Tigerair Australia

My husband was meant to fly down to Melbourne to join me today for a 'cheap' weekend away. After taking half a day off work to travel to Sydney for the flight he was told upon arrival that the flight was cancelled and there was not another flight available until the following morning. The staff said they sent a text and email on the day of departure advising of the cancellation - neither of which was received! A cheap weekend has now become a lonely weekend as we could not afford the extra $200 that a last minute flight with another airline would have cost. The staff were not at all apologetic. A sorry would have helped a bit but the attitude was tough luck - you chose Tiger. I will never fly Tiger again.

HBA-MEL. On arrival at the airport there was no queue at check in. Offered emergency exit row which was gratefully appreciated. Advised at check in that it was expected to be a 15 minute delay which turned out to be 6 minutes in the end (Jetstar on the other hand was running about 90 min late per flight that night). Service on board was great staff were friendly. Comfy seats and a great new menu.

I took family to Cairns from Sydney It was the first time I have flown Tiger. I paid extra to choose a particular seat so I could get extra legroom on the 3 hour flight. I booked 2 seats each way and paid an extra $100 for the privilege. Out of Sydney I did not check my seat until I got into the plane. Of course we were not given the seats we had paid for. I raised this with the cabin staff and was told that they could do nothing about it. After a lovely holiday I checked in for the return flight and raised the issue of the seats. I was told that I could not have the seats because I was flying with a 14 year old who was seated behind me. Tiger knew the ages of the family yet took the $$$$. Of course they say the seat booking fee is non refundable I feel ripped off - Never again will I fly Tiger.

Very poor service Tiger. Queued for 20 minutes in Melbourne to be told my flight to Adelaide was cancelled and I was being transferred to a Virgin flight an hour later. No email no SMS but Tiger had both details. Queued for 20 minutes at Virgin - no need to wait for Tiger to send the details through. Come back at 9am to Service Desk. Went to Service Desk at 9am 30 minutes later again finally get a boarding pass. Contacts in Adelaide very put out by the change of timing. Returning next day. All looked good. Until just before boarding was due 50-60 minute delay announced only partially due to the bad weather that came in.

Cheap airfares. Great customer service. Flew from Brisbane to Sydney kiosk at Brisbane airport was great quick and easy - flight was on time to Sydney flew back from Sydney no kiosk so had to wait in line which was a bit of a wait. Flight was like Jetstar and Virgin Australia other than smaller seats but I saved $500 on my 1 day trip to Sydney flying with Tiger as the other airlines were at ridiculous prices. Definitely would fly again with them Staff were great. We arrived at airport 1.5hrs before flight so we would not have any problems. No problems at all.

Read a lot of bad reviews about Tiger and was hesitant to give them a try. However with a deal I could not refuse my fiancé and I flew from Gold Coast to Sydney. On arrival at the airport we were upgraded to Emergency row seats for free. The aircraft left the gate on time and arrived in Sydney 5 minutes early. Flight attendants were very pleasant. Would fly again.

Two Tiger flights. Sydney to Mackay and Mackay to Melbourne. Inflight staff on both flights were extremely happy and friendly making both flights very enjoyable. One flight arrived early the second flight was late but pilot and staff were very apologetic But all went well. A good safe flight.

Return flight Melbourne to Cairns as family of 4 travelling with 2 kids under 2. Bags slightly overweight at check in lady told us we had to re-pack and then do the full line up again (about 45 min). We protested (just wanted to take things out right there and then instead of lining up again with 2 babies) and whilst she was gone to look for her manager took a couple of items out into hand luggage so weight was fine. She seemed surprised at us able to do it quickly and processed us. She just followed process but it wasn't very customer orientated nor efficient as we ended up waiting for her return as did everyone else in the line up. Return flight was fully booked with the exception of 1 seat which the check-in manager strategically placed between my husband and myself so we got 3 seats for the 4 of us which made all the difference (to us as we'll as the poor person who would have been sat next to us). Staff very friendly very reasonable fares pretty much on time both ways. Baggage claim on arrival in Melbourne tough as no staff around and 2 adults + 2 babies + suitcases + hand luggage + buggy and carseat difficult to get through gates without help. Had to ask other passengers for assistance. All in all great value for money!

Flew Tiger to Melbourne arrived only a little late and then endured the most horrendous 25 minutes waiting for luggage to be unloaded. Trapped in a wire enclosed area with a one way revolving gate - any passenger who left couldn't get back in. Couldn't leave without luggage no staff at all present just a lot of shocked looking people. Never again.

First time flying on Tiger and we flew from the Sunshine coast to Melbourne return I was impressed with the contact and confirmation via email price $59.00 each way (booked 4 months earlier). Service attendants friendly nature cleanliness of the planes and departure time (only 10 minutes late both ways ). The seating is fine we were lucky to be seated in the emergency exit for the first flight snack variety and price as per normal low cost airlines I would recommend Tiger and with the option of flying from either Brisbane or the Sunshine Coast have a great advantage of finding a cheap fare to Melbourne.