✅ Verified Review
| I booked my flight through bravofly to go to Mallorca. I loged on to the website to check in online for the flight about 18 hours before the flight. The check in system was not working. I kept trying throughout the day without any luck. The company stated check-ins are open up to 6 hours before flight. This caused me frustration because I didn't even know If I would be able to board since I couldn't provide my advance passenger information. When I arrived at thw check in I got charged £45 for hand-luggage because the limit is 5kg. I took my laptop in hand and gave them the bag. But really? 5kg? A womans purse weighs more than that. They can at least have the minimum decency to say "no hand luggage allowed so we can milk you the remainder of the ticket price that we removed to appear competitive". I never have checked hand luggage weight and never had a problem and I always pack the same amount of clothes for a 3 day buisness trip. You can always say it is my fault for not checking, but even if I had the limit you are informed of this after buying the ticket, unless you search online, leads one to the only option of buying bag allowance. The just feels like you are being scammed even if they can claim they have no wrongdoing and the customer is blaimed for not checking thoroughly. Just to mention at this point, that it was not my money I was spending, so I couldn't care less about that. It is their attitude that they can pull any trick up their sleeve and get away with it. It does seem to be the case though. What was also interseting was the smirk of the lady that was at the desk as if she was pocketing the money (obviously not the case). The seat I was given was on the aisle so at least I had some leg room. Given that it was an economy flight everything regarding food and entertainment was heavily priced, but that is expected. The flight was delayed by about an hour, plus the time it took me to retrieve my overweight "man-purse" resulted in me being delayed for my pickup that we had arranged with my colleague for another couple of hours. Overall it caused me a 3 hour delay. Communication with the staff was minimal so it was as if they didn't exist. It is by far the worst company I have travelled with.