Turkish Airlines

Not Verified | I highly appreciate the ground handling team in Istanbul for making sure my suitcases made it to Budapest. We were luckier than others whose suitcases were stuck in Istanbul. When I boarded the aircraft I saw others carry-ons being transferred to the cargo hold, and I have seen complaints about that too. I was super lucky to have had a 100% hassle-free experience with Turkish Airlines.

Not Verified | Honestly one of the worst airline I’ve flown compared to price. All absolutely all my flights have been delayed or canceled. But if it was only about that… the service is non existent, staff is rude and petty. You really feel like a walking wallet. There was barely any organization at any stage. My flight from BCN to IST has first been delayed by 4 hours before being canceled. And the flight the company gave me on the next day has been delayed by 3 hours. And I’m not talking about the hotel being 1 hour from BCN airport. Nor the 3 hours needed before getting voucher for the food an hotel (food : a closed restaurant). I highly highly recommend to fly with any company OTHER then Turkish Airline.

✅ Trip Verified | Turkish Airkines still does have real business class seats on European flights; boarding in Istanbul was a rush. A non alcoholic welcome aboard drink was offered, however my food in business class was sub par ; extremely dry chicken with some rice. The wines and the alcoholic drinks were extremely basic. It was an afternoon flight however FA found it appropriate to dimm the cabin lights until 15 minutes before landing. I do not like to travel during daytime in a darkened cabin. The FA doing the business section were extremely friendly. I will not chose this airline anymore.

✅ Trip Verified | Their marketing is great but in reality the service is horrible. The airline lost my baggage at Istanbul airport during transfer. The customer service was incapable of giving any information and was rude and not willing to help. Since then the my claim to refund expenses due to lost baggage get ignored. Neither several phone calls with the service hotline or messages of the lost baggage tracking system help. My request got terminated. Moreover, on the same trip on the way back, the flight was overbooked and I had to take a 4h later flight. Hence I am entitled to a compensation of 200EUR. I got a form which states that and was told to submit that online over the feedback from. This has since been ignored and again calling the hotline and reissuing the request still did not help to get any response by Turkish Airlines since 4 weeks.

✅ Trip Verified | Boarding started with a delay of 50 minutes because the plane did arrive late however this was less as the delay for boarding. Rather old plane, 2 2 2 configuration in business class, after a welcome drink a not so great breakfast was served in 2 services. FAS were friendly after the meal the cabin was darkened despite this was a flight that - with the delay left at 9.30 am - nearly the entire flight with dimmed lights. No second service for drinks, several connecting flights were announced, others not. I will not chose that company again.

✅ Trip Verified | Food on the Bishkek to Istanbul leg was woeful. It was an awful sort of mini ham and cheese sandwich. Food on the much shorter Istanbul to Amsterdam route was delicious however with chicken in a sort of yoghurt sauce. Crew on both legs were friendly. IFE is disappointing on Turkish. It's a bit annoying having to board past Business who are already enjoying their orange juices and canapes!

✅ Trip Verified | Easy to search and book a ticket. The flight crew were kind enough, nothing out of the usual but attentive and kind when asking for extra items or drinks etc. Economy window seats were fine even for someone fairly tall as me (190cm / 6.3”). Flights were on time. Every time they rescheduled a flight I lost my seat booking I paid extra for and I had to get in contact with Turkish customer service. I have on record 40 calls and 9 feedback forms filled in with the simple request to have the seat or similar seat I paid extra for. I first got denied boarding because the gate staff at Edinburgh airport was not familiar with my passport nationality telling me sthat I’m unable to board the plane without a pre-approved visa for Singapore. When in reality, you simply fill in the SG arrival pass and you are good to go. Which I explained and told her exactly where she could find this information. I turned to the other gate agent and showed my passport and let me on the flight. While on my trip I had my trip rescheduled twice and I spotted something different with my flight. It seemed like my flight had been split up into two single journeys instead of a connecting one. Which would mean I had to check out my luggage and check it in again during my transfer. So I call their agents asking to confirm if this is the case and to double check if my tickets are still connecting. First one said bit to quickly, yes everything is fine with your tickets no worry. I message their facebook page to ask the same question with more details, they say it’s no issue and they tickets are connected. I felt something did not look right so I called again to their customer support and this time the agent told right away. Yes they are separate and we will right away go ahead and connect them again. Once and never again.

✅ Trip Verified | TK is fabulous on the ground, outstanding inflight with professional cabin service and best food in the airline industry, and 1gb free wifi is amazing. Unfortunately all of that is wasted by the fact that they fly old, outdated equipment with old, outdated 2-2-2 configuration with zero privacy from your seatmate and people crawling over you or you crawling over them to get to aisle unless you are on the center section. It's a shocker that TK hasn't remotely kept up with their competition in this regard. It's like flying business class in the 1990s. Power ports in inaccessible locations rarely work, seat controls inadequate. So instead of a review of 10/10 I'd love to give, it gets knocked down to 5/10 as a result of all of this. I would not use TK in this configuration unless there was no other choice or the price was very cheap. They desperately need a refresh of this old livery or just new planes. All four of my flights were old A330s that didn't even have privacy screens between seats. What are they thinking?

✅ Trip Verified | I found Turkish Airlines to be excellent. The service on all 4 sectors (LHR- IST- JNB return) was really fantastic. The food was great and very tasty and the cabin crew were kind, caring and very helpful. I think there service is much better than Emirates. The inflight entertainment is excellent too. My mother needed assistance and she was looked after. I cannot fault Turkish Airlines in any way. The A350 aircraft is really comfortable however the A330 is a little cramped this us why I give a 9 instead of a 10

✅ Trip Verified | I had in the past lots of good experiences. I liked the airline and promoted for them. Unfortunately, three times from last year until now I was hopeful they will get back on track and serve their customers. But that is not the case. I might be really expectant. Ask around before purchasing any ticket from this company. I should not forget to mention, nowadays they charge for everything. Have a look into that. Lower you expectations or don't buy any ticket from them. I am sure this is the last time for me at least. The overall experience has decreased drastically.