Tigerair Australia

Not Verified | Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks. No confirmation on refund, no response to paying and when, no call centre to get answers. Zero stars if you even care about that as there's no way to complain!

✅ Trip Verified | Perth to Melbourne. Despite cancelling my flight they refuse to provide me with a refund and have credited a different airline without my consent. This is theft. Doesn't help that when I call to ask why I got a smartass telling me that it was "obvious" why this was done, no it isn't obvious, it's theft.

✅ Trip Verified | Sydney to Brisbane. First time flying with Tigerair. Would only consider them again as a last resort. Airside they bunched all their flights right into one corner so the queue was twice as long and there were no seats. Had a number of issues with their website being dysfunctional in terms of not sending and viewing boarding passes. Not being able to login to several features such as to book flights, manage flights etc using their mobile app but just managing to get in with the desktop site. When I was about to show the e-pass at the gate the mobile website failed to display due to the server being busy. It was not possible to save a copy of the pass to my phone wallet either. Luckily I got a printed one just in case. One thing I was looking forward to was the tigertainment entertainment system which on their website is available on all aircraft. Sadly this was not available on my flights. No wifi signal let alone logging in. No mention of this made onboard. Onboard menu food options had limited options listed but none were available. I was a front row passenger on my flight to Brisbane but even with this my legs were cramped. Cabin crew did nothing to deter someone using one of the spare front seats to wait for the toilet instead of standing even though they hadnt paid for it. My return flight to Sydney was rescheduled a few days before to an earlier time slot and it was a pain having to wait and call them to reselect my seat.

✅ Trip Verified | Brisbane to Sydney. The Airport crew in Brisbane were absolutely rude, demanding and disrespectful. My cabin bag weighted 8.1kg, it should have been 7kg, all good, my bad. The desk lady demanded I pay $75 for the excess weight, I said to her I can take items out and put them in the bin as I did not need them. She said no, there is no time you need to pay now and give the bag to the ground crew. I said it will take me 2mins to take the items out. She again said "theres no time". I looked at her as she checking other paying customers whom she could rip off before she got the EFT POS machine that took her 5 mins to operate. By this time 10+mins had passed and I repeatedly told her, after all your mucking around I could have taken the excessive weight out of my bag, got on the plane and avoided the $75. I will never fly this airline, pay the extra dollars to be treated like a human, its worth it.

✅ Trip Verified | I flew one way from Melbourne to Canberra. I paid extra $15 for more leg room and extra $15 for priority boarding. It came to $140. The flight left on time and arrived on time. The seat was comfortable. The staff were courteous. Based on my experience I wouldn't hesitate to fly with this airline again.

✅ Trip Verified | Gold Coast to Melbourne. Absolutely shocking, will never fly with this unprofessional airline again. I tried checking into my flight online a few hours before the flight left, their app would not let me. I also tried using webjet which just rejected my check in. I had no luggage with me, so I had planned to get everything I needed to get done in Gold Coast before my flight - and walk on smoothly 45 minutes before it departed, however because of their online check in not working and being put on hold for an hour just to ask someone to assist over the phone, I missed my flight. Nobody cared to help me out or even compensate me in the slightest way for their website and app faults. The man at the counter just informed me that if you don’t have an allocated seat on the flight, your check in online won’t work. Great thanks for the heads up I would love to see where that is outlined for their passengers to follow. The next flight was a few hours later for $95, I am only a student and would rather pay $250 to get onto a Jetstar/Qantas flight so that I never have to deal with them again.

✅ Trip Verified | Adelaide to Melbourne. The formula 1 Melbourne was cancelled. I tried contacting their call centre to change my plans but the first time after holding for 20 mins I could not do it anymore. The next day I tried again. After 15 min someone picked up, but while I tried to explain my situation they just hung up. Useless and unprofessional service.

✅ Trip Verified | Sydney to Melbourne. Totally unreliable. Pay the extra money to fly another airline. I have used them a couple of times, they are typically delayed or cancelled, so this is not a one off incident. The flight I was meant to be on hasn't even left Melbourne yet. We were meant to have left Sydney 20min ago. The Tiger website is still showing our departure time as 20:40. It's now 21:05. The ground crew at Sydney airport are useless, totally unhelpful.

✅ Trip Verified | Brisbane to Sydney. Our first flight got canceled and My wife forgot to check in online for the other flight. We showed up at the airport 45 minutes before our plane left. They said they couldn’t check us in because paperwork has been submitted and she could not alter it, as she can get a $35 fine. Service is rubbish, they don’t even try and help. Very rude and disrespectful. I’d rather pay $200 more per flight so I don’t have to deal with such disrespectful people. Both women were rude and I ended up paying $200 more for another airliner.

Not Verified | Absolutely ridiculous refund policies. I had no need for a flight I had booked and wanted to cancel with a weeks notice only to be told that refunds are not provided for change of mind. Consideration of circumstances out of control should be considered here and refusing a refund when given suitable notice is abhorrent. I now have to make a trip just to avoid wasting my money. I will not fly with Tigerair ever again, lesson learned.