TUIfly

This intercontinental TUIfly flight from Amsterdam to Curaçao of 10hrs is low-cost, so almost everything is paid-service: drinks (except water and 1 coffee or tea), food (except 1 meal), checked-in luggage (starting at €8 x 2) and entertainment (starting at €7.50 x 2). The entertainment you pay for also has little choice and will probably be the same on you return flight. Also compare leg space - I was suprised by this, and next time I would choose a slightly more expensive airline (to me €80 extra would definitely be worth it). Besides this, the service is good and the airplane is comfortable and clean. Just make a fair comparison in price between airline options, with TUIfly you will have at least €40 extra costs!

Our return flight from Herkaklion on Crete to Frankfurt on September 25th started with a long queue outside the airport. TUIfly had so many passengers on that day that there wasn't enough space for all people inside the terminal. We had to wait 1 hour for the baggage drop off. Half of the time staying in the sun. Everything seemed to be very disorganized. The aircraft arrived early on Crete which ment also an early departure and arrival for us. The plane was around 9 years old and owned by TUIfly. A totally different experience than on the way to Crete with a leased airplane. The seat offered a very comfortable seat pitch with plenty of space to move around. The cabin and washrooms looked clean. On cabin screens the safety video, an airshow and advertisement were shown. Also on some tables stickers with advertisement were installed. While boarding the flight attendants distributed wine gums to everybody. During the flight we had the same choice between a sandwich with cheese or ham. It seemed the flight Crew was quiet desinterested in their job. No smile at all, noisy deposit of service equipment and slang-announcements by the purser. But the flight crew gave us often information concerning the flight. Don't expect much, but if the price is good I would fly them again.

We flew from Frankfurt to Crete (Heraklion) on September 18th with TUIfly. The flight was booked via a travel agency with a baggage allowance of 20kg and onboard service included. When booking TUIfly it is very important to see whats included in your flight as many differences excist (from 15kg to 20kg for checked bags, free snack and drink on board or for extra charges). Online check-in was already possible 30 days in advance and easy. The computer is deciding about your seats, filling the plane from the back to the front. So if you don't like your assigned seats just wait a while and try to check-in again, because a seatchange will cost you EUR13 per person and segment. For dropping of bags in the morning two counters were open and a long queue in front of them. It took around 40 mins to line up. Aircraft was parked on a remote stand. Departure was delayed by 15-20 mins without any Information given on board (2 passengers came late). Later on routing and current landing time were given frequently. During the service, flight attendants ask you if you have snack and drink included (printed on a separate boarding card) or you like to purchase anything from the café menu in your seatpocket (if there). We had a choice between a bun with cheese or ham which was ok but nothing special and could choose between coffee, tea or a softdrink. Good thing: softdrinks are handed over in a 0,5 liter bottle with a cup. Duty free shopping followed. Crew average, neither friendly or unfriendly. Nothing special to remember. As the plane was ex Sunexpress the seats looked different and after nearly 3 hours of flight I felt quite cramped and it was hard to move. No entertainment or airshow was shown, only the safety video on cabin screens. Aircraft looked quiet old and even if the plane was parked over night in Frankfurt the seatpockets (magazine, sickbag, menu card, etc.) were not filled up. Return flight on a TUIfly aircraft was much better even if the crew was worse.

TUIFly has been converted into a Low-Cost-Airline by May 2014! Only 15kg of baggage are allowed and no inflight- service is provided. The flight from Crete to Germany was on-time but it seemed the aircraft cleaners did a very poor job. Booked with a package-tour this product is unacceptable! Unfortunately the rating system requires at least one star even for not provided services (Food/Beverages and Inflight Entertainment).

Flew Hamburg to Fuerteventura. Service was ok. But seat comfort was the worst we've ever had! Absolutely no leg space. You couldn't even read the airline magazine! No one was able to put the seat in a sleeping position because you didn't know what to do with your legs! Maybe ok for a short flight but absolutely not for a 4.5 hours trip. Will never choose them again!

Flew Kos a Greek Island to Dusseldorf. Flight was on a Boeing 737-800. Check in was done in the hotel so we did not do it at the airport. When we arrived there we only needed to go to security. Flight left early since boarding was fast so we arrived 45 minutes before planned arrival. Food service was a hot meal noodles chicken chunks and tomato sauce as well as 2 drinks. Crew was very nice and always smiling. Inflight entertainment was free and on overhead screens.

Flew from Jerez to Dusseldorf trying to get home as cheaply as possible. Flight was €70 one way with baggage included. Crew very pleasant. I do not speak German but this was not a problem for any of the crew. Hot towels on departure hot pancakes for breakfast drinks service little pack of Haribo for descent basket of sweets whilst disembarking all included in the price. This is how flying should be and this supposed "holiday airline" put the "full service" airlines to shame. I will definitely use them again.

CGN-PMI. Flight on a Sunday before vacation time. Check-in was easy and seat request was honored. While boarding newspapers were available. Flight left on time on a Boeing 737. Coffee and Soft drinks as well as a sandwich was provided free. Last year they served a hot meal. After 1 hour and 55 minutes we reached PMI and bags came after a 25-30 minutes waiting time. Seat are kind of hard to sit it but for a short flight still ok. Screens showed comic films for free headset were charged with 5 euros.

VLL-TXL-VLL. Very good trip in a B 737-800. Seat comfortable plane clean and new. Crew very kind. Spanish newspapers available from VLL and a little breakfast plus a sandwich and a drink on the way from TXL. No problems with luggage.

Palma Mallorca to Cologne they serve a hot meal and drink service free of charge. Duty free was offered. Crew nice and friendly. Baggage arrived soon on belt.