Thomson Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
6/10
3 star Skytrax Rating
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8/10

Thomson Airways customer review

(United Kingdom)

We flew out to Paphos in Cyprus with my disabled father with Thomson on 9th September and the return flight on 16th September was Monarch. We were given no information why this happened the cabin crew were more interested in reading magazines than seeing to the passengers boarding the aircraft. As for my father who has a prosthetic leg he was told that he could not sit in the aisle seat in row 3 as it was required for an able bodied person in case of an emergency but no other aisle seat was offered which made his journey uncomfortable with my father having to remove his prosthetic leg. On disembarking the aircraft we had requested airport assistance but were told just to make our way to the doors of the aircraft where we would be met by porters with wheelchairs along with everyone else leaving the aircraft not an easy proposition for a 80 year old disabled person. The cabin crew were less than helpful not like Thomson who were excellent. Would not voluntarily use Monarch again but had no choice in this case.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Thomson Airways customer review

(United Kingdom)

BOH to PMI TOM B737-800 (Sky interior). Check in 6am was very easy and through to Departures very quickly. Boarded and ready to go on time but an ATC delay of 15mins. Flight and service fine seating fine plane very new so clean and tidy. Landed at PMI 10 mins early and bussed to terminal. Very busy inside with a good 40 min wait for luggage but probably not TOM fault.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Thomson Airways customer review

(United Kingdom)

Newcastle to Larnaca paid £50 for extra leg room seats put in row 32f next to emergency exit no room due to bulk head on door. Spent the whole duration of flight with my legs stretched over guy in next seat. On return flight Larnaca to Newcastle I was put in row 32 again but seat D an aisle seat - plenty of leg room but spent the whole flight getting battered on the shoulder by crew members rampaging up and down plane without any apologies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Thomson Airways customer review

(United Kingdom)

We flew to Sharm el Sheik from Glasgow. I wasn't really prepared for the lack of food and drink and on board entertainment as had assumed wrongly a near 6hr flight would warrant at least some entertainment and some water. Seats were very cramped and the cabin crew did their best with what they had. On the way back seats were slightly better as they'd moved the seat back pockets to the headrest which was a way to create an inch extra leg room. However the flight left Egypt 20mins late at nearly 10pm and the cabin crew decided to try and sell us duty free at 1am in the morning loudly proclaiming we should all purchase stuff. They didn't turn the lights off until after 2am. On arrival back to Glasgow at 2.30am GMT we then proceeded to stand around for 75 mins until our bags came out 1 by 1. I guess having one or two baggage handlers seemed fine on paper. I have also since found out that I could have flown Egypt Air from London to Cairo and got an internal flight to Sharm for at least £100 less than this flight and would have got entertainment and food/drink. Its such a shame as Sharm is a lovely destination to be spoilt by the flying experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomson Airways customer review

(Ireland)

Booked to fly from Dublin to Verona on 8th September flight delayed by 7 hours all we received by way of compensation was a pathetic 8 euro voucher - you couldn't fill your stomach with 8 euro and not even an apology. Arrived eventually at our hotel at 4 in the morning with a two year old baby. You could put it down to bad luck - planes get delayed but never did we imagine that on our return journey on 15th September back to Dublin we are delayed again flight due to leave at 8.25pm and at this stage we don't even know if the flight will run at all - one minute we told the flight will leave at 2am now we are hearing it's been cancelled altogether - this can't be bad luck again. No one to come and explain the situation and leaving people frustrated and angry. A shocking bad airline one we will never use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomson Airways customer review

(United Kingdom)

Flew from Gatwick to Sharm el Sheikh in August. Outbound flight 4.45 hrs very cramped no in flight entertainment expensive drinks pilot kept us informed. Return flight was 5 hours 20 mins very hot lack of in flight entertainment really let's Thomson down on longer flights very cramped seats. Plus side both flights took off on time and cabin crew were good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomson Airways customer review

(United Kingdom)

Birmingham to Antalya Turkey - very cramped conditions for a 4.5 hour flight. No legroom the seats were very uncomfortable. My husband is 6'2" and was in pain. This cannot be legal to cram so may people into such a small space. We have never had a problem in the past with both Thomson and First Choice but will consider other airlines in the future. This is not value for money and I now consider them a budget airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomson Airways customer review

(United Kingdom)

5.5 hr flight to Egypt 767-300 2-4-2 config. Uncomfortable and cramped seats as others have mentioned absolutely no entertainment free or paid no option for inflight meals not even a map to show where you we're. Blankets etc now charged for. Thomson are now a budget airline unbearable on anything over 2-3 hours. Please bring back the entertainment or at least let us to choose to pay or not.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomson Airways customer review

(United Kingdom)

Larnaca to Bristol Sept 2nd 2012. So little space. I am amazed its actually legal to cram so many people so close together on a flight of over 4 hours duration. We flew out Thomas Cook and I had no complaints. The return journey I had very little room and I am only 5'2". My hubby of 5'10" had his knees in the seat in front the whole journey. I put the tray down and it was touching my midriff then I tried to read the inflight magazine and it was difficult to turn a page over as one end was in my midriff and one end touching the seat in front. Thomson will be my last choice from now on I paid almost as much for these flights as a friend paid for her holiday so it wasn't a cheap option.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomson Airways customer review

(United Kingdom)

Appalling flight to and from Egypt simply not an acceptable level of comfort for an almost 6 hour flight. Seats cramped no legroom and if the person in front reclines their seat you cannot even put your table down. No entertainment expensive and not really edible heated snacks. Staff did their best and were pleasant enough but this really is cattle truck travel at its worst. Compare this to any other airline flying to Egypt where even in the poorest economy seat there is a level of comfort unheard of in a Thomson flight. Would I fly Thomson long haul again? Never.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no