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| Istanbul to Boston. Our worst travel experience with Turkish Airline ever. We flew along with 2 kids(3 & 6 year old ) and had a food allergy. Individual Seat assignments: Our seats were confirmed 25D,E,F,G but they re-assigned seats for all of us separately(30D, 24B, 19J, fourth boarding pass got missing in chaos but it was a separate seat) . We are having a hard time understanding how a 3 year old child can travel unaccompanied? When we asked for the reason, they did not have an explanation. We stood on the airplane gate for half an hour when finally they assigned, separately, two seats for mom and daughter together and two seats for dad and son together just before take off (gate was closed and we were literally standing on the gate whole time during boarding process). These seats were not even anywhere close together (Row 27 for mom and daughter and row 9 for dad and son). When I asked how this could happen when I had called and already had confirmed seats, the guy at the gate (part of cabin crew) was extremely rude and replied very rudely that he doesn’t know what happened but he is trying to help us find a seat. Apparently he did not think anything of letting a 3 year old and a 6 year old sit together. The two female flight attendants were a bit nicer and they said to him in Turkish that a child cannot sit alone (they were speaking in Turkish but I could tell that’s what they said because they pointed to my kids). Staff is so unprofessional and rude. When we checked in, we simply asked reason for not assigning seats together (please note that I had called the airline and made sure that we have seats together), the person on the desk was rude and was not replying to our questions. He simply gave the reason, in broken English, that the plane has changed that caused the problem when we asked why it was taking so long to check us in and if everything was ok. However, plane was not changed and he simply lied to us. Poor communication skills: The big problem was, they don’t understand/speak English well. When we asked reason why they assigned our confirmed seats to someone else, the person on the check-in counter could not explain in English and he got frustrated as he as was trying to explain in broken English which was hard for us to understand. In his frustration, he stated showing his rudeness. The same situation was on the plane, whey they were trying to get seats for us, we asked crew members how did this happen? they simply could not reply in English and ultimately replied with rudeness, again it was language problem but I feel that the females were nicer than the man at the door of the plane, who was part of the cabin crew. The other guy was polite and ok who was serving me food but the guy at the door (part of the cabin crew) was extremely rude). He was the one we asked how this could happen when our flight was confirmed and he responded rudely. We asked if at least two of us could sit together behind each other (2 seats in front and 2 in back) and he said yes and told mom and daughter to follow him (all the way to row 27), yet dad and son were told to wait there and were given seats in row 9. Mom was waiting for dad and son to show up close to mom and daughter, but that did not happen. Dad in row 9, had to call a flight attendant and ask where mom and daughter were. He was then led to our seat all the way in the back of the plane to show us where we were.