Tigerair

KUL-SIN-KUL. A nice budget airline compared to other airlines. The queues were quick and easy during check in and staff also friendly. Prices were also reasonable.

Flew from Kalibo to Manila yesterday. The woman behind me never switched off her phone for the whole flight and the woman in front of me was happily watching her iPad to relieve the boredom of take off. Staff couldn't have cared less after I pointed it out to them. The woman watching the iPad during take off had it sitting on her tray table. Safety regulations are made for a reason I assume and not a choice for the passenger to choose to follow.

SIN-TPE return. As this is a budget airline I was not expecting any superb service as you get what you pay for. However I would not fly again on Tiger Air for a flight more than 2 hours as the SIN-TPE route which takes 4.5 hours was very uncomfortable with the very crammed legroom. I needed assistance from the cabin crew and when I walked to the front of the plane found the crew to be sleeping. Overall it's one of the cheapest airlines to fly and by not expecting service standards to be like the standards of the normal full-fare airlines you will get along fine.

Bangkok - Clark round trip. Due to their dreadful on time record over the past 12 months it seems like Tiger have had enough of SE Air operating this service and it's now a Tigerair operated route. Bang on time departures and early arrivals on both flights (something the SE Air never managed). The aircraft is the same but the Cabin Crew are in Tiger uniforms. Hopefully the reliability (and the low prices) will be maintained.

17 Aug 13 Flight TR2639 from Chennai to Singapore and flight TR2204 from Singapore to Bandung. Both flights left on time. First flight arrived 25 min before time and the second arrived 5 min before time. Check in at Chennai was slow probably because I arrived 150 min before departure. Only two counters were open. The third counter opened after 20 minutes. In all it took 40 min to check in. For both flights I had booked seats on the first row at some cost but it seemed to be worth the money. There was no one else in the first row on both flights although the flights were quite full. Crew was very friendly on both flights. Tiger now transfer baggage between many connecting flights at SIN (for a USD 13 transfer fee) and this does away with the hassle of passing through immigration retrieving baggage and checking in again.

We found Tiger to be a great airline when traveling from Singapore to Hanoi. The check-in was great with early check-in available at Singapore airport We had purchased Board-Me-First which is a definite advantage and we found the in-flight staff to be lovely. We would fly Tiger again.

Route DPS-SIN RI834. Flight was late and it seemed that crew did not care - boarding and after boarding was slow and inefficient. First 1 hour late boarding added 45 minutes to the delay. To my surprise its not permitted to consume beverage or food that is not purchased on the plane. Check-in granted a connect in Singapore to our next flight but it turned out not to be the case on arrival.

Arrived in Singapore with 2 hours to get on my Tiger Air flight to Hong Kong. Got my boarding pass with my checked bag fine and carry on bag fine. Just about to go through the Departure and was followed by a Tiger Air employee who said that my partner and I needed to also weigh our 2 other personal items we were planning to take on board along with our carry on. The extra purse and wrapped paintings were 13 kg total and our extra cost would be $390.00 ($30 per kg). We decided to remove some items and we did that as soon as we found out. We just did that and were told that the flight was now closed and that we would have made it if we had just paid the extra weight charge of $390. Had to purchase new air tickets for a flight the next day.

BKK-CRK-BKK Tiger Flight operated by SE Air. On check-in I was told the flight was on time. An hour later it had slipped 4 hours and a couple of hours later was further delayed. It eventually turned up 10 hours late for a 3.5 hour flight to Clark. No apology explanation or acknowledgement of the delay was made by any crew member. A week later on return to BKK they cancelled their Monday flight a few days before travel and offered a refund or a Tuesday flight. Dreadful service.

SIN-CGK. Typical LCC. Didn't really weigh my luggage. Plane seemed new and clean staff friendly prices on board ok.