Transavia

90mn delay for the flight BCN Paris Orly. Chaotic boarding very noisy passengers crew did not really care. Old B737-800 dirty. Not even a glass of water to apologise. Never again.

Flew Amsterdam to Pisa. Small delay outbound due to changing a tyre on aircraft which was actually a KLM 737 which was nice. Overall a good flight friendly staff good service. On return flight was offered seat with more legroom with no extra cost. Loved the modern funky green cabin interior. Again good flight friendly service and even IFE which is a 1st for me on a low cost airline many national airlines don't even have that in short haul. By far the best low cost airline I have flown with and I have been on a number of them in Europe.

All time low airline experience. Going through Delta and KLM we somehow ended up on a low-budget carrier from Amsterdam to Marrakech. The material on the plane said Transavia -—never heard of it until I pulled the card out of the seat pocket after the flight attendant defended the lousy customer service by offering the description “ low-budget”airline. I didn't realize that I had reached the airline hinterlands when I booked through Delta. (The first leg of the trip was KLM which I would fly any time). When we boarded the plane it was freezing cold so I walked down the aisle in search of a blanket. Found some. Was told by the flight attendant that I could not have one they weren't officially offered on this flight. That was a first. Then the drink cart rolled down the aisle. We asked for water and a cup of hot water. Then they waited for payment. My husband handed back his bottle of water and I was informed that my waxed paper cup of hot water would be 2 Euros. In the most condescending voice imaginable he explained that the purchase prices were listed in the seat pocket. I said it didn't cross my mind that there would be a price for water and I handed it back. The flight attendant said he was quite sure that low- cost airlines in the US charged for everything. End of discussion but never in my airline experience have I paid for water (or any other soft drink). Just saying pay attention to the co-carriers and know what you are getting into. If I had known I would simply have bought snacks and drinks in the terminal. Schipol Airport has fabulous markets and shops I could have been well-supplied for the flight if I had known to be prepared.

AMS-GRO. Gerona return on descent flying times. Both in/outbound flights were delayed 1h to 1h30. Staff on board were friendly but BOB product is expensive prices at GRO airport were 30% less. Both flights were on a B738 both hired outbound GOL inbound Kulula South African with overhead entertainment and better seat pitch. A good choice to fly direct to Costa Brava. Gerona airport is a nice convenient airport. Upon arrival during heavy rainfall we where transported to the terminal by bus while next door Ryanair passengers had to walk. Transavia obviously being a good LCC.

Madeira to Porto and return - their product seems consistent without odd boarding procedures for hand luggage or hidden fees which often happens in other major European low cost airlines. Everything is very clear and simple with flight attendants being professional planes clean and no major delays.

One leg of a Houston-Casablanca trip was operated by Transavia (Casablanca-Amsterdam) although it was booked under a KLM number. Unable to pre register for flight. No refreshment at all served on 3.5 hr. flight not even soft drinks. Any refreshment had to be paid for.

The flight from Malta to Orly and back was as good as any other service but the ground handling staff at Orly airport at the check in were atrocious. Passengers had the hold and hand luggage allowance clearly printed on the ticket but this information was not in the check in computers. The staff chose to believe the computer and not the customer with the ticket. Some people took over an hour to be processed. Most of the staff showed no manners in dealing with such a problem and one member just closed and walked away. In the end all passengers won the day but Transavia lost a lot of goodwill.

Flew from Malaga to Rotterdam on 28th May. Flight was delayed due to a birdstrike (unavoidable) There was however no replacement plane in Spain so one was sent from Amsterdam. The delay meant that Rotterdam would no longer be open on our arrival and we would have to fly to Amsterdam instead. A bus was provided to take people to Rotterdam. After receiving 15 euros for food there was no crew around to provide help to passengers who needed to change/arrange pick ups at Rotterdam or if there were other issues. There was no free internet to contact people electronically. Furthermore the plane became later and later without explanation. Once the plane arrived at 2am (6.5 hours late) there was no offer of food or drink on the plane (not even water). The staff were generally rude and unhelpful (with one woman just walking off when people tried to ask her questions). I understand the delay was avoidable but the customer care really was appalling.

Booked months ahead for Amsterdam-Casablanca mostly due to the favourable price. Easy check-in and staff both there and at the gate rigorously enforced the cabin baggage limits. Minimal legroom but that was not unexpected on a low-cost company. Hand baggage screening was thorough but slow which probably accounted for a small delay. All food/drink was buy-on-board so chose not to partake.

Had a very good flight from Marrakech to Amsterdam with Transavia. The flight was on time very good plane. Flight attendants were very helpful and nice. The leg space was quite decent and the seats comfortable.