Tigerair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 170 reviews
6/10
3 star Skytrax Rating
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1/10

Tigerair customer review

(Australia)

Flown a number of times between Perth and Singapore. The website is not user friendly they entice you with low fares and pile on the surcharges for seats baggage credit card use etc. Aircraft's are not cleaned properly I found coffee stains on their tray tables and the magazines and emergency procedure manuals. Staff are dressed poorly in a cotton blouse and slacks. I recently tried calling up the customer care hotline and was answered by a person who couldn't speak English properly. There is a limit to how 'budget' an airline can get.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Tigerair customer review

(Singapore)

SIN-BKK-SIN KL-SIN. Checked in 3 hrs early and requested emergency exit seats which was met without pre- booking it. Flight from Bangkok to Singapore was 1 hr late but was usual for a budget airline.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(United Kingdom)

Singapore-Ho Chi Minh. I thought that the Singapore budget terminal was calm clean and organised. Check-in and queue took about 15 mins and was given exit row without asking. Boarding was by groups of rows and no problems with overhead bin space. Food and drinks offered and seemed much more expensive than other airlines. Cabin crew friendly flight on time nothing to complain about. Cheaper than others on this route.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Tigerair customer review

(Singapore)

I flew with them on the HKT-SIN route. Flight was delayed for 2hr 10mins and captain apologised. Cabin crew looked uninspired but because it was a short night flight everyone was sleeping. For the price I paid I would definitely fly TR again. I just wished they flew out from Changi Terminal 1 instead of the Budget Terminal.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(Hong Kong)

First time using Tiger and was extremely satisfied. Both HKG-SIN and return were on time smooth boarding. Cabin staff seemed friendly enough and food and drink prices though more expensive than AirAsia are still not too badly priced and a reasonable selection. Seats were about as expected for a budget airline fairly comfortable. And for just HK$1200 round trip it was a bargain and about 1/4 the price of Cathay Pacific! Would definitely use again.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Tigerair customer review

(Singapore)

Very unreliable especially when you are travelling with your infant. They cancelled the flight and notified only upon reaching the airport at the check-in counter which is just 2 hrs before the departure time. They had made alternative arrangements but did not notify me that would involve transit from Singapore-Colombo and 2hrs wait and then to change flight to Chennai. The most shocking part of this travel was this unreliable airline didn't book tickets for my 11 month infant from Colombo-Chennai. The journey which was supposed to be 4 hrs + 3 hrs at both the airports now turned out to be 12hrs. Personnel at Tigerair did not consider how an infant withstand such a long time without proper sleep. Highly disappointed with Tigerair response and arrangement.
Cabin FlownEconomy Class
Value For Money 12345
no
5/10

Tigerair customer review

(India)

I travelled Chennai-Singapore. Though the travel was comfortable on the 4 hr day flight the customer services are very poor. The basic need of water supply of even one bottle was not arranged by the Airways but available for sale just like a shop. They should charge and include the cost at the time of booking for which no customer will mind for making payment. But once we enter in to the flight our need to be taken care by the Airways. Simply by advertising that the Budget Airways the basic requirement should not be ignored. I have already complained but no response. That indicates the Tigerair is after business only and not for customer care. I hope they will give top priority for customers need also.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Tigerair customer review

(Switzerland)

Our flight from Singapore-Bangkok was overbooked. We had to stay in a hotel in Singapore and take the next flight one day later. They told us we could stay in a hotel and get the money back. We never got an answer to our refund requests. They overbooked all flights. Choose Air Asia we had never problems with them.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Tigerair customer review

(Singapore)

Singapore to Krabi and return. I arrived at the Budget Terminal at 915 am for the 1025 am flight. There were still a line of about 10 to 15 people waiting to be checked in at the two counters that were open. After a ten minute wait we were checked in. Despite not reserving a seat in advance we were allocated a complete row of six seats. The flight was about 85% full. We boarded about 15 minutes before flight time. It was drizzling and we were offered an umbrella for the short walk to the stairs to board the aircraft. On board the seats were leather-covered. There was a five minute delay in push back and we took off at 1045 am. Once air-borne the crew began buy on board service and well as duty free sale. Service was fuss free and it was a short 80 minute ride to our destination. We landed five minutes behind schedule and proceeded for our holiday. For the return flight we arrived at 1015 am at Krabi Airport for the 1135 am flight. There were queues at the two counters opened for check in. We waited about ten minutes before it was our turn. The flight was full but the agent managed to offer us 6 aisle seats that were not too far from one another. The aircraft arrived about fifteen minutes late from Singapore and that delayed our departure from Krabi as well. Service on board was similar to the inbound flight. Nothing much to expect nor complain about. Just a clean smooth journey back to Singapore. For regional trips in and from Asia Tiger does the job fine and provides affordable point to point service most of the time.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Tigerair customer review

(Australia)

Flight cancelled with no notice no email no text - next available flight in two days maybe - queue here for a refund that will take 3 to 6 weeks! - never again no matter how cheap it seems. Be warned!
Cabin FlownEconomy Class
Value For Money 12345
no