Transavia

Flight from Sal to Amsterdam via Banjul. Despite paying extra for my front row seat was told that from Sal to Banjul was free seating so ended up in row 5. No big deal as a light load. Order restored in Banjul and back in the correct seats. Flight from Banjul to Amsterdam very good crew attentive and hard working IFE available and excellent aircraft with new sky interior.

I flew from Paris to Naples and the flight was 12 hours late. I had an important event in Naples to attend. Nobody from the crew was able to tell us what happened and when would the plane actually take off. This was an appalling service that I absolutely don't recommend to anyone.

ORY-KEF. Online check-in was not working but the check-in at the airport was fast an efficient. No meal included but the flight is so late that you probably would not want to eat anyway. Helpful and understanding staff overall a good experience considering the price.

I flew with Transavia 3 weeks ago from Eindhoven to Tenerife. We had some problems but I liked how the airline dealt with them. Also we flew very cheaply. The food was okay. The inflight movie was a good movie but you needed to buy headsets! I really can recommend the airline for it's customer service on-time and excellent cabin attendants. Shame about the movie but it's a good airline and I recommend it.

4 Aug 2013 Porto - Funchal (Madeira) TO 3406. Return 12 Aug 2013 Funchal (Madeira) - Porto TO 3965. It is a low cost airline but compared to others it is probably best that I've travelled. Checked in fast and went to assigned seats.

Flight delayed due to mechanical reasons 2 hour updates until they told us a plane would be coming in 6 hours from Paris when we were in Santorini. I don't know why they couldn't send one from Athens which is 30 mins away. Ended up being 12 hours in the airport they told us at 19.00 so there was no option to arrange a new flight. Staff rude and not helpful even when just asking for details. Got to Paris at 3am instead of 3pm.

My worst (non)-flying experience. It was during the 11-14th June 2013 strike by French air traffic controllers. Our Transavia flight was due to leave at 19.00 on 12th June. First they pushed departure back to 20.30 then to 00.30 then 00.45. Finally the plane arrived and the passengers disembarked and we anticipated that at last we would be leaving but then they told us the flight was cancelled because they needed the plane elsewhere. No other explanation. The staff maintained minimal levels of politeness but didn't really seem to care very much. They also told us they would not refund the money would not offer another flight hotel or transport really unbelievable. Their recommendation was that we should go home very helpful at 1 in the morning if you live in Spain! The outward flight was also delayed but at least they got us there. The cabin was cramped and the seats pretty uncomfortable.

Flew from Malaga to Amsterdam. The trip was pleasant and comfortable the staff helpful. Check in was slow with a lot of people travelling. Amsterdam was efficient. I wish all flights were as easy as this.

Flew Rotterdam-Prague return. Both flights clean punctual and cabin crew helpful. Green livery perhaps even more garish than Ryanair's. However just 70EUR for a round-trip Rotterdam is a fantastic airport and there were no problems in Prague. There was even IFE which was an episode of Modern Family and was more than adequate for the 90 minute flight. Would certainly fly with again when I'm back in the Netherlands.

Flew back from VLC to AMS on 11/5/2013 with the larger Boeing 737-800 which was fully booked. Unfortunately for some reason it was not possible to check-in online. Arriving 2.5 hours before departure the check-in desk didn't open for another half hour. Check-in was smooth with seats at row 1A/B still available (more legroom). Flight departed 10 minutes late. The aircraft was fully booked but staff managed to get everybody seated in a short time (some seats had been checked-in twice but staff handled this efficiently and friendly). As the computer for credit-card / pin payments wasn't working it was only possible to pay cash for the drinks and meals no in-flight sales. Flight arrived on schedule in AMS but as it landed on the Polderbaan it takes almost another 15 minutes to arrive at the gate (D56). Baggage arrived approx. a half hour later which by Schiphol standards is pretty good.