Tigerair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 183 reviews
6/10
3 star Skytrax Rating
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10/10

Tigerair customer review

(Singapore)

I have to say that for a LCC I love Tiger. You pay very little for your ticket thus you cannot expect a premium product. My BKK-SIN flight left on time was predictable a new plane and got me home content. Given what I paid it matched my expectation. I got great service by check-in staff. Staff were accommodating and charged me less than they should have. The only thing they could do is introduce web-check-in for this flight. Not sure why some Tiger routes have it and some don't.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Tigerair customer review

(Australia)

Recently booked a flight with Tiger as it was the cheapest option at the time. When there was an issue with the booking confirmation dealing with the Tiger customer service team was the most painful thing I have had to endure. The airline itself may not be so bad but dealing with a minor issue that may happen is not worth the money you may save. I ended up having to re-book a complete different return trip with a different company and just forfeit the money I had spent on the trip with Tiger initially.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Tigerair customer review

(Singapore)

Recent flight SIN-HKG-SIN was pleasant and met its objectives of being safe and reliable. My only comment is their seats are relatively cramped. But considering that this is a budget airline and the ticket price the comfort criteria has to take a backseat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Tigerair customer review

(India)

Traveled from Singapore to Bangalore on 19th April. Flight delayed 45 mins. I am 5ft 5 inches tall and found the leg space to be very cramped. I bet it will be a nightmare for anyone taller than me! Considering the amount of money I am saving I will give a thumbs-up for this airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

Tigerair customer review

(Australia)

We flew into Singapore on our way to Krabi in Thailand and the connecting flight was with Tiger the following day. I have to say I was a bit apprehensive but there was nothing to be concerned about in Singapore. We arrived early the next day and were allowed to check in at the Tiger Early Check In counter - absolutely no issues here nor any additional costs. The bonus was when the check in lady gave us invitations to visit the SAT business class lounge on the top floor. We didn't ask and she didn't say anything about it. My wife saw the invitation when checking her documents. This was an unexpected surprise and was very much appreciated. The boarding was seamless and although the flight only had one class and held many passengers it was cheap and clean. Aircrew were very professional and did a great job on a 90 minute flight. I am intrigued by all the negative comments about Tiger and it is clear many low cost passengers expect silver service from budget airlines. They should understand that they would never have travel opportunities without these LC Airlines and learn to appreciate them more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Tigerair customer review

(United Kingdom)

Tiger left me stranded in Philippines. Booked Bangkok to Clark Manila on return to Clark told there was something wrong with my booking and that there was no record of me on there computer and that it was a website malfunction. Refused to let me fly and made me pay for another flight the next day at 3 times the price I had paid although it was there fault. Not interested in my protests just left me stuck in the airport. Since then tried to get money back from Tiger but all emails and phone calls ignored. Avoid this airline customer service is non existent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Tigerair customer review

(Canada)

A 1 hour morning flight to Singapore was almost 8 hours late! Things happen and everyone wants safety to be the first concern but tell your customers what is happening and what your course of action is to satisfy customers. Many passengers missed connections for which they had to pay out of pocket for new tickets. Tiger waited 4.5 hours before ordering a second plane to fly in and take us to Singapore. Then we had to wait for the plane to arrive and refuel etc. There were no company representatives rearranging flights for people no representatives offering a free lunch voucher at the airport or even offering water to people. There seem to be no protocols they follow with these situations. Free drinks were not offered once on the plane. Most passengers paid for a least 2 meals at the airport with no compensation from the airline. People are sympathetic if you acknowledge the situation. The seats are tiny as well. My legs were solidly planted in the back of the seat in front of me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Tigerair customer review

(Singapore)

I recently flew SIN-KCH return with Tiger. I was very impressed with the efficiency and quality of this budget airline. Flight was on time the plane was immaculately clean and the seat pitch was manageable for a short-haul flight. Friendly and professional cabin crew was a pleasant surprise. I will be happy to fly with Tiger again in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Tigerair customer review

(Thailand)

Flight from Bangkok to Singapore on 4 Jan 2013 was supposed to depart at 09.00. Boarded A320 as normal but it did not take off. Captain announced there was a technical problem of an unknown nature. Sat onboard until 10.00 when the captain told us to return to the departure gate where we were told to wait. Then told to move to another gate to wait. Waited until after 13.00 when they announced the flight was cancelled. During this time fellow passengers were trying to get on alternative flights. There were only a couple of staff to handle hundreds of passengers. We decided to get a refund and ask to retrieve our luggage from the grounded plane. Luggage finally delivered after 15.00. A whole day was wasted by this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Tigerair customer review

(New Zealand)

SGN-SIN as TR2323. Check-in and boarding was smooth although Saigon airport isn't a particularly good one. My family and I were on an exit row seat so had plenty of legroom which was extremely good for me as I am nearly 6ft3. Service was limited although that is a Low cost carrier's model. Slightly overpriced items from the menu which were far more expensive than AirAsia. Although departed Saigon nearly 20 mins late my flight somehow arrived two minutes early plus we arrived at terminal two which was a nice terminal Changi as always extremely efficient. At $50 a pot it was outstanding value and would definitely recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes