✅ Verified Review
| I booked my flight to Taiwan since September last year to go to Taiwan in February this year. Not long before my flight, they just sent me an email, automatically changed my flight schedule to the next day (more than 24 hours from the original schedule). I was very furious, why would I book this exact date, at this time in this first place if I want to travel 24 hours later? Never mind, I called to change back to my original flight but the answer was no, they cannot. Ok, then I agreed to change my flight and I would like to refund my ticket. That should be easy right? No, it is not. The call to refund happened in January 2016, now we are almost in May 2016, 4 months later and I still haven't got my money yet. The slow in process is one bad thing, the poor call center is another. I waste my time and my money to call them back and forth, all I hear was "your money has been refund, please check your card". Of cause I checked and there is nothing coming in from Tiger whatsoever! I try to contact customer service, email. phone call, chat etc. I just want my money back.