| Whitsunday Coast to Sydney. While on a business trip to Sydney we decided to purchase the travel insurance offered by Tiger air on there booking website. On our return journey the plane had an engineering problem which made us return to Sydney. We were then told the next flight available to get home was in 48 hrs. Tigerair offered us 1 night's accommodation and a place on the flight in 48 hrs at no charge. I was not concerned as we had taken out the Tigerair insurance to cover the short fall of staying in Sydney (transport,accommodation, meals). Upon returning home I lodged my insurance claim which was very straight forward and we had kept the expenses to a minimum so I was confident that that claim would not be a problem, however it would now appear that having a travel delay with Tigerair, the very airline that we were insured with is not covered. This is the response from Chubb Insurance Australia. Our decision After careful review of the information provided to us, we regret to advise that your policy is unable to respond to this claim as the cancellation of your flight was due to Tigerair engineering requirements. As outlined above, any loss caused by a transport provider delay, cancellation or rescheduling is unfortunately excluded from cover. In addition, we note that you accepted the recovery flight offered by Tigerair deeming your airfares as used. Please be advised Section 1 can only provide cover for the unused portion of a Tigerair ticket or the costs of re-scheduling a Tigerair ticket. Should you have additional documentation that may alter our decision, please feel free to forward it to us at your earliest convenience. Although this may not be the outcome that you had hoped for, we trust that the above explanation has given you a better understanding of your policy coverage. If you are unsatisfied with our claim assessment or the service that you have received, please refer to the attached brochure which outlines Chubb Insurance’s complaint handling process. Please feel free to contact us at the above address or by phone if you have further queries regarding this matter, noting your claim number as a reference.