Tunisair

✅ Trip Verified | Mixed expectations given various research, but I have nothing but good points to say, notwithstanding a delay of an hour. On board, the plane’s seats were far more comfortable than typical for European airlines with space and padding; we were all served a tasty three course meal; the courtesy of the staff and airline were to high standards. It was all very fuss-free and lacked an annoying push on sales etc. An airline magazine would have been appreciated, although the plane had USB sockets at every seat. On board duty free range was significantly better value than expected too. I’d certainly book again and frankly wish more airlines ran services to this general standard.

Not Verified | Worst airline ever. All 4 flights were late. The return flight was even canceled and we were rebooked on another flight with 8h25 stopover time overnight with an infant!!!! The first flight from Djerba to Tunis was 1.5hour late, we arrived at 10:15 pm instead of our original schedule (5pm). Then the connecting flight was supposed to leave at 5:25 AM flight and it was delayed till 7AM. No apologies offered, no hotel offered, no water, no food vouchers! And all of this with a less than 2 year old child. Honestly fly another airline if possible, even if it costs more because in the end we sent 100€ extra for a hotel+taxi (at under a hours) and we lost at least 5h of sleep

✅ Trip Verified | Probably the worst airline I've ever used. First time was from Bordeaux to Tunis, the airplane (already scheduled to arrive 11pm) was delayed by 2h of which we were informed by message, but then getting to the airport it was delayed a further 2h to arrive at the extremely inconvenient time of 3am. We were told by a frequent passenger of the airline that this is common. To make things worse, this is the first time I've seen torn upholstery on the plane: it was filthy and scruffy. 2nd flight was only mildly delayed. Overall an embarrassing airline which unfortunately is one of the few choices you have if going to Tunis. At least they give food.

✅ Trip Verified | Had very low expectations which were surpassed somewhat. My flight was delayed for departure by over 30 mins. Announcements were made in Arabic and Italian mostly, with only a short welcome in English, so not sure if they ever explained the reason for the delay. Despite a scheduled one hour stop in Rome and short flight, a modest breakfast was served with a croissant and small yougurt. Surprised they severed anything. We needed up getting to Milan just a bit late and my checked bag came out in a reasonable time period. Overall Tunis Air delivered for what I thought was a fair price.

✅ Trip Verified | Nouakchott to Paris via Tunis. My first trip was 2 hours late, so that I could not get my connection in Tunis any more. I thought that this was not a big deal, but from there on, the experience became more and more terrible. I was scheduled for another flight 3 hours later, but each time the boarding time approached, the flight was rescheduled even more. The Tunisair staff was extremely impolite and disrespectful: they would turn away from me in the middle of a sentence, not inform me properly on the actual situation and not even try to find solutions in my interest. Altogether I had a delay of 10 hours. The food and water that was provided during this delay were ridiculous. Once arrived in Paris, my two bags were missing. They were delivered to my hotel 30 hours later. Tunisair may be the cheapest, but the next time I will be willing to spend the double just to avoid them.

Not Verified | Tunis to London. The worst airline I have ever travelled. Planes (both outbound and inbound) were old with no inboard entertainment, appalling food, disgusting state of seats and drop down tray. The food was cold, out of date and not trying to attract any other passenger than Tunisian. Can we have some butter with our dry roll? No! Any milk to have with the tea/coffee? No! Would like a red wine and a rose wine? We have beer. As you can tell, cabin crew (all male) clearly did not go to charm school. As far as toilets were concerned thought I was entering a swimming pool/foot bath with water on the floor. Notified crew but no action taken.

✅ Trip Verified | Amsterdam to Cairo via Tunis. The first leg of the flight was 2:55 min late, just enough not to get compensation. The 2nd part of the route was delayed 6hr. At the airport in Tunis, most of Tunisair flights were on delay. When we arrived in Cairo it was obvious that all luggage had been opened and whatever of value was taken. I would never get close to that airline and I would not recommend it to anyone.

Not Verified | Last November I took a flight from Tunisia to Madrid with my family and it was 5h delayed. Our Tunisian guide and the driver told us that Tunisair flights are never are on time but we didn’t expect a 5 hour delayed at all. We were waiting for many hours and without compensation about it. We have called the airline, we have texted them and written asking for compensation. Almost two months later they just say that there is nothing they can do about it. Just advising you to avoid fliying with Tunisair, not only because of their null clients orientation and solving problem, but also because it is always late, very late. I have been checking, reading and have heard it is always like this.

✅ Trip Verified | Nouakchott to Tunis with Tunisair. Aircraft late departing. The aircraft was filthy and seat broken. No inflight entertainment, soiled and tattered inflight magazine. Food tasteless. Make cabin crew indifferent service, almost arrogant, No safety demo, no seat belt check. Will avoid in future.

✅ Trip Verified | This is by far the worst airline I have ever traveled with in my entire life. My flight was 4 hours late so I missed my connection to Barcelona. I had to stay for 24 hours at the airport with no food, water or hotel. My passport was held by transit officers there and I was not allowed to leave the transit room at all. They lost my baggage tag and my boarding pass. I asked for a hotel room to stay the night and they just shout at you and don't reply. I slept on the floor in a very cold room like a prisoner, I am not exaggerating but I felt like I was imprisoned. They wanted money just to let me out of the transit room to buy some water. Very very bad. It was like a nightmare. They have no one to complain to, no customer service, no email replies, no phone replies, simply nothing! Next day I arrived to Barcelona to find out that my luggage was missing. I filed a report and after 20 days my luggage is still missing, not only this but my baggage tag has been lost by the transit officers there. To add to this they never have a flight on time, all their flights are delayed.