Transavia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 263 reviews
4/10
3 star Skytrax Rating
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1/10

"an airline I will avoid"

(Ireland)

Trip Verified | Dublin to Paris. Flight cancelled because of the general strike in France. They sent me a link which did not work. Finally had to send a message through Facebook and their website and was told I had to wait 2-4 weeks to get my money back. In the meantime I had to book another flight with Air France (more expensive) but at least their service was great. As though this was not enough I received an email inviting me to check in for the cancelled flight and the next day an e mail as to what to do in Paris. After cancelling the flight they should at least take care not to send these annoying messages. This is an airline I will avoid from now on.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Paris
Date FlownMay 2019
Value For Money 12345
no
5/10

"Lack of Communication"

(Germany)

Trip Verified | My 2 friends and I flew first with KLM from Berlin to Amsterdam and then with Transavia from Amsterdam to Marrakesh (and back vice versa). Both trips with Transavia weren't 100% enjoyable due to the following reasons: 1. Lack of Communication on Luggage: before flying, there was no communication that there are differences in the hand luggage policy between KLM (1 pieces + accessory) and Transavia (1 piece). Yes, the additional hand luggage has been checked in by Transavia for free but an information beforehand would have been appreciated in order to consider packing in the first place. Reason provided by staff at airport "we're a low budget airline". Fair point - still created misunderstanding and negative experience. 2. Lack of Little Pleasantries: no free snack or beverage on a 3.5hrs flight 3. Lack of Visibility/Transparency on Flight Details: no possibility to check flight information online on website - reason provided by customer service: booking includes flights from 2 airlines (KLM & Transavia) 4. Lack of Communication: at airport in Marrakesh, at 6am, information screen stated that check-in counter is open, staff appeared at 6:45am (staff at airport only said that we've to wait) - it's okay to wait but then don't say that the check-in is open. In general, I have understanding for a lot of things but I'd just appreciate more communication and visibility on possible differences to other airlines up-front.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Marrakesh via Amsterdam
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"strict policy on 1 hand luggage"

(France)

Trip Verified | Paris to Lisbon. Flight delayed by 1hr. Rough attitude from staff on the ground with strict policy on 1 hand luggage even if luggage fits size. Fast track service paid, useful when boarding but then chaos to the flight. Very disappointing and stressful situation not worth the saving in the price of the ticket. The company and staff need a bit more experience.
AircraftBoeing 737 800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Lisbon
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"No sandwiches available"

(Netherlands)

Trip Verified | Faro to Eindhoven. Left about half an hour late due to an oil spillage on the runway (not a fault of the airline). New aircraft with modern sky interior. Very tight and rock-hard seating, which led to an uncomfortable flight and back pain. Table was filthy, completely covered in coffee stains on the front and back. Asked the steward for a wet cloth and cleaned it ourselves. Flight departed at 18.30. No sandwiches whatsoever available (the plane had already made a return flight that day and catering was apparently not replenished). Also warm cheese sandwiches were sold out. So very little food items to choose from, which is unexceptable. Crew advised the passengers to send a complaint to customer services. Perhaps Transavia can also think of adding or changing their catering assortment onboard, beacuse it has been more or less the same (especially the sandwiches) for at least the past 10 years! A warm meal like other LCC's or even TUI offer for purchase could be an idea, also considering Transvia flies to far away destinations like Dubai. Cabin crew were friendly and flight calm and uneventful, but Transavia could make some effort in providing a better onboard experience.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFaro to Eindhoven
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"useless ordeal"

(France)

Trip Verified | Porto to Paris (Orly). Horrible flight, delayed, incompetent ground staff. First and last time flying with Transavia. Ground staff made several people send their hand luggage to the hold, claiming that the cabin would be full. In the end, over 30% of all cabin space was empty. In a flight that was already delayed by over an hour, this useless ordeal made us delayed a further 30 minutes.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePorto to Paris (Orly)
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"cold and drafty"

(Denmark)

Trip Verified | Tenerife to Eindhoven. The cabin was extremely cold and drafty. Several passengers asked the crew to solve the problem, but it was neglected. The crew is working and keep warm, while the passengers sits still and get cold. It seems as they didn't understand and the problem was not solved. The crew was composed of very young and seemingly inexperienced persons. Several passengers including myself, had to put on our coats and huts to combat the coldness and draft. We had a second leg with Transavia with no problems though.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife to Eindhoven
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was positively surprised"

(Netherlands)

Trip Verified | I was positively surprised. I have flown with Ryanair and AirAsia a couple of times but Transavia is much better. We could choose a seat in front for free, the boarding went smooth, legroom was okay, food is reasonably priced and the cabin crew were very friendly. I got sick on the way to Marrakech and the crew immediately came to help me and gave me a free non sparkling coke, during the flight the asked me if I was okay two times. Would definitely choose Transavia again.
AircraftBoeing 747-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEindhoven to Marrakech
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

" were more then professional"

(China)

Trip Verified | Amsterdam to Porto. Thank you so much to all crew of the flight HV6001 from Amsterdam to Porto on the 31st January 2019. Besides offering me a sit with more space for my legs, they spared no effort in making me feel comfortable once I informed them I was suffering from migraine. The care they put in helping me was such that I ended up having a quite pleasant flight, despite my poor condition. They were more then professional. They really seemed to care. I wish I could find a better way to thank them.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Porto
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very tired looking"

(United States)

Trip Verified | Paris Orly to Amsterdam Schipol with Transavia. We booked an extremely cheap flight of $59 dollars to get to Amsterdam for the weekend. The flight was smooth and only 55 minutes long, but the aircraft was old and clearly needed to be updated. It's not that it was not clean, it was just very tired looking.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis Orly to Amsterdam
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"disastrous quality of this airline"

(France)

Trip Verified | Paris to Essaouira. I have used Transavia 3 times to various destinations. On the first flight, the airplane was about 1 hour late. The second time, the plane was again 1 hour late. However, the disastrous quality of this airline was best evidenced by my last trip. Before boarding the plane, the ground staff asked me to leave my cabin luggage before boarding the plane for the luggage to be checked in, despite the fact there was plenty of room in the overhead compartments. However, my luggage never arrived to the destination. Transavia provided poor information (with supposed "French speaking staff" not being able to speak French) on the matter and this airline did not proactively communicate on the fact that the luggage was definitely lost. The airline also provided a ridiculously low amount as indemnification (resulting in additional expenses for me for about 600 euros not covered by the indemnification).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Essaouira
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no