Tigerair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 174 reviews
6/10
3 star Skytrax Rating
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5/10

Tigerair customer review

(India)

I travelled Chennai-Singapore. Though the travel was comfortable on the 4 hr day flight the customer services are very poor. The basic need of water supply of even one bottle was not arranged by the Airways but available for sale just like a shop. They should charge and include the cost at the time of booking for which no customer will mind for making payment. But once we enter in to the flight our need to be taken care by the Airways. Simply by advertising that the Budget Airways the basic requirement should not be ignored. I have already complained but no response. That indicates the Tigerair is after business only and not for customer care. I hope they will give top priority for customers need also.
Seat TypeEconomy Class
Value For Money 12345
no
na

Tigerair customer review

(Switzerland)

Our flight from Singapore-Bangkok was overbooked. We had to stay in a hotel in Singapore and take the next flight one day later. They told us we could stay in a hotel and get the money back. We never got an answer to our refund requests. They overbooked all flights. Choose Air Asia we had never problems with them.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Tigerair customer review

(Singapore)

Singapore to Krabi and return. I arrived at the Budget Terminal at 915 am for the 1025 am flight. There were still a line of about 10 to 15 people waiting to be checked in at the two counters that were open. After a ten minute wait we were checked in. Despite not reserving a seat in advance we were allocated a complete row of six seats. The flight was about 85% full. We boarded about 15 minutes before flight time. It was drizzling and we were offered an umbrella for the short walk to the stairs to board the aircraft. On board the seats were leather-covered. There was a five minute delay in push back and we took off at 1045 am. Once air-borne the crew began buy on board service and well as duty free sale. Service was fuss free and it was a short 80 minute ride to our destination. We landed five minutes behind schedule and proceeded for our holiday. For the return flight we arrived at 1015 am at Krabi Airport for the 1135 am flight. There were queues at the two counters opened for check in. We waited about ten minutes before it was our turn. The flight was full but the agent managed to offer us 6 aisle seats that were not too far from one another. The aircraft arrived about fifteen minutes late from Singapore and that delayed our departure from Krabi as well. Service on board was similar to the inbound flight. Nothing much to expect nor complain about. Just a clean smooth journey back to Singapore. For regional trips in and from Asia Tiger does the job fine and provides affordable point to point service most of the time.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Tigerair customer review

(Australia)

Flight cancelled with no notice no email no text - next available flight in two days maybe - queue here for a refund that will take 3 to 6 weeks! - never again no matter how cheap it seems. Be warned!
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Tigerair customer review

(Singapore)

Singapore to Phuket a couple of times. I saw the comment : Everyone says you only fly Tiger once! I understand why. Surprisingly this flight was not late as every other flight I took with them. When booking online they keep adding charges for everything even paying with credit card so the saving is not worth the hassle of delayed flights and poor service.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Tigerair customer review

(Australia)

Our Tigerair flight from Singapore to Perth last night (booked prior online) was just as good as any other budget airline I have flown. True - you don't have any video screens to watch movies and short informative docos on places you will be landing at nor even the flight path and flight info as your travel to your destination but service friendly and attentive; a choice of 3 hot Asian meals and snacks and usual food / drink you can buy. A320 was clean with no problems. Maybe the Asia side of Tigerair is more passenger friendly and organised? but give them a go if you're travelling around Asia.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(India)

India to Singapore and back to India. There was nothing to complain about. I purchased the tickets when they had an offer where the return ticket was only 1 USD. 4 of us travelled and including the return ticket it came to around 58 USD including baggage cost for two 20 kgs and one 15 kg. The flight departed from Chennai late by 30 mins but we reached Singapore on time. Check their website frequently for any such frequent offers that they provide to get such a low cost ticket.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(Philippines)

Manila to Singapore very smooth and on time. Friendly and smiling cabin crew. The captain kept us updated of the weather situation en route to Singapore. With ticket less than $USD40 to Singapore I couldn't ask for more.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(Australia)

SIN-KUL. Basic service around 75% aircraft capacity. Despite the many complaints on this carrier yet to have any to have a bad experience myself.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(Hong Kong)

HKG-SIN good flight since got exit row seating. Plane new condition and clean. Brought carry- on bag without issue. No complains except for the really tacky uniforms the attendants have to wear.
Seat TypeEconomy Class
Value For Money 12345
yes