✅ Trip Verified
| Worst airline ever. We were departing from LAX, supposed to layover in Istanbul, then fly to Amman. During the flight we had to emergency land and the crew would not inform us of what happened. We were already 3-4 hours into the flight and they wanted to fly us back to LAX even though we were over Chicago. Later they told us the window by the pilots had a crack in it, so for safety we were going to emergency land and apparently this is a common issue with their planes. After everyone on the plane was asking to land in Chicago because we were flying over it, they instead landed and stranded us in JFK airport in New York. The crew was going to inform us what to do as the plane landed but never did. 300 people were stuck at JFK and we all had to go to one small terminal in an enclosed space and retrieve all our luggage. This happened around 5AM. It took almost 3 hours to get my family's luggage. Then we had to wait outside for another 3-4 hours to wait for small shuttles that can only fit about one family to take us to a hotel. We ended up booking at a nearby hotel and took an Uber, otherwise we would have to wait even longer in the cold. When my wife and I tried to contact the Turkish Airlines helpline and JFK they were extremely rude and closed the phone multiple times in our faces. We were stuck in New York for 18 hours. Finally, I was able to book a flight for 11pm after countless attempts of trying to get help. We ended up spending $600 in New York because Turkish Airlines refused to help us. $90 for the Uber to and from the hotel which was 10 minutes away. $400 for the hotel. Additional costs for food and another Uber ride ($90) to the airport and back to the hotel trying to get the airline to book us a new flight. We lost an entire day due to Turkish Airlines' negligence. They're extremely rude and don't communicate. Also, I had paid extra to have seats with more legroom. Once we got on the flight our seats weren't where they were supposed to be. We realized they changed the plane without informing us. I talked to a crew member and compared emails of our flight to show this was the case and they confirmed it. So, we lost more money there too. Just now I was trying to delay my return flight (back to LAX) for another week. I called Expedia and they could not help because of Turkish Airlines restrictions and told me to call them. So, I called Turkish Airlines 800 number and the man on the phone was very rude and dismissed any questions I had. He said I had to contact the JFK office to change my flight because when we were stuck in New York, we booked a new ticket (not sure how that’s connected). Even though Turkish Airlines messed up my flight, I had to contact JFK. So he gave me an email address and told me to email them for help. I did and asked to delay my flight. The email bounced back stating I wasn’t an “authenticated sender”. Very frustrating experience!