Tunisair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 70 reviews
5/10
3 star Skytrax Rating
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Tunisair customer review

VIE-TUN. Boeing 737-600 looked tired but inflight service excellent for a 2 hour flight. Flight attendants friendly. It is a shame that Tunisair does not keep its planes tidy and clean.
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Tunisair customer review

LHR-TUN. Return flights both excellent. Aircraft up to date and very clean. Food and drinks of high quality and cabin crew were excellent.
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Tunisair customer review

LHR-TUN-LHR. I fly to Tunisia 2 or 3 times a year and don't see anything wrong with Tunisair. The aircraft (A320 both ways) was spotless staff extremely pleasant and the food (both ways) was lovely - at least they serve proper meals which is more than GB Airways have done for years! We even had a choice of meals. Both flights were punctual and arrived early into Tunis Carthage airport. My only gripe is that the fares can be a bit pricey sometimes but if they're not the cheapest I use another carrier!
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Tunisair customer review

MXP-DJE return. Airbus 320 were pretty old. The seat pitch was OK. The staff was efficient and friendly. Lunch wasn't very good - breakfast was good. Both flights were on time.
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Tunisair customer review

Have travelled on TU about 4 times from London to Tunis generally on time and operated by A320 aircraft. The legroom is ok for a 3 hour flight but food is poor. Cabin crew are ok but dont seem to smile much or show any real interest. The majority of there A320's are getting on a bit as this shows by the minor defects like seats and food trays. If you travel at the right time you can get some great fares on Tunis Air but at peak times like Christmas New Year and other religous festivals it is very expensive for what it is.
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Tunisair customer review

BCN-TUN-BCN on Economy. Flight was punctual on both legs. The plane was a relatively old Airbus 320. Cabin announcements in Spanish Arabic and French. A full meal was served in the outbound flight and a breakfast on the return flight which were very tasty. Staff didn't seem to be very motivated but were efficient in all cases.
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Tunisair customer review

GVA-TUN-GVA. Tunisair has a virtual monopoly on this route and it shows. There was nothing wrong with the flight - everything was on time but the personnel on board showed no enthusiasm whatsoever for what they were doing. As an example the pre-flight briefings were delivered in such an indifferent manner (in Arabic and French) that absolutely no-one could be bothered paying attention. Legroom is very minimal just about OK for a 1 1/2 hour flight but not for longer (plane was an A320). Plane is a little tatty inside with no effort to repair minor deficiencies.
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Tunisair customer review

Lisbon-Tunis-Lisbon. Good plane comfortable seats food okay cabin crew not very smiley but do the job. Outbound with delay of 3h30m with no explanation neither in the airport nor onboard. We were forced to wait next to the boarding gate but we were served a sandwich and drink of our choice. The flight was okay a new and clean Airbus onboard crew okay. Overall classification - acceptable.
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Tunisair customer review

LHR-TUN return. Outbound experience was a complete nightmare. Terminal 2 at LHR is a joke. Arrived at check-in 2hrs 20 mins before departure and queued for 1hr 15mins to be served. TU are handled by Air France who handle other airlines in T2. Only 2 check-in desks were open for the bank holiday weekend/half term week. When we did manage to check-in my party of 6 were split up although I had pre-assigned seats on the TU website when I made the reservation in January this year. Called TU reservations in London 2 days before to reconfirm my assigned seats. Flight was delayed 1 hour due to the late arrival of the aircraft from Tunis. TV departure screens displayed boarding so all passengers went to the gate on time and were then told about the delay and could not leave the gate area. The actual flight was very uneventful. Staff were rude and seemed extremely stressed. One stewardess actually pushed a child out the way who was in the aisle. My nephew had a child meal. The tray arrived with a NLML sticker on it (which is actually a Non Lacto Meal). Regular meal was pretty bad on a tiny tray. I opted for the chicken hot which was bland and for some reason was coated in egg/omelette style coating!? Asked for a cup of tea at the appropriate time and got coffee. Stewardess realised mistake shrugged shoulders and walked off. Never got the tea! Had a quarter bottle of local white wine with the meal but it was off and tasted like vinegar (didn't bother asking for another one). Return flight was more successful. Managed to get Business Class seats for us although we were separated but this didn't matter. Flight was an all economy service although there was a business class section. Seat was comfortable but not sure I'd pay for it. Last minute gate change at Tunis without any announcements. Boarding was a bit chaotic with families first then supposedly rear seats followed by forward seats. Could not believe the meal! Was expecting a hot meal on a tray but was given a plastic packed Tuna sandwich (no choice)... No tray either so no napkin no cake/salad not even a cup for tea/coffee. GB Airways last year were much better - just a shame they don't fly out from LHR! Anything good to say about TU?? Book in advance and you could get a really good fare. I paid £105 rtn including tax
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Tunisair customer review

TU is the bargain carrier between BEY and DXP and it shows. Outbound ex BEY on TU833 on 28 March '06 Y class. My comments mirror Peter's comments from '04 posted below. Flight arrived on time ex Tunis well- handeled on the ground by MEA boarded ontime and arrived in DXB early. Bags arrived. Good. However onboard you realize why it's cheap. The Airbus was dirty seats were broken toilets in disrepair and untidy. No sevice whatsoever for the frist hr of light. Then a dinner service (at 4:30am DXB time!?). Same comments as Peter except that there was no choice of unappetizing tough meat dishes!). At one point I was standing in the aisle and a female fllight attendant approached me from the rear and shoved me into my seat. No "excuzez moi" or anything! (A first for me in over 25 years of international travel) I yelled at her in Arabic and all I got was a Gaullic shrug in response. the lights were kept on full force until they finished Duty Free sales. In-flight entertainment was watching the progression on the little o/h monitors. At least it induced sleep! Smiles not returned by the flight crew. Return flight TU834 on 2 April '06 was better - slightly. Poor check- in procedures by local agent kept many of us waiting endlessly while they dealt with a costomer who seemed not to want to pay for his many extra bags. Thus no time DXB duty free shopping despite being at the check-in 2hrs early. . Better plane this time friendlier crew - but not by much. Better food but no doubt catered in DXB. Don't waste your money on C class. Seats can't be any wider than Y class and in Y class the armrests fold up so you can get some extra hip and elbow room and even stretch out if you are in an empty row. BTW still no English newspapers and only a few flight crew even attempt to speak it. The flight announcements seemed to be learned by rote and not really understood. Anyway its cheap.
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