Turkish Airlines

Not Verified | It was the first time my flight was overbooked and I didn't know about that until I saw the indefinite seat number on my ticket. I spent too much time in Istanbul Airport looking for help and nobody seemed to care about my situation. That was the first issue I have faced so far. It's getting much more interesting as we go further. I was offered an overnight stay in a good hotel (that's the only pleasant experience that I have received) and a free ticket from Toronto to Istanbul throughout the year. I was promised to get a free ticket via email and I didn't. The next day I went to customer service and they told me they were working to get my ticket as soon as possible and they told me I can relax and go to Toronto. And what happened next? I hadn't received a ticket. I wrote to Turkish Airlines feedback on their web site and waited for more than 3 weeks to get a reply. Well, I received it today and I realize that I have a flight today ( I would like to remind that they told me I could travel the date of my choice). I called customer service again to change the day of my departure and the woman who answered the phone seemed to be careless and told me that I should go to Pearson airport( which takes time and money to get there) and ask them to change the date as there is less than 24 hour till my flight to Istanbul. That was really unpleasant experience and I have to go to the airport now because they told me that I don't have other choice. Will I get my money back for Uber and my time back? Probably not. Totally disappointed.

✅ Trip Verified | The worst customer service I have received from an airline. Our flight got delayed from Madrid to Istanbul for final destination to Miami. We had the Miami boarding passes already. We ran to the gate and it closed 10 min before without waiting for the already there passengers, not even 10 more minutes to prevent the chaos. The customer service that takes care of this issues is awful and unprofessional, giving the wrong information and lack of directions making the experience more miserable. They didn’t tell us that we needed a Turkish Visa for US Citizens to exit the airport for Hotel Services. It was 3 am, the hotel was one hour away and then we needed to come back 4 hours later for the next flight at 2 pm, it makes no sense at all. We couldn’t get our luggage because was already checked in for the next flight. On top of that, we paid hundreds of dollars for assigned front seats 5 months ago which were not honored for the new flight to Chicago for final destination to Miami (flying with United Airlines with No seats assigned). So, our dreamed trip got downgraded for a delay on a connecting flight. We got row 42 for the new flight as the best effort. First and last trip with this airline that do not care at all about their passengers.

✅ Trip Verified | Terrible experience with Turkish airline. Flight was due to leave at 18h20, then delay, the delayed again and then told at 8pm cancelled. Stood in a queue for 2.5 hours, no seats, no explanations, no information on compensation or how to organize a hotel ourselves. Finally the cheapest of cheap of hotels with bus trip there, further 20 minutes wait. Around 11pm at the hotel, with two kids and told to be back at the airport following morning at 6:50am 3hours before departure. Never again. Had a cancellation with Easy jet last month. Just so much better experience. I go EasyJet in future. This is a terrible airline. Be warned also if you change through Istanbul twice tried and twice connection failed with 24 hour stopover each time. 3 out 3 failures.

Not Verified | Turkish Airlines has disappointed us twice. Especially the customer service was very disappointing and made us very upset. We travelled from Düsseldorf via Istanbul to Riyadh and back in Sept 2023. Both ways we had delays. The way there we could not make it to the connecting flight, so we were offered a later flight and a voucher for some food at IST airport. The food court was disappointing, as all the ‘restaurants’ that are on the voucher offer had non vegetarian food. The way back we had a delay as well. We arrived at gate A1. In the airplane they could not give us any information about the connecting flight (whether it would wait for us or not, or about from which gate the connecting flight was leaving). We ran for 25 minutes (and really a sprint) and we made it. Our luggage did not. When we arrived at Düsseldorf airport we made a report with the employee from the lost and found department. She told us the luggage would be sent to our home address. It never happened. 3 days after that we received an email that our luggage arrived in Dusseldorf. But since then we never heard from them again. So frustrating. Customer service of Turkish Airlines said it was not their responsibility anymore, it was the handling office at the airport. The only thing the Airline did was sending emails to this office (we did that as well), but without any result. They never got back to us and did nothing to help us. We sent dozens of emails and called everyday, but without success. In the end we travelled 2 hours back and forth to get our luggage. Besides that, it was not possible to make an official complaint. The customer service on the phone told me to fill in a feedback form, but the reaction on this form said they could not handle this feedback. I cannot believe how bad the service of Turkish Airlines is. Never ever have I’ve experienced something like this.

✅ Trip Verified | Business class on flight TK10 was not 1x2x1 configuration but is 2x2x2, lack of privacy! Flight delayed at LAX and was told by flight attendant on board that arrangements would be made to connect to a later flight, and I would be greeted by agent at gate, upon arrival. No such thing, nothing done. Finally made arrangement myself and arrived Athens after 2:30am,. No compensation, just a sorry. Are you kidding me, when you flew on business class, costing thousands of USD. The lie flat seat malfunctioned at the middle of the flight and there was nothing done to change to another seat as all other business seats were occupied. Told to send email and file complains to Turkish Airlines later. I did file a complain on the business lie flat sleeper seat with the airline, offered 15% discount on future travel before year end 2023. That is it, flight discount on Turkish Airlines. It is only fair to offer at least partial refund in the business class ticket.

✅ Trip Verified | It’s the second time I am flying from jakarta to Europe with Turkish Airlines in less than two months, and I want to express my appreciation and to congratulate them for the exceptional experience on board. Service is flawless, the seat configuration and comfort amazing, from the amenities pouch, to the pashmina, turn down service and inflight entertainment. The most impressive is the quality of their food, the in flight Chef and the taste and quality of food is really great. The staff is available to serve you with a smile. The Cabin Manager Ms Sibel was always super attentive to everything, even the smallest details. Her professionalism and attitude is worth to be mentioned.

✅ Trip Verified | On all legs of my route there were comfortable seats with lots of leg space. Also the monitor was there for watching movies. With the great selection of movies with high IMDB score. The food was great, real lunch and not just a sandwich. Overall I liked the flight experience lot and now I am happy that I bought the ticket for the next year very long flight with Turkish Airlines.

✅ Trip Verified | I and my wife experienced the worst airline customer care in our life in the journey from Ercan airport, Nicosia, North Cyprus, to Milan Malpensa, Italy, with the connection flight in Istanbul airport, Turkey. I'm 78 years old and collected hundreds of flights during my life. With my age, I've walking problems and, considering the considerable distance between arrival and departure gates in Istanbul airport, we asked Turkish Airlines to have a transportation help at the airport, a wheelchair or other solutions. To make sure of its availability, we called Turkish Airlines three times from the hotel we were staying in Cyprus four, three and two days before leaving, then we asked again in Ercan airport when we checked in for the first fly, all of them confirming the availability of the transportation. When we arrived at Istanbul airport, we didn't find any transportation help. We asked again, but nothing happened. Being short the time before departure, I decided to walk: 72 minute fast walking to join the departure gate. When I arrived I was really in very bad condition! We will never fly again with Turkish Airlines and we would recommend all those people with physical problems to avoid this unreliable company.

Not Verified | Terrible. When booking seats on the airline’s website, it was shown that row 24E would have extra leg room. Therefore I purchased it for 34USD extra. However, upon boarding of the plane it showed that row 24E was actually behind row 23 (the actual row with the extra leg room) and they refused to compensate for the cost when contacted about this error. Never booking with Turkish Airlines again. Also very stingy and charged for wifi even on long flights.

✅ Trip Verified | Surprised that a wide body was used on this route. However it was a great flight! Comfortable seating and service delivered with a smile by a fantastic, friendly, professional crew. Nothing too much trouble. Will certainly use them again.