Tigerair Australia

I flew from Brisbane to Sydney yesterday (25/1/15) flight was fine but the overweight luggage cost was over the top not only that they also weigh your handbag along with your luggage bag. I don't mind paying if it was excessively overweight but it was 2kg's over and the charge was $82. If you were to fly Jetstar their charge is $30.

I regularly fly from the Gold Coast to Sydney and return. I choose to fly with Tiger as they are cheap and no frills. However when you purchase your ticket or tickets via the Tiger Airways official website it asks if you would like to choose your seat and some seats with more "leg room" cost more. On the seat selection page it shows which seats are empty and which seats are booked. Generally the seats with the added leg room are an extra cost and generally always the first booked. I always skip the seat selection and let Tiger assign me a seat at no extra cost. Now whenever I go to check in at Sydney airport or Coolangatta airport the check in staff often ask me where I would like to sit. So I ask for the seats with extra leg room which are the emergency exit rows and generally I'm assigned a seat with extra leg room despite the fact that I didn't pay anything extra and despite the Tiger Airways website stating that those seats which cost more and were "booked". So some poor fools are specifically choosing a certain seat and paying extra on the Tiger airways official website for a seat with extra "leg room". Yet I'm not paying anything extra for my seat and I'm offered the choice to sit in a seat which was shown as "booked" on the Tiger Airways website. I have to admit that I don't always get the choice to sit in a seat which costs extra on the tiger airways website but I find if I check in early enough then roughly 80% of the time the check in staff will give me the choice to sit anywhere at no extra cost. Despite other people paying for the choice to choose their own seat. I recommend Tiger Airways for short flights only as there is no inflight entertainment.

Melbourne to Adelaide terrible terminal. Seen better terminals in 3rd world countries. Walked for at least 10 minutes along container style construction in 30 degree heat to plane then onto tarmac. Plane flight and service to industry standard. Return trip Adelaide to Melbourne check in time is 45 minutes industry standard is 30 minutes. Could not check in 40 minutes prior to flight went to boarding gate and could not board the flight departure even though I had my seat allocation via email while passengers where boarding my flight I was told can't help you sorry. First and last flight with Tiger.

MEL-SYD TT228. Having not flown Tiger over the last few years I was very pleased to be able to fly with them again. Cheap airfare even with the add-ons was still cheaper than Jetstar. Friendly check in staff. The Tiger Terminal is basic but serves its purpose. Boarding was very prompt and the flight took off on time. Very engaging cabin crew. Very smooth flight. Landed early into Sydney. All in all a very positive experience on Tiger and would prefer them over Jetstar.

Flew TT676 Sydney to Cairns Oct 20/14. Carrying a sleeping child the ruthless attendant onboard ordered me to present my boarding pass before putting my child down in an empty seat to present it. After explaining she had the nerve to call me rude. Terrible customer service.

Will certainly fly with them again. We've done Melbourne to Perth return with a 2 and 3 year old. Check in was easy boarding was easy flights were on time. Staff were attentive and polite. We honestly couldn't fault them as a budget airline and will fly again.

We were booked on return flights from Melbourne to Brisbane (25 Oct to 1 Nov 2014) and had to cancel our flights two weeks before because the airline would not allow us to take our daughter's BiPAP on board which she needs with her at all times due to an inability to breath on her own while sleeping. We provided a medical certificate to confirm this and despite repeated calls with them to try and convince them that her ventilator does not use supplemental oxygen they would still not allow us to take it on board (nor bring it as checked luggage). We have flown previously with many other airlines and never had this problem before.

Flew DRW to BNE (27/9/14) and BNE to DRW (4/10/14). Both flights were good. Comfortable throughout the journey. Zero issues. Excellent staff. Check-in/Baggage Drop at DRW ground had minor issue since only one counter was operating resulting in long queue but was quickly resolved. For the price that I paid I'll travel with Tigerair again no doubt. Not that calculative when it comes to baggage too.

Flew Brisbane to Sydney at 7.10am on 12 September. Flight left on time and staff were excellent. No issues at all.

We were standing in line at the airport waiting to check in 2 hours before the flight due to a disabled child travelling and I received a text telling me our flight was cancelled due to weather. All other airlines were on time except Tiger who thought it reasonable to notify me with an SMS informing me I am also not entitled to a refund due to weather! Need I say more?