Tigerair Australia

Sunshine Coast-Melbourne return. Flights down and back left on time. The flight to Melbourne was over the lunch period and they had no meals or sandwiches left. We had anticipated being able to have lunch on board so didn't eat prior. Needless to say we arrived in Melbourne rather hungry. The flight back was great as we were upgraded to exit row seats free of charge. Overall you get what you pay for. Tigerair met my expectations and I would certainly fly with them again.

Never again! Our flight from the Gold Coast to Melbourne was cancelled last weekend with 2 hours notice. We received notification via an sms. We phoned the airline who did not at the time offer us an alternate flight so we booked another flight that day with Jetstar. When we arrived at the airport we asked for an explanation at the Tigerair counter. We were told we could fly later that day from Brisbane or the next day from the Gold Coast but this had not been offered to us earlier and we had made alternate arrangements and paid premium prices for tickets. There seems to be a complete lack of regard for peoples circumstances and inconvenience resulting from cancelled flights. We will never again fly with them.

Sydney-Cairns return 24-28/06. We found the seats a bit cramped up to Cairns so elected to go for extra legroom for the return leg. I tried to change these online but was unable to do so. The following day we popped into the airport to go to the ticket office but found that there wasn't one. so I approached the check-in manager and explained the problem. Not only did we get the seats we wanted but the upgrade was free by way of an apology. This was most impressive customer service! Outbound flight was on time inbound left 30 minutes late but due to very strong tailwinds we recovered most of the time en route. Ignore the IFE rating - there was none.

We have flown Tigerair numerous times in the past few years between Brisbane and Melbourne with few problems until Thursday 29th May when they left Brisbane 2.5 hours late. We were fortunate we didn't have anyone waiting and the FAPAS bus still happily honoured our ticket. Then returning on Monday 2nd from Melbourne our flight which was due to leave 12.20pm eventually took off at 17.05pm arriving in Brisbane too late for us to get our connecting transport home until Tuesday morning. They announced several times that due to the late arrival of our plane our flight would be leaving late which didn't ring true. A later flight took off hours before ours. They eventually gave all passengers a $5 refreshment voucher but this hardly makes up for sitting in the airport for 6 hours with only several announcements.

Travelled Prosperine-Sydney Sydney-Melbourne on Saturday 31 May. Due to late arrival of plane in Prosperine by the time flight arrived at Sydney I was too late to collect baggage and re-check in. Ground staff and flight attendants could not have been more helpful polite and concerned. I collected my bag and when I realised check- in was closed I went to the gate and the ground staff checked my bag in at the gate and had it placed in the hold. Excellent service and the best bit Tigerair now have a gluten free meal option. Jetstar and Virgin could learn something from Tiger re food options for those with food intolerance's.

Got to airport just to find out they had decided to cancel flight excuse given was flight was delayed for too long even though 2 more flights flew out after ours. Offered no accommodation and told refund would take 6 weeks this is the second time this has happened within a month on same route Gold coast to Sydney at 8pm.

The last 2 years we have flown 2617 up from Perth to Singapore. Its a budget airline and with that you get the budget things. Flights always on time with no delays. Its 5 hours so if you have sore backs and a big man like me you are prob going to be a little uncomfortable. But hey its that or another grand more on SQ.

Tigerair economy MEL to MCY and return. On the infrequent times I have flown with this airline I have found them never less than satisfactory. For the price they represent good value for money against any of the other budget or full service airlines. On this occasion the seating configuration was tight but the cost was just over half of what Qantas would have charged. Both flights were on time for take off and arrival at destination.

PER-MEL. For the price I guess I was overall happy with the experience. However for a 1745 departure and a 3.5 hour flight I was disappointed to discover they had no fresh food onboard during a dinner time flight. Admittedly the plane had just landed from MEL and Tigerair has no base in Perth but no fresh food! I had to settle for Pringles and nuts. Plus T2 at Perth is a shiny shed where most things had shut down before departure - the bar and the newsagent were both shut. I wasn't really in the mood for Subway and had expected at least a sandwich and a wine on board. Cabin crew mostly indifferent though.

We travelled From Sydney to Melbourne return On 17 May and and were pleasantly surprised. I used the Online Checkin and also printed our boarding passes. The site was available for check in 2-3 days prior to the flight thus all we had to do was walk in through gates and board. The A320 aircraft were clean and modern. The only minor issue with myself was that the seat headrests were a little high so basically our field of vision was restricted. The inflight announcements were very good. The airfares are very reasonable the flight was very quiet and everybody was greeted with respect.