Transavia

✅ Trip Verified | This airline has the worst customer service I have ever encountered. They are absurd, inefficient, and so hypocritical. I do not recommend them unless you're really desperate and their fare is really competitive. Otherwise, please do yourself a huge favor and fly with literally anyone else.

✅ Trip Verified | July 1, 2020 we were supposed to arrive in Paris, however we were unable to travel into Europe by Europe rules due to pandemic. Paris also had a 2 week quarantine rule. I reached out to the airline multiple times before and after (it's now been 4 months after). It was impossible for us to get onto the Paris - Athens flight due to European rules. We had 5 total flights for our month long trip and all of our flights have been refunded except Transavia. I want our $522 refunded, they would only refund the $66 taxes. When we finally do get to travel we will even pay more to travel a different airline. Terrible overall customer service - we didn't get to take flight at all.

✅ Trip Verified | Worst customer service. I requested a refund for canceled tickets and i told them that the original account is closed. They said get us a paper that its closed so we can transfer to a new one, i did and then they transfered to the closed account anyways. They then asked for another paper and when i got it, they said we cant help we already transfered the money. First of all, no money has reached the closed account and now they want to do the same thing to me with another canceled flight. They have literally been the worst customer service i ever dealt with. I recommend everyone stay away from Transavia because they don't care about your money, they will rob you and then reply to your emails by ignoring you and ignoring everything you were talking about.

✅ Trip Verified | The flight left before the scheduled time and arrived well ahead, which is always great. The aircraft was very clean and staff was nice. But Transavia doesn’t allow for online check-in, which, given the circumstances, makes even less sense than normal. Also, lines for the Paris flights were mixed.

✅ Trip Verified | Worst user experience through their website and customer service of all airlines I've ever used. After they changed my flight time, I messaged them a thousand times. After no response, I called them and confirmed my flight change. However, my booking details have not changed and I'm supposed to fly in 3 days. Unacceptable customer service and the current circumstances are not an excuse anymore: other airlines have treated me professionally and with respect.

✅ Trip Verified | I'm calling the airline just now, had to wait 45 minutes, asked about the PCR test, operator acts as if he never heard about it. I say you sell trips to Greece , so you must know what are the conditions, and he hangs up the phone. For weeks on end, there are waiting lines for 50-60 minutes, and they never fix it. Disgrace and very rude. Customer unfriendly.

Not Verified | Flew Transavia from Athens to Amsterdam in February 2020. It was a lovely flight and I complement the crew on a job well done. I will fly with them again in the future.

✅ Trip Verified | We paid extra and booked the exit row seats, which the Transavia website said was possible if children 12 to 16 are accompanied by an adult. However, when we arrived at the airport, we were told that we could not have the exit row seat as my son was 12 and that Transavia had changed our seats to another standard row. I told the ground staff that the website had indicated it was possible, which is the reason for us booking. This resulted in some confusion but we managed to get the seats that we paid for eventually. This is the 2nd time that Transavia had shifted us without consent, and both times, we had to rectify. I think that shifting passenger seats without prior consent is highly unprofessional as this is preventing people from getting what they paid for. Onboard, the exit row had decent leg room. The seats are not very clean because they provided us with disinfectant wipes to wipe down our seats ourselves. I saw the prior's customer's dirty disinfectant wipe still in the pocket of my seat.

✅ Trip Verified | At boarding, we were told that our face masks could not be used to board Transavia, as it had a valve design. Whilst it was only a design, it was still not allowed and we had to get new facemasks. Upon boarding, we were given a disinfectant tissue in a packet. I noted crumbs on the seat, which indicated that the plane was not cleaned prior to us boarding. We were lucky enough to be seated at row 1, where we had good leg room. The other standard seats had very narrow leg room. We had to pay for food and drinks, and the menu was similar to Transavia flights pre-pandemic. Only card payments are accepted - no cash. Overall, the short flight was OK. The flight was not that full, and there was good social distance between passenger groups. A face mask without a valve or valve design is required for flights on Transavia

✅ Trip Verified | Luggage arrived three days late due to chaotic check-in at Amsterdam. My pregnant wife had to stand for 2.5 hours to check-in. In Porto we waited another two hours before a ground agent condescended to accept the report. We incurred costs replacing clothes and toiletries. I am insured to cover this but I have to claim on Transavia first which is impossible.