Turkish Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1333 reviews
5/10
No Skytrax Rating
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7/10

Turkish Airlines customer review

(United States)

Houston to Delhi on 26th and it was quite impressive. Staff were attentive food was excellent and service excellent. I travel at least twice every year to India and this has been the best I have encountered. The only downside was the leg space in economy however was impressed with the Premium Economy (although it was all booked and available only on the first leg). I am looking forward to my next trip on 11/05 with a stop in Istanbul and heading to Chicago on 22nd.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United States)

JFK-IST-TLV and return. Flew with my family to Israel for Spring Break. This was my first time flying with Turkish Airlines and will not be my last. Flight attendants were very nice to me for all flights. Food was very good! Eggplant stuffed with minced beef was fantastic! JFK-IST and IST-JFK flights had good IFE with many music and movie selections to choose from. TLV-IST and IST-TLV flights had no inflight entertainment but this was only a two hour flight so I just slept. Seats were nice for economy. If only airlines in the US learned from airlines like Turkish. A very good experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United Kingdom)

Flew MAN-MBA return in April. Both legs to and from MAN-IST were full. The service was great with a full meal and a good selection of drinks for economy. We had Exit row seats and had ample leg room. Full use of the entertainment system on these legs (good for 3.40 hour flight) and a decent selection of films however the games were not much to have. All fights on time and no luggage issues. Check-in staff in Manchester were very good and helpful and Mombassa staff polite friendly and obliging too. Long-haul flight on single aisle 737-900 service good though not quite the same high standard of the MAN-IST leg. On 7 hour flight to MBA only one full meal service thought they could of managed at least another drinks service many passengers went to the galley to get a drink. The return flight (4.00am) an average breakfast was served and sandwich snack before landing same entertainment system. This flight also included flight socks and shades which was a plus. FAs were friendly on the whole (male FAs more so then the female) though not always obliging and scarce once the meal service was over. Overall a really good experience and superior too many other European airlines would not hesitate one bit to flight them again in fact would prefer too - price wise very competitive and even cheaper too. Look forward to flying with them again. One tip - give yourself time to transfer at a busy Istanbul airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(United Kingdom)

Flew from Istanbul to Tehran very recently old and dirty airplane very unhelpful cabin crew. Return from Tehran to Istanbul was a nightmare as I had to wait 1.45 hrs to check in due to a lack of staff at the airport. I will not recommend the airline at any price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(Turkey)

Travelled ESB-IST-LHR and return 2/4/14 and 7/4/14. Both sets of flights and aircraft were satisfactory. Flight between Ankara and Istanbul is short so the crew have just enough time to give out the picnic baskets of food before descent commences. Sandwiches are served on the domestic flights which are ok but not a substitute for a proper meal. London flights were ok food was served within the first hour of the flight but then the cabin crew were almost non-existent for the remainder of the flight. Selection of food was not available to me on both international flights probably because I was sat in an exit row half way down the aircraft. It was beef or nothing. Connection between the two flights was stressful as navigating Ataturk airport customs is a long process. The most disappointing thing about the flights is the attitude of the cabin crew towards the safety rules. Many passengers on Turkish Airlines do not observe the seatbelt sign and will get out of their seats while the aircraft is taxiing to open overhead lockers. This occurred on all flights and the cabin crew were indifferent and didn't say a thing on all occasions. This is a very different attitude compared with other airlines. The command of English of the cabin crew and at times the pilots is quite poor also which is surprising for a growing international airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Ireland)

DUB-IST-PEK and return. Check-in slow at both DUB and PEK due to group travel. All four flights full. European sectors particularly good with very friendly smiling and welcoming onboard staff and food above average. IST-PEK outbound delayed by almost 3 hours with no explanation given. Service good staff efficient but indifferent on the long-haul flights with food below par on occasion particularly breakfast. Dinner on both long-haul sectors meals edible. Drinks plentiful with frequent top-ups. Entertainment excellent with plenty of choice of movies and programming. Will definitely use again but a little bit more required to maintain 4-star rating.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United States)

LAX-IST-BCN and return. Turkish continues to be a favorite with the finest catering I have encountered on any airline. On the intercontinental segments both the appetizer and the dessert are chosen from a cart laden (truly) with an incredible selection of options. The menu is extensive and provides something for every taste. While food in Business Class is generally good on every airline Turkish takes it to a new level and provides and experience worth anticipation. The crews are friendly and the seating is comfortable for long flights. All services were on time and the Istanbul Lounge is a wonderful place for relaxing between flights.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Canada)

TXL-IST-KRT return. With Lufthansa stopping its flights to KRT in January no major European airline flies there anymore. Thus flying from Europe the shortest route one has to take either Turkish Airlines or Egyptair. Since I had good experience with THY in the past I took them once again and have no complaints except for the 50 mins delay on the IST-KRT leg and the fact that they stopped serving alcohol on flights to sharia-law countries such as Sudan. The food was good and seats in the 738 were comfortable providing sufficient legroom even for a 4.10 hrs IST-KRT flight. Ataturk airport has been renovated since my last visit there and the wait for the connecting flights was quite pleasant.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(United Kingdom)

I fly every 3 weeks on Turkish. Having a good experience is like a game of roulette. Some aircraft's are excellent others very old and shabby. Economy class does what it says on the tin but Business class is generally below the standard of peers. However one thing is constant: the poor level of service. If anything goes wrong or if you have a special request just forget about it and remember this is an emerging airline. Cheap A to B in economy why not? But as a business traveler I cannot honestly recommend Turkish.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(Russian Federation)

Lyon-IST-Moscow. 2 delays on our flights. Each of them for more than 30 minutes. Food quality was good. Not enough space for legs.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no