Transavia

Not Verified | We booked a flight from Faro to Stockholm with a stop-over in Amsterdam and paid extra for the carry-on trolley. When boarding we were told we could not bring the carry-on in the plane. I explained we have a stop-over and we didn't want to check-in our bags. The ground crew got quite aggressive and unprofessional and we were basically forced in handing over our carry-on trolleys. The labels were being handwritten which was adding to my concern. The ground crew told us 'Don't worry, your baggage will go to Stockholm". As expected, on arrival in Stockholm our baggage was lost and nobody could tell us where it is. Avoid Transavia at all cost if your baggage is precious to you.

Not Verified | Flight adjusted 2 weeks before departure and moved 2.5 days, then canceled because they have no planes. Isn't that your core business? What lousy service and poor communication. You will never see me again and I know countless people who feel that way. Do you want to go on vacation? Then don't book with Transavia!

✅ Trip Verified | Delayed, total chaos, no information provided. Waited for 3 hrs, but no information about compensation. No water and no food and we could not leave the gate. Flight operated by GetJet airlines. Airplane with technical problems. It is my third flight with Transavia and my last.

✅ Trip Verified |  Flight delayed for almost one hour, plane dirty. Flight full and flight attendants couldn’t care less, so a bad experience.

✅ Trip Verified | One of the worst airlines. To start with the boarding I never seen a mess like that. There are zones on boarding pass that a supposed to make the process more organized. Not everyone everywhere at the same time. The flight experience was horrible, children running everywhere during the flight the cabin crew is only here to try and sell food and duty basically.

✅ Trip Verified | The flight started off with a big disappointment, the KLM/Transavia online check-in mess. When booked through KLM it is not possible to check-in online, although Transavia is a subsidiary of KLM/Air France. In communication with both airlines generic responses are given and no help is offered. That meant an early start to the airport to queue for check-in. It might be a blast from the past to some travelers, but I find this plain silly. Having stated the corporate inability, it has to be mentioned that ground and flight staff were really nice. Food and drinks for purchase are average for low budget carrier. As always for Transavia, leg space is a serious issue - just way too cramped. So we were hoping for a KLM flight, but got a low budget leg instead- will pay closer attention in the future.

✅ Trip Verified | I had (and am still having) a terrible experience with Transavia. After following the instructions of a member of Transavia's own check-in staff and dropping my luggage off at the oversized drop-off, my bag did not make it to Salzburg and I am without my luggage 6 days later. It was found 4 days ago and I am currently only a two-hour drive from the airport, yet here I still sit without my bag. The number for the Salzburg baggage handling agent does not work - it just rings. When trying to call Transavia, the automatic service keeps saying it cannot recognise the number I select (even though I am clearly pressing the correct number). I have sent a number of emails and the responses I get are simply an attempt to placate instead of actually being helpful. I have requested an update and I have requested information about when my bag will be delivered, but they fail to answer this question, they simply deflect and say the bag is with their delivery agent, they do not provide any information beyond what I already know, and they do not appear interested in helping to resolve a problem they created.

✅ Trip Verified | My flight was cancelled on the day before departure from Copenhagen. I was given no other option than getting a voucher or a refund, since Transavia did not have any other flights within the next 3 days. Now I am left with the expense of a alternative ticket and Transavia, which refuses to cover anything - having at no time documented any of their claims. Transavia is an airline which cannot be trusted and I will never travel with them again. Advising anyone reading not to do so either.

Not Verified | I flew with Transavia last July - best flight I have taken for years. Perfect service and on time. Clean aircraft. OK food was basic - but what do you expect in eco for a shortish Eurohop? I also booked to go to Jordan - had to cancel because of my wife having an accident. Needed docs for insurance purposes, something which is usually a real pain. Transavia customer service has been amazing. I have received everything promptly which I needed. And by promptly I mean often that day or very soon after. I hoped to be writing a review of the Jordan flight - sadly I cannot do that yet. However, when my wife recovers, we will be flying with Transavia if we can.

✅ Trip Verified | First flight from Innsbruck and we are already 70 minutes delayed. This is followed by another surprise seat change from Transavia despite paying the highest fare to secure flexibility and choice of seats. We checked in our luggage and were not informed of any seat change. However, when we were boarding the plane, we were notified that we had been shifted from Row 8 to Row 24. I told the air stewardess that we had paid for Row 8 but changed at the last minute without consent or prior notification, fortunately she took rectifying action. This is the 2nd incident in 2 years and if Transavia cannot deliver what clients paid for, there should be a way for customers to be compensated.