Tigerair Australia

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 506 reviews
3/10
No Skytrax Rating
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1/10

"late by 5 minutes for check in"

(Australia)

Trip Verified | Brisbane to Melbourne. I will never use this airline again, horrible rules of checkin. I was late by 5 minutes for check in time and I had to pay 180$ for next flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrisbane to Melbourne
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I asked for a refund"

(Australia)

Not Verified | Melbourne to Sydney. I chose extra leg room for my flight and based on the seating map. The map showed a big gap in front of row 14 as this is misleading to customers. But real life that’s not the case it’s misleading. Why would we move to the a different seating if there aren’t any extra space. I asked for a refund but the customer service declined.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend this airline"

(Australia)

Trip Verified | I wish I could give this airline a zero star, cutting long story short the my flight was delayed for 8 hours than canceled. The airline representative told us to book your own hotel and we'll cover up to $120 for accommodation. I did pay for my accommodation but after several emails with no reply they denied any refund. Would never recommend this airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Sydney
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
no
1/10

"I was too late to check in"

(Australia)

Not Verified | Sydney to Brisbane. Tried to online check in before hand but the system wasn't working, got there 50mins before flight, then got to the kiosk at the airport where that equipment wasn't working, then had to line up as nothing was working, then told at the counter that I was too late to check in. 5-10 people were turned away for the same reason.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Brisbane
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
no
1/10

"no compensation, no apology"

(Australia)

Trip Verified | Melbourne to Gold Coast. Tigerair is a company i will never fly with again. On the way to the gold coast, the plane was delayed 1 hour, they had everyone sitting in the plane on a 40 degree day due to mechanical issues of some sort? I was frustrated but i get it, planes get delayed all the time. On the way back from gold coast to Melbourne however, our plane got delayed for 4 hours. 4 hour delay and no compensation, no apology. On their website it clearly states in their T'c & C's that if their plane is delayed for 4 hours or more and is their fault then Customers get compensation. Tigerair's reason for the 4 hour delay was that there is 'mechanical issues'. Called up customer support numerous times asking for a refund but all they could say is "you still boarded the flight". I was pushed around and told to email their support team, they were no help whatsoever. So frustrating, so rude and so unprofessional.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Gold Coast
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no apology, no compensation, no assistance"

(Australia)

Trip Verified | Will never use again. Weather delays interrupted all flights on Wed 15 Jan. My daughter (17) was traveling alone. 8 hours of poor communication on the ground, conflicting information on boards/website/helpline. Other flights were delayed by 2-3 hours, not 8 hours! They refused to have a staff member reassure my unaccompanied minor daughter after 6 hours of delay. She was given one $5 food voucher - not the $5 voucher every 3 hours promised by the helpline. Upon final arrival in Hobart the suitcase was drenched through. Clothing took more than 24 hours to dry. Response from Tigerair - no apology, no compensation, no assistance for an unaccompanied minor is a stressful situation. Only one $5 food voucher in 8 hours. That doesn’t even buy 2 sushi rolls at the airport. Will not fly with Tigerair again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Hobart
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"long delays should be expected"

(Australia)

Trip Verified | Never again on Tigerair. Our flight from Sydney to Gold Coast was delayed for 7 hours from 12:00 pm to 6:25 pm which took off at 7:05 pm. All they could do is offering us a refund on a condition that we fly with another airline which was impossible to find. When I complained they never apologized but instead they said: “this is a budget airline” which means that long delays should be expected. It was more disappointing that they offered us $15 vouchers per person for lunch and diner. And they had the guts to sell drinks on board instead of giving complimentary drinks due to the 7 hours delay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Gold Coast
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"arrived 8 hrs 3 mins late

(Australia)

Trip Verified | Hobart to Melbourne. We arrive at afternoon 1:30pm to check in. Only one hour trip and we arrived 8 hrs 3 mins late. The airplane delay till middle night time 12. When we went to asked staff reason, they said that Tigerair Australia is budget airline. So what? Budget doesn't mean terrible and unavailable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHobart to Melbourne
Date FlownJanuary 2020
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again on Tigerair"

(Australia)

Trip Verified | Never again on Tigerair. Our flight from Sydney to Gold Coast was delayed for 7 hours from 12:00pm to 6:25pm which took off at 7:05pm. All they could do is offering us a refund on a condition that we fly with another airline which was impossible to find. When I complained they never apologized but instead they said “this is a budget airline” which means that long delays should be expected. It was more disappointing that they offered us $15 vouchers per person for lunch and diner. And they had the guts to sell drinks on board instead of giving complimentary drinks due to the 7 hours delay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Gold Coast
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible customer service"

(Australia)

Trip Verified | Melbourne to Sydney. Horrible customer service. I understand you get what you pay for however based on how horridly unhelpful the supervisor was today (3:30pm on 11th January), I will never fly Tiger again. I understand the person I dealt with is possibly not working in what the would call their ideal job but I personally felt they took that out on me. No matter how cheap your flights are this isn’t good enough. Life sucks but people like this (and the workplace environments that enable them) make it worse.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no