✅ Trip Verified
| Brisbane to Sydney. Flight delayed - at 8am I received a text just 3 hrs before scheduled departure, notifying a delay of 1hr 15mins. Travelled to airport, checked in, through security, went to gate as departure board said "boarding soon". However, the flight was eventually cancelled about 30 minutes before departure, and passengers were changed to a Virgin flight departing 4hrs 35 mins later, a total delay of 6hrs 50 mins. No real info was given on what to do next. Spent one hour wandering the airport trying to get help/information, before finally learning that I would have to collect baggage and check in again for the new flight. I tried to check in again at auto checkin without success, and was then told can't check in until 1hr before flight departure. So I was stranded downstairs with no access to airport wifi, no comfortable seating to wait on, and having not eaten since 6am. I was only visiting Sydney for 3 days, and lost a whole day as I didn't get to my hotel until 8pm. An enjoyable trip turned into a nightmare. And complaints to Tigerair brought a stock response that passengers should claim on their travel insurance (as if travel insurance negates Tiger-air's failures!). What a shambles - no more Tigerair for me.