Tigerair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 170 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Tigerair customer review

(Hong Kong)

Original flight at 11am from Hong Kong to Singapore however flight delayed to 1pm. The flight was suddenly diverted to Ho Chi Minh in the middle of the flight and we got trapped there for nearly 7/8 hours. No staff or any crews were there to assist us! Finally we board the same flight at midnight and arrive Singapore at 3am. We tried to contact Tiger for some explanation and refund yet still no reply from the company.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Tigerair customer review

(Singapore)

SIN to KUL return. Boarded on time with no delay landing earlier than estimated. Onboard service is good with reasonable price for items/food sell.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Tigerair customer review

(Philippines)

Travelled from Clark Pampanga to Bangkok. Flight left and arrived on time. Major downside - passengers were made to walk from the terminal gate to the plane. On my return flight however a shuttle was provided for passengers. Also not enough legroom. Overall the price is worth the service though.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Tigerair customer review

(Australia)

Brilliant with no frills. Prices were final - no surprises. Left on time and landed a touch early. Obviously you pay for onboard snacks but I thought prices were reasonable. Service was efficient and does the job which is all you expect at this price. I think they have turned a corner and would definitely fly them again.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Tigerair customer review

(Singapore)

SIN-DVO return. Outbound flight had a slight delay of a few minutes. Inbound flight on time. FA's were attentive and overall experience was ok. I will fly this airline again especially if promo fares are available.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Tigerair customer review

(Poland)

Return flight SIN-KBV. Relatively attractive price only small delays on both flights kind and helpful staff. Generally very good experience. Prices of food and beverages onboard could be lower.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Tigerair customer review

(Singapore)

SIN-DVO. Flight to Davao departed 30mins late. Immigration cards were distributed in the airport and it was quite chaotic. The baggage collection was messy as the airport's conveyor belt was too short for all the luggage and some had to be manually carried out by airport staff. Seat was okay for an almost 4hour flight. The return trip was fantastic. Left on time and arrived in Singapore 30mins before scheduled. Very friendly FA's. They use the tube to/from the aircraft at Davao instead of the stairs. Really low fare and no need for a stop over at other airports. Will fly with Tiger again.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Tigerair customer review

(United Kingdom)

SIN-HKT-SIN. Given other reviews we were pleasantly surprised by our first experience on these short flights. Even with baggage and booking fees return trip came to less than GBP90 per person. PDF itinerary was never received by email but it wasn't asked for at check-in. Check-in queue at Changi budget terminal was short and efficient. Flight on time. For return journey no check-in queue at Phuket and we were allocated exit row seats without requesting them. Flight departed on time even though many other flights (including Silk Air to Singapore) were delayed by an hour or two that evening. Plenty of leg room in exit rows but seats don't recline and have no lower-back support. Take a cushion for longer flights! Modern clean cabins on both legs. Would definitely fly Tiger again short-haul.
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

Tigerair customer review

(Canada)

SGN-SIN and SIN-SGN. Flight to Singapore was 1 hr late. The seat back pockets were filled with rubbish and the floors of the aircraft were filthy. Flight attendants were nice for most part but it seemed like their only responsibility were to sell drinks/food and duty free items. The budget terminal in Singapore seemed "too low cost" since seats weren't provided at the gate. Other than that the flights were good for their value.
Cabin FlownEconomy Class
Value For Money 12345
yes
1/10

Tigerair customer review

(Singapore)

Booked a flight from HK to Singapore due to fly and was told at the counter flight was cancelled. There was no notice thru email or phone left to fend for own self at the airport told to return the next day if I still want to try catch a flight back. No guarantees no apologies and staff was just too eager to ignore. Hotline does not work emails do not too. Once back in Singapore I realise they made double deductions of the same amount on my credit card. Till now no replies no refunds from them.
Cabin FlownEconomy Class
Value For Money 12345
no