Turkish Airlines

✅ Trip Verified | İstanbul to Frankfurt on A330-300. Cabin crew were very careful. We arrived to Frankfurt in time. We traveled with Turkish airlines several times and we will do it again. We recommend it.

Not Verified | Toronto to Istanbul. Very hostile behaviour at check in counters. I am entitled to take two bags, 23 kegs each but I am carrying one bag with 23 kegs and one carry on luggage with 11 kgs. The lady at the rudely refused my carry on luggage due to over weight for 3 kgs. I explained her that instead of two bags I am taking one, as such you should consider 3 kgs excess in my carry on luggage but she was not a mood to listen anything from me. This will be my first and last trip using Turkish Airways. I will not recommend anybody to take this Airline.

✅ Trip Verified | Istanbul to Dushanbe. Awful!! Flight was supposed to leave at 9 pm. At check in, told flight was delayed by nine hours, passengers had to stay at airport. No place to sleep, zero assistance or empathy from ill-informed, rude, Turkish airlines employees, whose ability to speak English was very limited. Left to sleep on floor of airport for nine hours. Will never fly again with them.

✅ Trip Verified | Istanbul to London. When I got to the departure lounge, it was a 30 minute wait to pass immigration officials and to have my passport checked, A number of families moving to the UK slowed down the process. Pre Boarding failed at the families on hand did not understand English or Turkish languages. Boarding on to a new B737 was quick and excess cabin bags was controlled strictly at the gate. The cabin was very new, with a light and bright feel. The seat where average economy seats with reasonable leg room. The plane featured over head TV screens that showed a cheesy lego based pre flight video. The cabin crew was very good and offered an efficient service. Drinks where served after takeoff and a very Turkish meal was served an hour later, featuring rice, vegetables and kebab meat. A vegetarian option was available that looked like couscous. Drinks included fruit juice, sodas, beer and white wine. Inflight entertainment was limited to music and radio on 8 channels. Overall it was a pleasant flight and the seats where OK.

✅ Trip Verified | Boston to Amsterdam via Istanbul. Great flight, no delay. The staff were very kind and helpful during the flight. The entertainment system was great, lots of new movies/series. My preferred food is seefood based upon my miles and smiles profile. I got grilled salmon and shrimps. It was like eating at a good restaurant. No complaints at all

✅ Trip Verified | Tashkent to Istanbul. Check in Tashkent was chaos, People where checking in box's of eggs and fresh produce to sell in Istanbul. I quickly slipped into the business line and saved 20 minutes from the check in process. When we all assembled in the depart lounge the pre boarding sequence went out of the window. People standing closest to the door where on 1st. This ruffled a few business travellers big time. The airplane was a well used and tired aircraft, the interior was well used & featured cramped and un comfortable economy seats. Boarding was swift and the crew did a manual safety briefing, before a quick take off. The inflight services was a limited range of drinks and tea. The meal options where greasy riced based meals with donner meats. There was no flight entertainment. The flight was over soon enough and we disembarked on a jet way with easy connection to my next flight.

✅ Trip Verified | Istanbul to Tashkent. Got to the departure longue to find utter chaos, 100s of local people trying to board a flight, each carrying with 3 or 4 cabins bags, wedding dresses, quilts and electrical goods. The Turkish airlines staff did their best to bring control and remove bags from shopping happy Uzbeks. The boarding sequence did not work either. Reminds me of a rugby scrum at its best. We were bussed out to a well used aircraft with a very dated cabin. When I got to my window seat I found both seats full of stacked bags. Which had to be removed to the frustration of their owner. Turkish Airlines had an extra 6 or 7 staff on the flight trying to move what seemed 2 tonnes of bags into the hold and to sit people in there assigned seats. The flight had a delayed takeoff, which gave you time to look at a very tired interior, seats were old and lacked support. Leg room was zero and there was no IFE or video screens. The crew gave a manual safety demo and had to control people who wanted to change seats. The flight itself was OK, there was a basic drinks service and a simple meal of kebab meat and rice, there was no vegetation options that I could see off. The crew enforced a strict liquor policy from take off which worked well. Landing was OK and we where loaded into a bus from a remote parking space. Transit through Visa control and baggage collection was fast by Uzbek standards.

✅ Trip Verified | London to Istanbul. The departing gate and boarding experience was good, people boarded quickly and the sequence worked well. The cabin of this new 737 was clean and bright, for a economy seat the legroom was ok with a standard seat pitch of 34 or so inches. A cheesy safety video was shown before takeoff featuring lego figures. A little too cheesy after been shown twice, once in Turkish and once in English. Drinks were served after take off in a punctual fashion and was soon followed by a superb in flight meal of lamb kebab and rice, a good looking vegetarian Dahl was available too. Drinks included average wines and rice beer, along with soft drinks and Turkish coffee. The cabin crew where good and well turned out, including a chef working in the galley for business class passengers. The rest of the flight was fine. This plane did not feature IFE, other than some magzines. We were disembarked at a remote stand and spent 20 minutes on a bus trundling across a dark airfield to a packed transfer hall. Cannot wait for the new airport.

✅ Trip Verified | I was flying from Alexandria to Atyrau through Istanbul on Jan 15, 2019. The luggage was tags were printed fine all the way to Atyrau but the Turkish Airlines Supervisor asked the agent to check it only yo Istanbul. He was rude and obnoxious. He claimed that this was because I have two different ticket numbers which is very common anywhere else on earth. He said the same to someone else who was going to London but he received a phone call from superiors to make this passenger luggage go all the way to London. When I complained, he threatened to float my flight. He was shouting at everyone and when when his colleagues offered to intervene, he shut them down. I fly on Turkish Airline from Cairo every 28 days and I never had this problem. But now never again. I had to get a 50 Euro Visa to and clear customs in Turkey and collect my luggage to check in again because this incompetent airline staff. Never again Turkish Airlines.

✅ Trip Verified | Mumbai to Los Angeles via Istanbul. The estimated departure of TK9 (BOM-IST) was 6:55 am which actually departed at 7:55 am it was delayed because of some connecting flight and other reasons. My experience in both flights form BOM-IST and IST-LAX was way too different. BOM-IST review: Communication: The communication done by the pilot with passengers was awful they spoke something in Turkish and mumbled some English. All I understood was word THANK YOU. The quality of speakers used for the announcement was very cheap. The flight crew had a very different attitude in this flight they didn't communicate well with passengers and was just doing work like robots. Not listening to queries and moving on with next passengers. They didn't even greet their incoming passengers. Food quality was OKish. No menu card was provided. Overall the Flight was clean with old interfaces. My front seat was torn apart with some internals clearly seen. IST-LAX review: The communication was very clear in English the speakers were fine. The cabin crew was friendly and accommodating understood passengers well and heard all my queries. Helped me with my bags. Greeted us while coming in and going out. Food: Food was awful. When given meal preference was an Asian vegetarian meal please for god sake dont serve ITALIAN PASTA. Menu card was provided. Flight: This flight was cleaner with newer interfaces and good seats. The flight arrived 1 hr late. Overall Review of Turkish Airlines: Istanbul airport security lady was extremely rude. She can't even understand basic English. Passengers are in hurry and tired and in that mindset even such small things make a big impact on passengers. My Mumbai to Istanbul flight was awful and Istanbul to Los Angeles was good. They do really discriminate passengers from different regions. Providing different services to different passengers.I have traveled quite a lot but never gotsuch treatment.