✅ Verified Review
| We booked a 7 day package with Thomas Cook flying from Manchester/Dubrovnik return. Our designated airline was Thomson. We had a pleasant and uneventful flight outbound. On time and crew very good. After a lovely week in Croatia, we had an early morning start to the airport for our return flight to Manchester on 21st May. The flight was on time and no dramas boarding. Then it took a downward turn. We were seated in Row 31 near the back of the aircraft. From the moment that the doors closed, we were subjected to an absolute cacophony of noise from two female crew in the galley behind us. This went on over the security video (most of which I couldn't hear) and down the runway to take off. We were hopeful that this would come to an end once in the air, but no such luck. Due to turbulence, and the pilot asking that passengers remained seated, we were treated to a continued running commentary with added shrieks regarding the social media postings of these ladies, their friends and their nights out. I was trying to read my book, feeling very tired, and in need of relaxation. 20 minutes after take off, I gave up and pressed the crew call button. No response. After another 10-15 minutes, my call was clearly noticed amongst the girl's catch up and one of the flight attendants came to my seat. I politely explained that we were quite tired and that their constant noise was disrupting my flight. I was then told (3 times) that this particular attendant and her colleague were "only human" and "like a chat". Silly me, there I was thinking that they were in their workplace and responsible for passenger comfort and safety. When I pressed on and asked if perhaps they could just keep it down, I was told to "please don't say keep it down". There seemed to be absolutely no awareness that several rows of seats in front of the galley could hear every word, and no recognition that their conversation topics might be inappropriate in a supposedly professional setting. Whatever training this crew received regarding their conduct whilst airborne, clearly needs refreshing and soon. The high frequency chat went on throughout the flight. My particular favourite was the comment to a passenger in a seat a couple of rows in front of us which was "we're out of Jack Daniels, although who would want to be drinking JD at this time of day?! Lol." I suspect that anyone, particularly a nervous flier who might have fancied a tot of whisky, had their card well and truly marked right there! Most worrying was the 10-15 minute delay in pressing the call button and the arrival of crew (two rows from the galley). This was put down to the captain's request for seatbelts to be fastened. So what happens if someone has a heart attack during turbulence, which was to be fair, mild? Doesn't bear thinking about. It was crystal clear that for the initial part of this flight (over 40 minutes) the ladies in charge of the rear of this aircraft were paying absolutely no attention to what might be happening in the cabin. (I looked back frequently and they were always facing the back of the aircraft). Frightening in this day and age. I have complained about this to Thomson as this crew made me feel less than safe. Needless to say, no reply has been received to date, hence this post. My next flight in August is with Thomas Cook. They used to be the poor relation to Thomson. I book them ahead of Thomson now if there is a choice.