Thomas Cook Airlines

10 Sep LGW-AYT. On time comfortable seats with plenty of legroom (A330) and tasty inflight meal. Friendly and helpful crew. 17 Sep AYT-LGW. On time with good inflight meal and efficient crew but the worst legroom I have ever experienced (B757) 4 plus hours of extreme discomfort unable to move legs and sat so far back in the seat that I was sat on the metal cross-bar. Would/could never fly Thomas Cook again unless could guarantee plane type.

Outbound. 6th September 2012. 7 hour delay. Very poor updates of flight status to passengers. £4.00 voucher given to each person for food and drink - this didn't go anywhere near covering the cost. I got crackers and cheese and some melon that came to £8.20. Inbound. 1.50pm 13th Sep 2012 from Zante to Manchester. Staff were professional and polite.

Gatwick to Hurghada 7th Sep and 14th Sep without doubt the worst flight for many years. Not for the service but seats and lack of leg room. At 6'4 like many of the other comments the pitch of the seat left me with my knees against the arms rests on the seat in front. After an hour pins and needles set in for the next 4 + hrs. I don't know how the company can get away with this. All of us comparing notes when we got off. One thing to note the flight was good leaving on time and the staff all very great. The flight wasn't cheap but disgraceful.

Outbound 6th Sep to Zante. 7 hour delay. Minimal information. Wrong gate on screen when boarding announced had to set off again to another gate. Food voucher of £4.00 given which was not enough to buy anything decent. Inbound 13th Sep 1.50pm. All ok apart from the attitude of 1 of the cabin crew who was arrogant and sharp in her responses to customers. Other cabin crew were professional in their manner.

Just returned from Crete. I am male 5' 10" average build. The seat was extremely uncomfortable. My knees were hard up against the seat in front. It was a night flight but absolutely impossible to even relax let alone snooze. I will never fly them again.

Gatwick to Dalaman and back on A330 wide body. Hour delay on outbound flight but when gate was announced boarding was very fast indeed. Aircraft clean and seat had lots of leg room but was hindered slightly by video box under seat. One film to watch whilst eating breakfast was OK. Crew serving me were rubbish and seemed robotic and couldn't really care less. On return flight departed on time crew were a lot better. Half the toilets were not working so queues built up quickly. Food good film rubbish but landed 20 minutes early. All in all a pretty good experience.

Have just returned from Kefalonia with Thomas Cook in a 757 aircraft and have to say I have never encountered or endured so much discomfort from a seat. I am 6ft tall and weigh 16 stones and was by no means the largest person on this particular flight. I just managed to fit in the seat and found that my knees were pressed hard against the seat in front with my legs apart. I paid for an inflight meal but was unable to eat it properly as the tray came down against my tummy due to the massive size of the hinges on the tray the food when made was probably ok but after flying from the UK first found gravy in chicken dinner all dried out. All large gentlemen around me were also complaining about the leg room and tempers became evident as the ignorant people sitting in front who think they must put their seats in a reclined position for a three hour flight.

Flew from Manchester to Las Vegas return with my family (2 adults 3 children) and I have to say I was worried about the flight after reading some reviews of Thomas Cook but my family and I were thoroughly satisfied with the service provided. The food was good on both flights the staff were nice and dealt with an argument between passengers quickly and efficiently. Only complaints were delays both on the inbound and outbound journeys but this was due to the previous passengers leaving the plane. The in flight entertainment wasn't brilliant but I think that was because of my anxiety during the flight.

We travelled from Gatwick to Hurghada Egypt at the end of August 2012. I am 6' 4" with very long legs and the legroom on this ageing 757 was simply unacceptable. My knees had to squeeze into the gap either side of the seat in front where the arm rest mechanism is often getting trapped as people moved the rest up or down. I had an aisle seat on both outward and return journeys but could not raise my arm rest to stretch my legs into the aisle although people on the other side of the plane could! There was simply no button for me to lift it. Extra legroom seats where of course available for a fee (£30!) but these were not available to book in advance online. When I walked past the seats on the plane they were full of pretty short people looking very comfortable indeed! I see this as direct discrimination against the tall I can't control it so why should I have to sit in utter agony for 5.5 hours because you're too tight to add a few inches more leg room to your flights? The return journey was very warm onboard I asked 4 times if there was any chance the temperature could be turned down slightly along with several other passengers. I was told by the stewardess that "a couple of people have been saying it's too cold so we can hardly make it colder just for you can we?" Give them a blanket! Overall shockingly bad never again.

Flew Gatwick to Larnaca - awful experience. Nine and a half hour delay due to faults when we arrived at larnaca we were then told our luggage had not flown with us. Can't believe there is no entertainment on a four hour flight. Airplane cramped and very old on outward bound. On return - on time but only one working toilet.