Thomas Cook Airlines

Just got back from Egypt lovely holiday except the flights. It is the last time I will fly Thomas cook. The leg room was terrible no space at all. The service was slack we travelled as 4 but had to sit scattered all over the plane.

East Midlands to Ibiza 16th Sep returning 23rd Sep. Airbus 321 both ways. Flight left early on both trips staff were friendly and professional and smartly turned out vegetarian option meal was delicious on return journey but breakfast was bland. My husband is 6'4" and his leg room was much better than Thomson's 757 that we experienced last year was able to actually get his feet on the floor unlike the 757. On this experience would travel with TCX again.

Flew from Gatwick to Hurghada on 14/09/12 - service was not great - the inflight entertainment was terrible the film was shown on old-style televisions and the picture quality was awful. Food was actually very good for plane-food the leg room was laughable! I'm only 5'5" and my knees were touching the seat in front so I dread to think how it must be for those who are actually tall! The flight back into Gatwick on 25/09/12 was awful - again the leg room was awful the food was not as good. The worst thing was the absolute lack of inflight entertainment - a 5 hour 29 minute flight with no entertainment is a absolute disgrace. Extremely disappointed - would have expected if we had flown with EasyJet or some other budget airline but for an airline such as Thomas Cook this was completely unexpected and very disappointing! Very reluctant to book with Thomas Cook in the future and we have used them for many years.

We have flown Thomas Cook for may years always to Kos this year we were due to leave Kos at 01.10 hrs but were delayed by fog. All incoming flights diverted to Rhodes or Athens we had already given our luggage in prior to the announcement of the delay but the Thomas Cook reps were superb they returned our luggage we were then transferred to a hotel and kept informed of the expected time of departure collected and returned to the airport. On the return flight a meal was given to all passengers free of charge we had already booked our meals but thought it was a very good gesture by the company they did their best under very difficult circumstances. My only complaint is that they are no longer flying to Kos from EMA and as we go there twice a year we are not looking forward having to travel to Manchester as we only live 11 miles from EMA.

We had return flights from Glasgow to Bodrum. I doubt if the person who designed the seats and the pitch has ever had to fly in them. I would rate myself as an experienced traveler but I have never experienced such uncomfortable back breaking seats in any of my travels in addition there is no seat pocket for your personnel items books Ipad iPod Mp3 player water etc. I am afraid after this experience Thomas Cook will be my airline of last choice.

Flew from Gatwick to Hurghada 18/09/2012. Initially delayed by 4 hours which was annoying but not the end of the world. The real horror was to come which was the woeful state of the 757 we would travel in to Egypt. A very old plane with trim filthy or missing. The worst thing was the totally inadequate seating space (I can't bring myself to call it leg room as there was clearly no room for your legs). I am 5'8" and could barely squeeze in the whole experience was so claustrophobic that I am dreading the return flight. The inflight entertainment was laughable with pull down black and white TVs which appear to have been acquired from a 1980's defunct coach fleet the temperature also did not help the overall experience although went some way to acclimatise us to the heat of Egypt. The holiday itself has been fantastic and such a shame to be so spoilt by the flight.

Gatwick-Kalamata out 16th Sep returning 23rd Sept. Going out flight was much to time and smooth journey. Argument beside me when lady decided to recline her seat to dismay of person behind her who I think was still eating. Return journey was originally delayed 1 hour - 'due to late arrival of incoming aircraft' - then extended to approx 4 hours as the aircraft was diverted to Bulgaria to take an engineer and parts to a stranded aircraft. Kalamata airport is small so there were not enough seats and the snack bar ran out of food (eventually they opened the arrival area to accommodate us). We were updated but beyond a complementary drink on board little was done to alleviate the considerable inconvenience. The real drawback of flying Thos Cook is the check-in system. Unless you pay extra for an allocated seat you cannot check-in on-line so have to join the one common queue for all their flights.

Never Again. Third holiday in a row that we have flown with Thomas Cook and each time we have suffered bad delays. Last one was from Dalaman to Manchester TCX2985 on 21st Sept 2012. - 1.5 hours late returning to Manchester. Thomas Cook will be our last choice for all future holidays.

BHX-CFU-BHX 757-200 outbound 10th September. Had used online check in so baggage drop was swift and painless. Departed on time cabin clean and tidy cabin crew were friendly and helpful. Seats 31E and F so plenty of legroom although the seats did feel a little narrow. In flight meal good although the gluten free meal could be a little more imaginative. Flight arrived a little early. In bound flight 17th September same aircraft and seats departed on time. Meals good and cabin crew as good as the outward journey flight arrived a little early. All in all a pleasant experience and one I would be happy to repeat.

10 Sep LGW-AYT. On time comfortable seats with plenty of legroom (A330) and tasty inflight meal. Friendly and helpful crew. 17 Sep AYT-LGW. On time with good inflight meal and efficient crew but the worst legroom I have ever experienced (B757) 4 plus hours of extreme discomfort unable to move legs and sat so far back in the seat that I was sat on the metal cross-bar. Would/could never fly Thomas Cook again unless could guarantee plane type.