TUIfly

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 56 reviews
4/10
No Skytrax Rating
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9/10

TUIfly customer review

(United Kingdom)

Flew from Jerez to Dusseldorf trying to get home as cheaply as possible. Flight was €70 one way with baggage included. Crew very pleasant. I do not speak German but this was not a problem for any of the crew. Hot towels on departure hot pancakes for breakfast drinks service little pack of Haribo for descent basket of sweets whilst disembarking all included in the price. This is how flying should be and this supposed "holiday airline" put the "full service" airlines to shame. I will definitely use them again.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

TUIfly customer review

(Germany)

CGN-PMI. Flight on a Sunday before vacation time. Check-in was easy and seat request was honored. While boarding newspapers were available. Flight left on time on a Boeing 737. Coffee and Soft drinks as well as a sandwich was provided free. Last year they served a hot meal. After 1 hour and 55 minutes we reached PMI and bags came after a 25-30 minutes waiting time. Seat are kind of hard to sit it but for a short flight still ok. Screens showed comic films for free headset were charged with 5 euros.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

TUIfly customer review

(Spain)

VLL-TXL-VLL. Very good trip in a B 737-800. Seat comfortable plane clean and new. Crew very kind. Spanish newspapers available from VLL and a little breakfast plus a sandwich and a drink on the way from TXL. No problems with luggage.
Value For Money 12345
yes
7/10

TUIfly customer review

(Germany)

Palma Mallorca to Cologne they serve a hot meal and drink service free of charge. Duty free was offered. Crew nice and friendly. Baggage arrived soon on belt.
Value For Money 12345
yes
8/10

TUIfly customer review

(Denmark)

CPH-KBV/HKT-CPH on TUIflynordic in Premium class B767. Access to Novia lounge before boarding. Newspaper and water on seat when boarding - after all pax were seated we were offered sparkling wine OJ or water accompanied by a large selection of delicious luxury chocolates. Service onboardcommenced with a drink service and a snack followed by a delicious 3 course meal. All drinks are complimentary. Staff was great. Width of seat could be better but legroom of 94 cm was sufficient. My impression was somewhere between a premium economy and business class experience. Definitely worth the extra money!
Value For Money 12345
yes
8/10

TUIfly customer review

(Japan)

Salzburg - Köln Economy class a couple of weeks ago. Had booked this ticket about a month ago for 60 Euros. Check-in was easy friendly and efficient. The one-hour flight was uneventful. Snacks and drinks sold on board at a fair price. The aircraft was clean and the flight attendants cordial though disengaged with passengers. On time departure and arrival. Baggage collection at Köln was fairly quick. Great value for money. Would fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

TUIfly customer review

(Germany)

Cologne-Funchal return economy Class. Holiday flight with hot breakfast (2 choices) and one extra drink round. Flight was on time and baggage was in at right time. Seats are narrow for a 4hr trip but ok. No AVOD but film was shown on overhead screens they charge for earphones. Plane a B737-800 in old colour. Return flight full and we had seats 2C/D. Also 2 hot meal choices and one extra drink turn. Baggage took ages in CGN but since flight was ahead of time no problem. Seats again narrow and do not recline much. Plane had new colour 737-800 again. On both flights crew were nice and did their best.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

TUIfly customer review

CGN-FMM (Memmingen/Allgaeu). Very quick and uneventful German domestic flight. Check-in in Cologne was quick and efficient crew friendly. Food/drinks only for purchase. Aircraft was rather old seats and interior tired-looking. Upon arrival nice view over the Alps baggage claim 5 min. after arrival. Memmingen is a very small provincial airport in Bavaria approx. 100 km from Munich.
no
1/10

TUIfly customer review

Paid EUR 320 for a oneway CGN-CTA. Uncomfortable seating not even providing a flexible pocket in the back of the seat in front of you. If you can avoid to travel on TUIFly I strongly recommend to do so. Especially their flights to the Canarias Egypt or Israel- worst seating I ever experienced. At least we got a meal on board (a bagel) with one free non-alcoholic beverage. If your flight time is less than two hours you have to pay for any food or drink. TUI profiles itself a high standard high quality travel agency - it's aircraft can't fulfil this demand in any possible way.
no
4/10

TUIfly customer review

Salzburg to Berlin Tegel return. Both Flights left and arrived on time or ahead schedule. Well maintained aircraft (B737-700 and B737-800). Prices for food are ok and acceptable. Pilots kept us well informed but the IFE with the flight-track was shut down during the flight without any reason. All in all a very pleasant experience and TUIfly is worth the money.
no