Transavia

✅ Trip Verified | As a sky team platinum flyer, Transavia customer service was horrible. Could not check in online. At the airport they would not let me change my seat, recognize my status, allow me to upgrade. KLM and Air France would not intervene to assist telling me had to check in at airport and talk to agent. The flight was delayed waiting on passengers for an hour. The quality of service and food on board was low. We were packed like sardines in a can. I would not fly with them ever again.

Not Verified | By far, the worst airline I have ever had a displeasure of booking a flight with. They delayed my flight for over 24 hours, and by EU law are obliged to offer compensation to their customers. It has been about a year later, and I am still fighting with them about getting my compensation for this delayed flight.

✅ Trip Verified | Transavia. They are terrible and horrible. The least friendly and worst low cost airline I have ever experienced. I flew with them on multiple occasions and none was at least ok/stress free. Additionally the customer service is absolutely horrendous. I had to call them 3 times for an airport tax refund and more than 30 days later it still has not happened after they confirmed on each call it was all set and confirmed!? Their customers are just used to cash in but for anything else you "can go to hell". They also have cost me way more than booking with a regular airline with so much more discomfort and headaches. I dont usually review but after friends also had an woeful experience it might be useful to someone. Safe travels!

Not Verified | Paid for unaccompanied minor service...no service at all. Minor lost her flight! No one ever contacted the minor. They just didn't do anything. Minor got stranded at airport and had to pay for a new ticket. No refund either. Completely untrustworthy!

✅ Trip Verified | 1. The Gate was showing 20 min. before the flight 2. No news about boarding time 3. They didn't let us into the airplane, even tough it was still standing in front of us, we were 5 people with boarding passes and reserved seats 4. Instead of letting us in, they spent their time to taking our luggage from the plane 5. All of us, we had to go back to the terminal to get our luggage officially from the belt which took around 30 min to 1 hour. 6. After that, we all went to the service desk of Transavia and there they told us, they were not from Transavia and they cannot help us. 7. I have never had such bad service with non-helpful people. 8. Customer care is better to be named customer pain! 9. Don't think even about booking them, even if cheaper than others, in the end you pay more than triple the amount you spent.

✅ Trip Verified |  Our flight on June 18th, from Porto to Paris has been cancelled last minute (at boarding time). We have opened a claim the next day, and have received no answer from Transavia. We have send >15 reminder, through emails and what’s app, and received no answer, neither reimbursement for our flight. This is unacceptable, I will never fly Transavia again.

Not Verified | A disaster! Always delayed. I have never arrived on time with this company. You should buy the tickets on the consideration that you will arrive two hours later. With

Not Verified | Worst company ever, don't fly on it ever, and if you unfortunately have to - don't ever use suitcases only small bags that you can carry. Worst customer service ever, incompetence at its best, I don't advise it to anyone not even to my worst enemy. TRASH is too good to define this company/service.

✅ Trip Verified | We always get priority boarding in airports we have been, no matter what we book because we travel with a baby under 2 years old, but at Rotterdam airport they wouldn't let us do priority boarding and we were pushed away. Also no help on board with the baby either.

Not Verified | They are ok, but they do not impress with anything! They usually leave a little later than scheduled and they don't serve anything for free unlike KLM!