"big thumbs up from a seasoned traveller"
Peter Haddon (Australia)
✅ Verified Review | Tigerair were fabulous - from ground crew to cabin crew to pilots. Everyone was friendly, efficient and helpful. This was the inaugural Brisbane to Perth flight. Many people knock LCC but here is the deal. Confirm booking (including seat allocation) as early as you can, carry the correct weight baggage and get to the airport and correct gate in plenty of time. It`s just too easy. Flights were both on time and very comfortable, although 2C needs wonky armrest fixing. Reasonable drinks and snack prices and plenty of water offered. I got the special deal of $200 return - an absolute bargain for first class service from everyone. Well Done Tiger AU - a big thumbs up from a very seasoned traveller.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Brisbane to Perth |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"get what you pay for - terrible service"
K O'Hegarty (Australia)
✅ Verified Review | I have never in my life been more disappointed in an airline. Tigerair has to be the worst airline I have ever dealt with. My partner and I are having dinner with a few friends on Friday night, excited for our flight from Sydney to Melbourne the next morning – only to be dimmed when we receive a message saying they cancelled our 8.15am Saturday flight and they have put us on the flight at 3.15pm on Sunday. They could only put us on a flight 38 hours after they cancelled our first one. Because this was only a weekend away and we were leaving Tuesday – I brought a flight on Saturday with Virgin who were much more understanding and helpful. $600 down, Virgin did everything to make sure we were happy and tried to accommodate us after hearing how Tigerair treated us. When I asked Tiger for a refund for this, we were refused one and said the best they can do is a credit. Are you serious? Like I’m ever going to use this airline again. Yes, the flights are cheaper however, you get what you pay for - terrible service. Wouldn’t you prefer to pay $100 or so extra and be guaranteed a flight when you book it for and even better customer service from anyone else.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"another Australian rip off"
Martin Augood (United Kingdom)
✅ Verified Review | This review is based on 2 return trips for my sons from Sydney to meet me in Perth. For the return leg, we were emailed/SMS just four hours before departure. They claimed simply Operational reasons - no further information whatsoever. After calling Customer service and in total over 60 minutes on phone, they agreed to put us in hotel in Perth. We checked with Hotel and there was no booking made for us, so we made alternative accommodation booking. everything was so inconvenient. My sons were re-booked next day on different flights back to sydney using Virgin OZ. one of those flights was re-booked by virgin themselves, without telling us untill at counter, meaning the Son.2 didn't get back until 24hrs after the scheduled return with Tigerair. Well they got back safely. But no compensation at all for the delay and loss of ones days work, and over 300km extra driving and all other expenses. Im used to Europe where after 4hrs Airline pays delay money and expenses. Whats make this Worse, i had Purchased Tigerair insurance. Which in fact is covered by CHUBB.com.AU, and you have to make the claim on seperate forms, receipts etc, not obvious when you buy the insurance. And they do not pay anything when its tiger-air problems- Classed as Operation Reasons. yet another Australian rip off. TIP, if you can afford it use a better airline. and if you are tempted by the Good prices. Dump the Insurance.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sydney to Perth |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"extra kgs over their 40kg limit"
Oldrich Andrysek (Switzerland)
✅ Verified Review | Gold Coast to Sydney. Very disappointed with Tigerair Australia baggage policy and will never fly again with them. I was on a flight to Sydney to catch a connecting intercontinental flight. I had two pieces of luggage over 20kgs and when I checked in was told not to worry that i would be given consideration and a solution would be found (as on line one can only add and pay for extra 8kg only). Finally on top of the 60AUD ticket and another 30 dollars for an extra piece of luggage, Tigerair charged me 320AUD for extra kgs over their 40kg limit at check in. Customer service was no better and four months later told me that its my fault. No customer respect.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Gold Coast to Sydney |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"unprofessional, money grabbing vulture"
Chris Churchill (Australia)
✅ Verified Review | Hobart to Melbourne. My how the worm turns from being a beneficial symbiotic relationship to a greedy, unprofessional, money grabbing vulture. This ultra LCC really needs to justify it's existence. Incompetent, rude and full of self-importance, this airline has one flight each day from Hobart to Melbourne. No other destination from the Capital City of Tasmania is offered. Communication and Customer Service are foreign words to these amateur fabulosi. As quick as taking a glimpse over your shoulder, these fools will change the rules and leave you hanging without any means of transport! The score I give is only because I cannot give a negative rating: such a pity. Never again. I have a choice of three other airlines, and I will gladly share my hard earned dollars with them.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hobart to Melbourne |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"crew were friendly and efficient"
E Standen (United Kingdom)
✅ Verified Review | Very good experience with Tigerair from Sydney to Melbourne. Flight was on time and ground staff friendly. Cabin crew were friendly and efficient and onboard food and beverages was competitively priced. I wouldn't hesitate in flying Tigerair next time I travel within Australia.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | SYD to MEL |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"definitely better than Jetstar"
25 reviews D Lanner (United Kingdom)
✅ Verified Review | Sydney to Melbourne. Great experience, flight left on time and landed on time! Boarded the aircraft promptly, aircraft was in good condition, cabin crew were pleasant and overall the flight was definitely better than that of a Jetstar flight. I would use Tiger Australia again for that reason!
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | SYD to MEL |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"refund should be provided"
Yu Choh (Australia)
✅ Verified Review | Adelaide to Melbourne. Poor customer service from Tigerair Australia. The flight was cancelled due to "poor weather" even though there was no rain in in both departure and arrival cities. No refund was provided, only a credit which lasted 6 months, which is impractical for people who do not travel often. If the flight is cancelled, a full refund should be provided by the airline.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | ADL to MEL |
Date Flown | July 2016 |
Value For Money | 12345 |
Recommended | no |
"don't fly with Tigerair"
T Mueller (Germany)
✅ Verified Review | Cairns to Brisbane on Tigerair Australia. Scheduled departure at 3.25pm. Delay info at 9:00am (delay 75 mins due to "Crew requirements"). Arriving at the airport at 1:40pm, info about further delay of total 3 hours 15 mins due to "Engineering requirements". No Tigerair agent at the airport. Hotline only offers to change the flight to a later one, but no cancellation. We decide to fly with Virgin at 4:30 pm and ask Tigerair to cover our additional cost. Tigerair rejects. We ask Airline Customer Advocate to assist. Tigerair offers a flight credit in the amount of the tickets purchased, valid for 6 months. Info that we don't plan any further flights and that they should credit the amount to our credit card. Tigerair rejects. Second flight (already booked and paid) from Sydney to Melbourne delayed by 2,5 hours! Better don't fly with Tigerair.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | CNS to BNE |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"231 dollars for one luggage"
Simon Drew (Sweden)
✅ Verified Review | Sydney to Melbourne. I apparently had not paid for a check in luggage (my fault, no problem) but when I got to the airport they charge me with AUS $231 dollars for only one luggage. The ticket itself cost 75, guess how that makes their customers feel. I do blame myself for not purchasing this myself beforehand, but I deeply regret choosing Tigerair now that I know this is "how they get you". I will travel a lot in Australia and will actively avoid scheduling more flights with this company.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | SYD to MEL |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |