Tianjin Airlines

✅ Trip Verified |   We flew from Sydney to Zhengzhou and vice versa on Tianjin Airlines recently, overall it was a great trip, ground staff were very friendly, they even reserved a couple extra seats for us, so that my two young kids could have a decent sleep on the way home, cabin staff were also very friendly, they were very helpful throughout the flight! Legs rooms great, food service was decent as well! The only minor issue is their entertainment system was very old, there were just a handful movies to select from, also their 3D map system was not functioning for both sectors, which meant you couldn’t tell where you were currently, other than that, it was really a great flying experience!

✅ Trip Verified | The cabin crew does not know how to speak English, they lost the suitcase, telling me on a stopover in China of the error and promising me that they would send it to me with the first flight to Sydney. 9 days have passed and they still have not found it. It took me a long time to find out who to contact to get my suitcase back and not only does no one answer the phone but they pay little attention to my emails, a guy from London called me telling me that he was looking for the suitcase and finally he sent me an email where he apologized. For not having found it, leaving me without help to my fate.

✅ Trip Verified | Xi’an to London on 10th Feb 2020. Aircraft only 3.5 years old. Good amount seat recline with charger available, however the entertainment system need an upgrade. It is the coronavirus outbreak at moment, the crew did an excellent job measuring temperature and disinfected the aircraft. Excellent cabin service. I went back to spoke with cabin crew, they are willing to share their stories and experiences. The lack of entertainment system is covered by the excellent crew service.

✅ Trip Verified | Nanjing to Xian. The check in process for this flight was smooth. Cabin crew were friendly and courteous. Hot meal with beverages were served. However, the standard of the in flight catering was neither appealing nor appetizing. The passengers who sat next to me even returned the meal to the flight attendant. It is indeed below average. Only Chinese movies is available from the drop down LED screen. Tianjin Airlines have plenty of room for improvement.

✅ Trip Verified | I flew business class Sydney to Tianjin. Seat is 2-2-2 layout only 3 rows, which is a lot less busy than many airlines J class. Seat comfort good, no privacy screens flat bed, you never bump your legs to the side board. Pajamas is provided and amenity is Clarins. Food i will give 3.5 due to a lack of speciality. Entertainment is 3/5 due to a lack of choice. The cabin crew decent patient and polite. Lounge at Sydney is Skyteam lounge

✅ Trip Verified | Moscow to Melbourne via Chongqing. The flight with this airline couldn't be any worse. There were not a single movie in English (or Russian), not even with subtitles; at the Chongqing airport passengers flying to Melbourne were not allowed to leave the airport for 20 hours, not even with Australian passports. We lost money paying for a hotel in the city, and had to seat in a small terminal with only a couple of shops and cafes for so long. The airline didn't bother to offer a food voucher. The staff of the business lounge at the terminal tried to rip us off charging $50 just to take a shower, food was awful as well. My tickets was very expensive due to the soccer word cup in Moscow.

✅ Trip Verified | It was the cheapest way to go back after yet another season in Asia, and honestly I didn't expect too much. But the plane was quite new, and the cabin was in a good condition. Departed on time, unlike the connecting domestic flight (by another airline) before. There was an in-flight entertainment system available, and it seems to be modern, but after a night spent in two different airports I hardly used it for anything other than the 3D map. Although the food was served not as elegantly as some airlines do, it was quite delicious, and I could choose what I preferred on both meals, despite sitting not in the middle of the cabin. Note that there are only soft drinks available, but for me it doesn't really matter. The seats are not exactly Emirates-like, but still quite comfortable for an 8.5 hours flight. The headphones were usual cheap "earbuds" unfortunately, but they also included an adapter which I took away and which will let me plug in my own headphones on some later flight - great and I just don't understand why airlines (besides those smart few who provide multi-use washable-cup large headphones) couldn't distribute just that on request, rather than generating tons of "cheap headphones waste". The flight was smooth and arrived 15 minutes early. Definitely would fly Tianjin Airlines again if the price is right and the route will fit my plans - and will stop at Chongqing (or Tianjin where I haven't been yet as well) should I have time for that.

✅ Trip Verified | Sydney to Tianjin via Zhengzhou. My wife and I could not have been happier with the flight, service, food and entertainment options provided. Staff were great and went out of their way to help other guests. We read a lot of reviews prior to our trip and can honestly say we did not experience 1 negative factor. Great choices on meals and entertainment, pillows and blankets, surprising amount of legroom in economy. We are going back to China soon and don't see any reason to travel with another airline. Great pricing and options for further exploration in China add to the airline's appeal.

✅ Verified Review | Hefei to Quanzhou. The flight was delayed due to military practice, however we have not been informed by the staff on the ground about this. The delay lasted about several hours. I can see some flights were called out to be delayed due to weather conditions, which is false, as the weather were absolutely fine. This information as a result of a delay provided by Chinese authorities is fake, and the delay can drag on for several hours. If you travel within China, try avoid taking flights. The high-speed train is the only option for you.

✅ Verified Review | Chongqing to Gatwick. Dreadful flight, although very convenient as a direct route to Chongqing and a really cheap option. The food was awful, no choice and no any bread to fill up on. No western inflight entertainment apart from 6 very old random films, mostly Christmas themed. The games didn't work and the seats / pillows were filthy. The cabin crew were nice and the toilets clean. It wouldn't take a lot to turn this around but fly prepared! Take your own pillow, entertainment and in-flight food and you'll be able to get through it.