✅ Trip Verified
| Turkish Airlines need to improve the quality of their customer call center services. They change flight times or dates owing to C-19, but once a flight changes, then it is near impossible to do anything online, and their call centres are not good at resolving issues. Their computer systems are either slow or not functioning, and they keep on telling you to go to a ticket office to resolve issues. The ticket offices are equally incompetent in what they do. I have probably spent 10 hours on the phone trying to resolve simple issues, and until the very last day several hours before our flight, these issues could not be resolved, including giving us the extra leg room seats that we paid for. Re. the flights being covid safe, i think the cabin crew should do a better job in ensuring mask wearing compliance, and social distancing when disembarking. Either they don't want to confront passangers owing to language barriers or they do not care, disembarkation and mask compliance during flights are both shambles. Last but not least, don't bother complaining about your issues, their complaint team responses are a joke, and they give the impression that they don't read what you wrote or worse don't care about actually resolving your complaint or making you feel like a valued customer.