istanbul. The trip was disappointing in that we flew on different planes than we were advised when booking the flight from Manchester to Istanbul was supposed to be on a 737-900 but was in fact on an old 321 and the flight from Istanbul to Bangkok was supposed to be on a 777 but in fact was on an old 340. However what was good about the flights was the excellent service of the cabin crews and the quality of food and beverage both of which were of the highest order and could not be faulted.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(France)

First time on Turkish Airlines. I flew in comfort class from IST to NRT. FA's are quite courtly and the seat was very large and legroom were very large. Meals were very good too I think we had economy class food on a business class plate.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(United States)

ORD-IST-TLV return in business. ORD-IST old A330 non lay flat configuration not very comfortable. Food excellent. Presentation and service. Took at least 2-3 hours post departure. Took Breakfast orders and woke us up 2 and a half hours before landing. Lounge in Istanbul beautiful. IST-TLV excellent meal and service. One luggage did not make it but was delivered home on time. Return. IST-ORD same aircraft again excellent service. Seats not very comfortable for sleeping.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Germany)

18/12/2013 Luxembourg-Istanbul TK1354. 19/12/2013 Istanbul-Jakarta TK66. 4/1/2014 Kuala Lumpur-Istanbul TK61. 5/1/2014 Istanbul-Luxembourg TK1353. Staff on various flights were impolite to even rude. A vegetarian meal was ordered and served but turned out to contain meat. After enquiring they simply took back the meal and served a new one without saying a single word. No apology - nothing. Other questions were answered with grimaces only not words. Safety instructions from staff before landing sound more like army orders. The media box in their A340 takes half of the foot space absolutely inconvenient on long distance. The inflight entertainment doesn't contain new releases only old movies. The schedule as per magazine doesn’t comply with the entertainment system. Furthermore very limited language options on some flights only. The food was very good on one flight average on 2 and un-enjoyable on the 4th flight. Journey time was quite long. Website looks antiquated not possible to order special meal only by phone. Online check-in not possible for some origins but they tell you only after all data like passport number date of birth has been entered already. The transfer in their Istanbul hub is horrible. One has to queue for transfer safety check for hours. All in all the second worst airline I have flown with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Turkish Airlines customer review

(Switzerland)

Flew GVA-IST-AUH. Seats were dirty and could hardly be reclined footrest is a joke. On both legs staff rushed through the meal to the point where my husband had to physically hold on to his tray (IST-AUH). Staff not very friendly no greeting during boarding and an unapproachable attitude during the flights seats in front of us were used by cabin crew to sleep during the flight between IST-AUH. Entertainment system was poor compared to what other airlines have to offer. On both flights the toilet was smelly and did not feel clean. Not looking forward to our return flights nor the changing of planes in Istanbul we will avoid them in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(Germany)

Bangkok to Istanbul. The inbound flight was the opposite of the outbound. There were people going up and down the aisles constantly prior to take off apparently dealing with this and that. Once aloft the service was ok but there was some disorganisation; the staff seemed to be improvising at times. On the other hand the seat was really good and I slept very well.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Germany)

Istanbul to Bangkok. Functional yet friendly service esp. from "the chef". Excellent meals this really helped the score. Everything worked though the 340's seat was not so good for a long flight (see my seat review). Only just "good value" here because of the seat.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(Austria)

Although seats are very good there are severe limitations: Istanbul Airport offers no extra tracks for Business class passengers which means that you have to line up with all the others in the middle of the night/early in the morning (usually) to pass the overcrowded security checks. There is a fast track lane but it was always closed when I needed to pass it (4 times in the past 2 months). Istanbul airport is deplorable not coping with the rapid expansion of TK. This means that your expensive Business class experiences finds a rather unpleasant middle piece. Even more disturbing is the very wrong catering service concept and staff quality. Usually one pays for an expensive business class seat to find rest and piece and some sleep. TK assumes that you are in it for the culinary experience and serve food regardless of the flying time thus limiting the rest time severely. For instance while flying from Istanbul to Cape Town TK started serving dinner at midnight for over 3 hours. Then they wake you up 2 hours before landing to serve breakfast. Even worse is that the crew is serving and removing the food very noisily moving plates glasses etc for hours. The 11 hours flight to Cape Town thus had only 3 hours of quite sleeping time. Worst affected are the first and last rows of the business class being close to the pantry. Another bad example was the flight from Istanbul to Doha: here same procedure: although guests wanted to sleep right after the take-off (midnight again). Food was served almost the entire flight (4 hours). Noise was unbearable as the pantry did not even had a shielding curtain. Besides the fact that the food is nothing special the quality of the crews is very heterogeneous. During the flight to Doha the chief cabin attendant was reading the newspaper drank tea in front of the business class passengers (no curtain) and was observing leisurely the work of his subordinates. The staff chats constantly with each other and although there are more than enough attendants on board it is not possible to place a successful request as the chain of command is long and unclear responsibilities seem to exist.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(Canada)

Extremely pleasant flight. Despite all weather issues our flight took off and landed on time in Toronto. In- flight free wi-fi is definitely the best. The meals were so tasty and fresh. They treat you like a guest rather than a customer. This was the first time I was on a Turkish flight and I would recommend it to anyone. The best airline in Europe indeed!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United Kingdom)

I have nothing but praise for this great airline. Meals provided and drinks included. They have always left on time. They are great value for money. I have travelled from Edinburgh to Istanbul then onto Ercan North Cyprus. Would be good if there was not such a long wait between flights - 4.5 hours. Have just booked for April / May and see there is a new connection on the way back leaves Ercan at 9.45 and connects in Istanbul with only aN hour and a half change over.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes