Tigerair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 174 reviews
6/10
3 star Skytrax Rating
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7/10

Tigerair customer review

(Singapore)

SIN-DVO. Flight to Davao departed 30mins late. Immigration cards were distributed in the airport and it was quite chaotic. The baggage collection was messy as the airport's conveyor belt was too short for all the luggage and some had to be manually carried out by airport staff. Seat was okay for an almost 4hour flight. The return trip was fantastic. Left on time and arrived in Singapore 30mins before scheduled. Very friendly FA's. They use the tube to/from the aircraft at Davao instead of the stairs. Really low fare and no need for a stop over at other airports. Will fly with Tiger again.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Tigerair customer review

(United Kingdom)

SIN-HKT-SIN. Given other reviews we were pleasantly surprised by our first experience on these short flights. Even with baggage and booking fees return trip came to less than GBP90 per person. PDF itinerary was never received by email but it wasn't asked for at check-in. Check-in queue at Changi budget terminal was short and efficient. Flight on time. For return journey no check-in queue at Phuket and we were allocated exit row seats without requesting them. Flight departed on time even though many other flights (including Silk Air to Singapore) were delayed by an hour or two that evening. Plenty of leg room in exit rows but seats don't recline and have no lower-back support. Take a cushion for longer flights! Modern clean cabins on both legs. Would definitely fly Tiger again short-haul.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Tigerair customer review

(Canada)

SGN-SIN and SIN-SGN. Flight to Singapore was 1 hr late. The seat back pockets were filled with rubbish and the floors of the aircraft were filthy. Flight attendants were nice for most part but it seemed like their only responsibility were to sell drinks/food and duty free items. The budget terminal in Singapore seemed "too low cost" since seats weren't provided at the gate. Other than that the flights were good for their value.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Tigerair customer review

(Singapore)

Booked a flight from HK to Singapore due to fly and was told at the counter flight was cancelled. There was no notice thru email or phone left to fend for own self at the airport told to return the next day if I still want to try catch a flight back. No guarantees no apologies and staff was just too eager to ignore. Hotline does not work emails do not too. Once back in Singapore I realise they made double deductions of the same amount on my credit card. Till now no replies no refunds from them.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Tigerair customer review

(Australia)

Flown a number of times between Perth and Singapore. The website is not user friendly they entice you with low fares and pile on the surcharges for seats baggage credit card use etc. Aircraft's are not cleaned properly I found coffee stains on their tray tables and the magazines and emergency procedure manuals. Staff are dressed poorly in a cotton blouse and slacks. I recently tried calling up the customer care hotline and was answered by a person who couldn't speak English properly. There is a limit to how 'budget' an airline can get.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Tigerair customer review

(Singapore)

SIN-BKK-SIN KL-SIN. Checked in 3 hrs early and requested emergency exit seats which was met without pre- booking it. Flight from Bangkok to Singapore was 1 hr late but was usual for a budget airline.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(United Kingdom)

Singapore-Ho Chi Minh. I thought that the Singapore budget terminal was calm clean and organised. Check-in and queue took about 15 mins and was given exit row without asking. Boarding was by groups of rows and no problems with overhead bin space. Food and drinks offered and seemed much more expensive than other airlines. Cabin crew friendly flight on time nothing to complain about. Cheaper than others on this route.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Tigerair customer review

(Singapore)

I flew with them on the HKT-SIN route. Flight was delayed for 2hr 10mins and captain apologised. Cabin crew looked uninspired but because it was a short night flight everyone was sleeping. For the price I paid I would definitely fly TR again. I just wished they flew out from Changi Terminal 1 instead of the Budget Terminal.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(Hong Kong)

First time using Tiger and was extremely satisfied. Both HKG-SIN and return were on time smooth boarding. Cabin staff seemed friendly enough and food and drink prices though more expensive than AirAsia are still not too badly priced and a reasonable selection. Seats were about as expected for a budget airline fairly comfortable. And for just HK$1200 round trip it was a bargain and about 1/4 the price of Cathay Pacific! Would definitely use again.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Tigerair customer review

(Singapore)

Very unreliable especially when you are travelling with your infant. They cancelled the flight and notified only upon reaching the airport at the check-in counter which is just 2 hrs before the departure time. They had made alternative arrangements but did not notify me that would involve transit from Singapore-Colombo and 2hrs wait and then to change flight to Chennai. The most shocking part of this travel was this unreliable airline didn't book tickets for my 11 month infant from Colombo-Chennai. The journey which was supposed to be 4 hrs + 3 hrs at both the airports now turned out to be 12hrs. Personnel at Tigerair did not consider how an infant withstand such a long time without proper sleep. Highly disappointed with Tigerair response and arrangement.
Seat TypeEconomy Class
Value For Money 12345
no