Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1547 reviews
5/10
3 star Skytrax Rating
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7/10

Turkish Airlines customer review

(Spain)

BCN-IST-LJU in economy 7 March 2014. One of the better flights on Turkish. What bothers me is the inconstancy of service staff and maintenance of flight. 1 good flight out of 10. I always select a seat when booking but somehow when I check in TK always change the seat. As a Gold member I am not able to select exit rows either not even at online check-in. On both flights I was comfortable however having an aisle seat the middle sear next to me was empty the cabin was not hot at this time and the service was rather good. We were however delayed out of IST for more than 20 mins. but arrived 5 mins late to LJU. I will not fly Turkish for another year let's see if they get better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(South Africa)

LGW to CPT - 27/28 February in Economy. Both planes very full. Easy boarding in London - less so in Istanbul where it was necessary to board a coach to go to the plane. Seats on both were comfortable and inflight entertainment good. Food excellent - special meal provided as requested. Staff very helpful on board and good amenity kit. Highly recommended especially if you can get a promotional fare. Security check on transfer at Istanbul simplified and no lines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Italy)

19 January TK 720 Boeing 777-300. I flew from Istanbul to Mumbai aircrew disagreeable and not present. Horrible food on board monitor not active non-existent movies in Italian. Poor choice of drinks no snacks on board. I was disappointed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(Denmark)

Copenhagen-Istanbul-Kathmandu on 18th February and back on 24th and that was not a good experience. On the flight from Istanbul to Kathmandu the plane was old and shabby with very little space the lights at the seats did not work so the light was on in the cabin all night there were no screens in front of the seats and no entertainment not even information on the flight on the small communal screens. Nobody served water or anything during the night dinner was OK but meagre and as a vegetarian I got only half the food of those who had ordered meat. I asked for more but the staff member never came back with it. The flight could not land in Kathmandu due to fog. We were 5 hours late with an extra landing in New Delhi with no food or drink and arrived 5 hours late with no offer of compensation. On the way back again more than 5 hours delay without information as to why as we arrived in Istanbul it took ages to get tickets for a meal in the airport and when we got them we could only use them in the fast food restaurants in the food court and had to pay ourselves if we wanted to sit in a decent place. All together not to be recommended - and on top of it all the staff was not very friendly and informative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(Turkey)

27 Feb TK 211 Antalya-Moscow economy. Aircraft was old 320 at the airport before departure no proper explanation given for almost one hour delay - apparently caused by malfunctioning of emergency door. The food was excellent staff friendly although it was a midnight flight. Return was 3 March Moscow-Istanbul daytime flight TK 414 economy. Brand new 321 with comfortable leg space. The food was excellent. IFE was very good with latest movies and a lot of variety. The cabin crew were friendly. Smooth take off and to Istanbul smooth landing. IST- Antalya TK 2418 new 737-800 cabin crew friendly short flight. Overall a good experience.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(United States)

Business from IST-JFK JFK-IST with 3 family members staff horrible both flights didn't do proper pre-flight service service was poor. Staff not attentive to passengers especially for a business level flight. Baggage was last out even being tagged priority on first leg the return flight baggage was lost. Only fly because its a direct flight between IST and JFK. All other airlines have one stop. Over priced as well usually double the fare for a 1 stop business flight compared to other airlines like British KLM or Lufthansa.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Finland)

HEL-IST-BOM return on A320 B777 and A321. Last trip on TK was few years back and since many fellow travellers on this forum have suggested TK to be inconsistent nowadays we didn't expect anything really. TK turned out to be very good on all four sectors: all flights on time or ahead of schedule all aircraft quite new with great legroom and good IFE that had many interesting options. Moreover the hot meals by DO&CO were of high quality compared to any big European competitor - I still prefer proper food on flights over 3 hrs instead of a sandwich if a meal is served. Human interaction is always a matter of personal taste: for us the cabin crews on these full flights were perfectly fine with good command of English - plus many smiles all the way. All in all TK was very comfortable and great value really.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(Sweden)

We chose the airline for the good price they have in Business Class and also for the fantastic lounge in Istanbul. The hard product on long distance planes are great but the 737 and 320 that we flew ARN-IST with is just normal economy seats with blocked middle seat. The food is good but the service level is low. Priority boarding is a big no. Everyone is let onboard straight away. The Cabin Crew hardly says hello as you enter the aircraft and dinner service is slow. A smile is very unusual on Turkish. So pay for a good seat (on long distance flights) ok food onboard and a good lounge in Istanbul. Service level is very low. Also if you book early you can get a really good price even in Business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Denmark)

Flight from CPT-IST-CPH. Turkish airlines has a top of the range product (if one were to exclude their customer service). Their planes are very up to date modern interior fantastic food great lie flat seats and generous sized IFE with a wide selection of films. The CIP lounge in IST was also very very good! Customer service has ample room for improvement. Perhaps its a cultural thing but I didn't find the cabin crew nor the staff in the lounge particularly forthcoming. In fact they were all quite arrogant individuals which appeared to hate their jobs. Nevertheless I will fly with them again - just don't be expected to be treated like royalty.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Germany)

TK 1637 IST-MUC. Going back home from Iran I had to change planes in IST. This was a very bad experience you had to go through security control and I had only a limited time for connection. It was overcrowded and disorganized. We started with delays because of disorganization. They checked whether everybody had a visa or permission to go to a Schengen country. Why did they not check it when getting the boarding pass. Entering the plane very unfriendly crew. They served everything without smiles not speaking English? Like always theoretically the choice of two meals but on reaching row # 18 there was no longer a choice. Only one kind of meal left. Happily it was the meal of my choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no