TUIfly

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 54 reviews
4/10
No Skytrax Rating
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5/10

TUIfly customer review

MAN-STR-MAN. Another more or less perfect set of flights from one of the best low cost carriers around. Able to do online check in and get seats at the front for the outward journey. Middle seat was empty. Flight left early and landed 10 mins early at Stuttgart. On the way back flight landed 30 mins early. Tuifly also offer the option to pre-book a snack which I did (includes soft drink/hot drink) and this is something other LCC's should offer. In fact for a LCC Tuifly offers a great level of service no charge for checking in luggage allocated seating newspapers and low fares plus friendly attentive Flight attendants. £30 was all I paid for this weekend trip so compared to Ryanair/Easyjet etc Tuifly wins hands down!
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4/10

TUIfly customer review

Berlin TXL to Cairo and back. For the low price service was good seat pitch acceptable. The meals came in a cheap paper box but were quite tasty plenty of rounds with free non alcoholic drinks newspapers pillows and blankets and comfy leather seats. Toilets were a little bit old and smelly but not dirty. The flight attendants were efficient but not so very patient with some of the non German passengers. I had the impression that they were not used to communicate with a multi national mix of passengers and got easily annoyed to explain things twice. However these were excellent flights at a very reasonable price.
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2/10

TUIfly customer review

Berlin Tegel - Las Palmas return. Horrid airline both compared with other typical tourist "charter" airlines and other budget airlines like Easyjet or Germanwings. Tuifly is stuck somewhere in the middle just worse. Checked in online and printed our boarding passes at home only to find out that the "Fast bag drop" line at TXL was full of people who obviously hadn't done the online checkin. Upon asking one of the unfriendly staff members I was told that the bag drop counter "does not work as everything is drowning here in Tegel". How about sending passengers without a printed boarding pass to one of the other counters to make it work? Many others complained about that and started fights with the extremely unable staff members strangely the bag drop worked perfectly fine on the way back in Las Palmas. Had two hour delay on the outbound flight everybody was just waiting around in the terminal and no information was given as to the reasons for the delay no staff visible at the gates. Flight itself was uneventful plane ten years old but maintained poorly. Staff onboard arrogant and alcohol had to be paid. Arrived late in Las Palmas and had to wait for a further hour at the luggage belt for no reason again no staff around. Our transfer driver told us later that TUIfly is known for paying the least of all airlines hence their luggage will be offloaded last. He told us that he had left an hour late as he already knew we would be late. Same thing on the return more than an hour delay. Return aircraft was really dodgy an old 737-300 which looked as if it was about to fall apart any time. Interior worn toilets and seats not cleaned between flights. Also obviously no re-stocking since leaving Germany on the outbound to the Canaries almost all beverages were sold out. It's anyone's guess how maintenance procedures might look like at an airline that otherwise does everything it can so save a buck. Never again!
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4/10

TUIfly customer review

MAN-CGN-MAN with TuiFly this past week - could teach EasyJet and Ryanair a thing or two. Good value (130 Euros return) speedy friendly check-in seat pre-selection at no additional cost 20kg of checked bags at no additional cost. Spotless 737 with reasonably priced on-board catering. Decent seats with fair leg-room. Flight crew efficient and smiling. A breath of fresh-air after some of the snarling horrors I have encountered on other LCCs. At the moment they only serve MAN and NCL in the UK from a handful of German airports (Cologne-Bonn Stuttgart and Hannover) but there are some really interesting onward destinations (such as Tenerife for which I just forked out £400 for an EasyJet flight-from-hell).
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4/10

TUIfly customer review

SKG-MUC-SKG done this trip several times. Amenities not expected on LCC. All baggage was free. Sandwiches refreshment coffee chocolate newspaper magazines pillow blanket etc all free. Staff friendly. Punctual departures. Free seat-allocation on web check-in (1st row). Plane clean seat space adequate.
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1/10

TUIfly customer review

Booked TUIfly from Stuttgart to Berlin. At the gate I had to find out that my flight will be with a 25 year old 737-300 from Hola Airlines. Dirty and really poor interior which was as old as the plane itself. As far as I got to know TUIfly will be using two planes from Hola Airlines until November. I would not recommend flying with them.
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4/10

TUIfly customer review

Oporto-Koln. Excellent service friendly staff good organization. Seats a bit tight but excellent relation price-quality.
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4/10

TUIfly customer review

Dubrovnik to Munich. Great service for a budget airline! The plane was brand-new seats not too tight and good crew impression.
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5/10

TUIfly customer review

Tel Aviv to Berlin Tegel airport. Easy check-in friendly staff loads of leg room (we had normal seats not exit seats). Food was nothing to write home about but it was a night flight so didnt really care. Plane was clean. Would recommend and will be flying with them again. Great prices available.
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5/10

TUIfly customer review

HAJ-NCL and back 10 times in the past 3 months now and tuifly is worth the money. Its an excellent carrier. Fares are more than fair and service is excellent.
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