Tigerair Australia

Not Verified | Sydney to Melbourne. Don’t ever fly with TigerAir Australia. They sent customers to other airline without solving problem. After waiting for 3 hours of flight delayed it ended up being cancelled. The board was not even showing the flight was being cancelled. Customer services are so rude.

✅ Trip Verified | Brisbane to Adelaide. Do not bother flying with this airline. I decided to fly with this flight as it was cheap and was one of the earliest flights. I am still waiting to board after being delayed over 3 hours already which means I could've chosen a later flight and still arrived earlier then I am going to.

✅ Trip Verified | Melbourne to Brisbane. Worst airline I’ve flown with. I’ve never seen an airline with a carry on weight limit and they made me pay an extra $46 to take my carryon onto the plane. I will never travel with this airline again.

✅ Trip Verified | We went from Sydney to Melbourne and the flight was delayed 90mins. Upon return from Melbourne to Sydney, the flight was delayed again after we boarded the plane. The delay while seated and plane not moving was 40mins. This was after an already 40min delay. So a total of 80min delay. And overall the seating allocation was really bad. Some rows had 6 people and full. some rows had 2 people and empty. Service was ordinary.

Not Verified | Cairns to Melbourne. I have seen a lot of negative reviews about Tigerair so myself and my girlfriend were apprehensive about booking with them and were fully prepared for delays. We were both pleasantly surprised. Everything went totally fine, the case limit for check in bags was only 15kg so be careful with that but our flight left and arrived on time. No complaints. Good experience.

✅ Trip Verified | Departing from Melbourne to Gold Coast, I arrived at the airport at 6 am, I miss my flight because something happened at the security gate. I tried to explain the situation otherwise, no one helped us or tried to give us a solution. Different that you have to pay full price. So I had to pay 180$ for the next flight. There were so rude & unaccommodating. I had to wait at the airport for the next flight at 12:20, then the flight was delayed, no explanation, nothing! They made things as difficult as possible for us. We will never use Tigerair again I would not recommend it. Worst service ever, bad service, always delayed!

✅ Trip Verified | My flight from Adelaide to Melbourne was cancelled less than 48 hours before intended departure. The airlines offered alternative flights with Virgin Atlantic for the same day but that didn't meet my purpose of travel as it wasn't arriving in time for my pre-booked appointment, which couldn't be rescheduled. I called the customer support team and advised that Virgin had another flight on the same day which arrives on time for my appointment and requested to be booked on that. The customer support team was not helpful at all and advised that all they could do was refund my ticket (AUD$85), and asked me to book a new ticket myself which at this point costed AUD$180. Finally, I made a request for refund of balance of fare, for which Tigerair was solely responsible, and after 3 weeks of exchanging emails I was told that the airlines was not going to take my claim further. Why offer and confirm tickets when you can't fulfill your responsibility? Worst experience ever compounded further by lack of assistance from the customer support team.

✅ Trip Verified | Gold Coast to Sydney. My husband, my 3 children & I have been stuck here at Gold Coast Airport for 7 hours because we just happened to have a nasty attendant who could have let us on the flight as it still had 45 mins before the plane took off & I had checked in on my phone but when we arrived she said we hadn’t! She said last check in was 2 minutes ago. Now she could have done the right thing & with 45 mins to spare (& we had only carry on bags) checked us in or made my family & I book another airline at a cost of $600 & get home at midnight! She chose to make us book Jetstar who couldn’t have been kinder and did as much as they could to help us. Tigerair were both So rude & unaccomodating, they made things as difficult as possible for us. We will never use your airline again.

✅ Trip Verified | Evening flight out of Brisbane back to Melbourne on TT535. On time departure, cabin crew were attentive, the lack of inflight entertainment or wifi wasn't a major inconvenience seeing the flight was only 2 hours in duration. The seats are not spacious or ergonomically great for sitting in but again, it isn't unbearable for 2 hours. I had the middle seat, 20E, though I would have liked a window seat, I wasn't phased. I occupied myself with listening to music, and food wise, there is the option to purchase light food/drinks .

Not Verified | Brisbane to Melbourne. The flight back to Melbourne was an evening flight. This was great as I had technically had a whole day to travel around before heading home. The flight was punctual with no delays. I didn't have any gripes or anything significantly negative, although I would at the very least of liked a window or aisle seat instead of being squished in the middle. Tigerair doesn't have inflight entertainment, inflight wifi or complimentary meals. However since it was bang on 2 hours, I don't need inflight entertainment or wifi for this short of a trip neither a complimentary meal. Cabin crew were attentive and there is the option to purchase food and beverages on their flights.