Tigerair Australia

I travelled from Perth to Melbourne on TT183 on Tuesday March 19. My companion is less than 100% fit and for the first time was offered assistance. When we had collected luggage in Melbourne (after being taken to carousel in a buggy) I enquired as to where to wait for private pick up. A staff member from that flight pointed out the waiting area and carried my companions luggage across the road. All these extra courtesies were greatly appreciated.

Melbourne to Hobart. Fast check in flight left on time the only bad thing the departure lounge in Melbourne. For the price I paid who cares.

I flew on Tiger from Gold Coast to Sydney and they were quite acceptable. The seats had more leg space than their competitors and they were well organised. For a low cost carrier they do exactly what they set out to do and the ground staff in Gold Coast were much better organised than their competitors.

Flew Sydney down to Melbourne for a day trip on 16th of February. Arrived early at 5.15am for a 6.50am departure. We were the only ones in the queue and there were 4 desks open. Given emergency exit row in Row 13. Left from the "new" Gate 41B which is down an escalator and on a bus. There was an early boarding call for those in the Emergency exit rows. Boarded the bus and then was told to sit at the back of the bus? Being an emergency exit row the legroom was fantastic! Seat was comfortable even in the middle seat. The crew did a good job and the Cabin manager had a good sense of humour! Flight was uneventful and most passengers slept. Coming home we arrived about 10 mins after check in opened and joined the short queue. Given standard seats in row 8. Not much in the Tiger Terminal so thankfully the flight was on time! Boarding was smooth this time around. The crew did a good job and not too in your face. Even though the seat pitch looked tight it wasn't too bad. Food and drinks not cheap but not that badly priced either. Tiger does need a more comprehensive menu. Left on time and again arrived 15 mins early! If you follow their rules you'll have no problems.

SYD-MEL return. I was very happy with this service. Check in efficient friendly staff clean plane with both flights on time for $55 tickets this is great value. It seems many complaints come from not following the rules? Just turn up to the airport on time with a printout of your reservation and with only your paid luggage allowance. Simple!

SYD-OOL and return OOL-SYD. Check in for Sydney was fast even though the line was quite large. Check in staff did a good job moving line. Aircraft departed gate early and arrived into OOL early. Had a beer on board and snack was $8 which I thought was decent. Hostesses were good and return leg had us back in Sydney 10mins early. All round for the price no complaints just read the rules and you will have no problems!

Booked a flight from Coffs Harbour to Sydney with another flight later from Sydney to Melbourne. Have just been told that they will need to reschedule my 1st flight meaning I will miss the connecting flight. On phoning customer services to get help they have just informed me that I can change my connecting flight but they will charge me an extra $419 for the privilege! Or if I wish to cancel I would be unable to get a full refund to go elsewhere. I think it is very unlikely I will ever use them again. It was initially a good deal but I feel ripped off now!

Flew Flight TT 565 SYD-MEL and TT 558 MEL-SYD. Both flights smooth. Ground staff great directing lines making sure no one missed check-in. Cabin crew were very capable and did a great job. A flight attendant even made sure the SkyBus didn't leave with passengers still walking to the stop. Overall for a 1 hour domestic flight Tiger was very good and very friendly. They knew what was going on. I would fly again. Plus prices are cheap.

ADL-MEL return. Arrived quite early at Adelaide airport. Check-in was quick staff were professional. Seat was decent good enough for this short sector. Cabin crew were great very helpful with storing the luggage. Tiger arrival terminal in Melbourne however was bad and looked like a warehouse. On the return flight the check-in line was long but moved pretty quickly. Check-in staff were friendly and put us in an emergency exit row. Our flight was late by 10 minutes. Once again the cabin crew were helpful. Overall I don't mind taking them again if they're cheaper than Virgin or Jetstar.

Arrived at Adelaide airport 1hr 5mins before our flight back to Melbourne yesterday by the time we arrived at check in they had closed up shop and there were no Tiger staff around to explain why check in had closed early. We went to boarding gate but they were very unhelpful Jetstar staff were very understanding and they managed to get us on a flight 4 hrs later. Not impressed with Tiger but serves me right for trying to get 'cheap' flights - never again.