Turkish Airlines

✅ Trip Verified | Manchester to Kuala Lumpur via Istanbul. The first time I flew with Turkish Airlines and it was a disappointment. My flight from Manchester to Istanbul was delayed for an hour as some of the passengers could not follow simple instructions ie. seating at their assigned seats. This caused ruckus as some of them insisted on sitting on other people's seats which I found utterly ridiculous. The staff handled this poorly and kept shouting at everyone. The seat has narrow legroom and was uncomfortable. Even though it was a 4 hour flight to Istanbul, the plane was small and does not offer much space. There is only 2 toilets for economy class passengers and with people lining up to use the bathroom and staff trying to serve meals with the trolley, it was not a nice experiencel. The staff's English proficiency has room for improvement as I could not understand much from the announcements made and at one point I was given tomato juice after asking for mango juice. The in-flight meals and entertainment are satisfactory. I was lucky as even though the first flight was delayed for an hour, I managed to continue with the second flight to Kuala Lumpur. I however was not happy about the transit as the gate for my connecting flight was really far and then I had to ride the bus which took almost half an hour to reach the plane and was left to wait in the bus with the doors open (which was not a good idea as it was cold and windy early that morning) for another 15-20 mins before we were allowed to enter the plane. In conclusion, this was really a bad experience.

✅ Trip Verified | Istanbul to London. Great flight. Lie flat seats and on demand IFE. The food and drinks were great, catered by Do&Co. Crew very friendly and obliging all with perfect English. This aircraft also had wifi which was free for business class. I was very much looking forward to visiting the lounge which i'd heard good things about. The lounge itself was amazing. Very vast with plenty of different areas. But it was extremely crowded, to the point that a lot of the food offerings were left empty for the hour I was in there. For a flight of only four hours was an absolute delight.

✅ Trip Verified | Great flight for an intra-european flight from London Heathrow to Istanbul. Used the mobile app for check in and had hand baggage only so whizzed through terminal 2 at LHR. Refreshing to have a proper 'full service' airline within Europe. Free hot meal and drink, free IFE, free baggage check in. Very comfortable seat with ample legroom. Flight was on time, crew were friendly. Very satisfied.

✅ Trip Verified | Tel Aviv to New York via Istanbul. Awful service on the Ground We had a family vacation, using Turkish airlines from Tel Aviv to JFK and then connecting with Copa. I won't comment on the flight or the service in the air, they were both great. But I was surprised at the ineptitude and lack of communication abilities of the ground crew, both in the Istanbul Lounge, and in the JFK transfer desk. My wife had the beginning of a cold on the plane and the eair pain was almost unbearable. Went to the Concierge at the Lounge to get some Ear Medicine, and they couldn't understand us. They sent us to the reception. Reception called the airport pharmacy, but couldn't manage to let them know what we needed. We waited for an hour for a pharmacist to show, and the liunge didn't care either way. They even complained that we should be grateful they were doing us a favor. Very dissapointed. But at JFK, it was even worse! We arrived after an 11 hour flight and had 6 hours to connect to Panama. We picked up our 8 large bags and 3 carryons, we go to the airline interline bag counter. The clueless agent they had, told us that they couldn't accept the bags. That Turkish only had an alliance with JetBlue and with United, not with Copa. We told her that our bags had been ticketed from Tel Aviv to Copa with a Turkish airlines bag locator, and she still ignored it. She insisted there was no alliance between Turkish and Copa. We explained they were both Star Alliance, and it was like she didn't know what that meant. A supervisor didn't want to come down to the desk, and said we had to go to Copa. The agent wouldn't even call the Copa desk to see if they were open. After 20 minutes arguing, we had to get 3 baggage carts, take the Airtrain to terminal 4, to find out the Copa counter wouldn't open for 3 more hors. We had to wait with the bags for 3 hours, having a bite to eat at a dinner. All because of Turkish Airlines incompetence, because obviously when we explained to the Copa supervisor what happened, they said Turkish should've accepted the bags. Avoid Turkish connecting flights if you cann!

✅ Trip Verified | We (me and my two kids - 7 and 6 years old) travelled to Malta for a holiday. I was very impressed with the on board product, nice seats with reasonable legroom, very friendly staff, excellent food and also excellent in-flight entertainment. The kids received toys from the stewardess (on both flights) and were happy the entire time. Connecting in Istanbul was OK, very crowded and gate logistics not very efficient, but understandable due to the small terminal from where we were shuttled to the plane with a bus. We did not check our bags and the staff were vocal on giving priority to overhead compartment for larger bags which suited us perfectly, this is something other airlines should think of. All in all a very pleasant trip with both departures on time and a solid performance of the airline. We will certainly choose Turkish for our next trip if possible.

✅ Trip Verified | Flew Turkish Airlines from Belgrade to Munich via Istanbul. Excellent airline, great food. The best European business class product definitely. Hard and soft product. On time. Best seats, best food, the best lounge, transfer. I love flying with them, because they recognize their loyal customers very well.

I had to endure a 14-hour trip to Bilbao from Thessaloniki (via Istanbul) instead of a 5-hour trip (according to their website) due to Turkish Airlines. Their first connecting flight was delayed which caused me to miss the next flight to Bilbao. They replaced my ticket after a long time waiting and with a few members of staff being able to communicate in English. I had to fly through Brussels to reach my destination. The whole experience was very disappointing and tiring. I will certainly avoid booking with Turkish Airlines in the future.

✅ Trip Verified | Chicago to Lagos via Istanbul. If you want to make changes to your flight Turkish Airlines requires you to go into their offices and show your credit card. Imagine how few people would fly Turkish airlines if you had to buy your ticket in person. The nearest office is hours away from me. I bought my ticket with my credit card online - why would I not be able to change it. I find this absurd.

✅ Trip Verified | Stockholm to Istanbul. Fast and friendly check-in agent. Time for a visit to the modest SAS Lounge (being Star Gold status) where there was a selection of light bites and drinks perfectly adequate for a pre-flight snack. Orderly boarding with priority boarding well handled. Inside the aircraft I first noticed the small size of the individual seat-back screens. But obviously airlines can’t just throw them all away when bigger and better ones come along. Hot meal served in flight - with a choice of two entrees and various drinks. Delay landing in Istanbul due to congestion - hopefully a thing of the past when the new airport opens. Bus to the terminal. Long queue for the Biz class immigration desk. To the right of it is a channel serving a continual line of Turkish Airlines crew. I don’t understand why the crew dont use the two adjacent but always empty Beogs electronic immigration gates, hence freeing up a second line for the high revenue fare paying passengers. Even after the queue there was a wait for the luggage to come up. Overall a good flight and thanks to the fare I found online, extremely good value. Even if I didn’t earn many “miles”.

✅ Trip Verified | In Brussels we were informed that the flight had 30 mins delay. In fact we left Brussels more than a full hour late. The flight was denied landing in IST and deviated to Ankara. We missed our connection to Panamà. There was no concern, no information, no help at all for my partner and me and other passengers in similar situation. No excuse for the nuisance caused. Everything we had to find out by ourselves. No compensation was offered, like a drink or coffee or a place to rest. The attitude of staff at the desk was far below standard; e.g. someone asked our names and then left without saying a word and never coming back. Finally we were sent around half of the orbit and spent more than 70 hours in planes and airports - via Sao Paulo, Buenos Aires to Panamà- where we could catch our flight to Cartagena, unfortunately without our luggage, that was missing.