Thomas Cook Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
5/10
No Skytrax Rating
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Thomas Cook Airlines customer review

(United Kingdom)

TCX6025 Tenerife to Newcastle. Supposed to take off at 13.40. On arrival at airport at 11.30 all seemed well. Called to gate 37 around 1pm. Staff took 4 wheelchairs through and returned with them minutes later. Never at any time informed as to why our flight was cancelled/delayed. Food vouchers were given out but had to be spent in same establishment. Constantly had to visit the information desk to find out what was going on. We eventually left at 01.38am 12 hours late on a Cosmos plane. Customer service needs seriously considered!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Delayed 6 hours on outbound journey to Orlando. Flight itself was very turbulent. The crew service and food was excellent! Seat pitch excellent entertainment average. Return flight delayed we don't know how long we are currently in a hotel overnight waiting for information on when we will leave! Will never fly Thomas Cook again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

TCX2026 Manchester to Paphos on 16 October 2012 delayed 8 hours and the handling of passenger welfare was unacceptable. Flight due to depart at 0700 hrs. On checking in at 0545 we were advised it was still 0900 for a technical problem. Only update was via the departures board which pushed back to 0930 then further information at 1000. A tannoy announced delay until 1400hrs and to collect a £10 refreshment voucher in a queue that took 1 hour. Thomson flight drafted in as replacement - departure now posted at 1430. As boarding given letter of explanation found out that the meal we had prepaid for was not available via Thomson. Letter stated we would be refunded flight meal money on return to UK but now have discovered we have to write in to claim it back. Took off at 1505.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Boeing 757-200 Gatwick to Antalya return. My husband and I returned from Antalya a 4 hour flight at 4am Wednesday (after a 3 hour delay). We had the same problem on our outward journey. The worst thing was the inadequate seating space plus both of our seats had clasped so it was just impossible from the time we sat down to get any comfort. I had a bump on my seat which caused discomfort at the base of my spine. Difficult to eat our meals because of elbow room. We sat in row 40E and F at the back of the aircraft the seats did not tilt back to any degree so we sat bolt upright for the 4 hour night flight! Yes we tried to buy extra leg room on the way back but there was none available. What a shame Thomas Cook! Everything else was just great!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thomas Cook Airlines customer review

(United Kingdom)

No problems with our flight from Stansted to Fuerteventura but on our return flight never before have I encountered such an unprofessional team of stewardesses all making unsuitable jokes and talking to passengers as if they were old mates not to mention using the trolleys as weapons crashing into elbows of passengers etc. We were rudely told we couldn't have the in-flight meal as 'you ain't paid for it you're on a Thomson's holiday' although they did relent under protest. The aisle on the plane was too narrow for a toilet queue.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Manchester to Hurghada on Boeing 757-200 G-FCLH and it was the worst flight I have been on! Sat in window seat 15F. I argued at check-in that although 15F was on the side of the aircraft with windows it did not have one. Boarded the plane seat 15F. No window! I am by no means large neither was the 10 year old who was kicking my seat behind me which could not be helped as he also couldn't move because of the poor legroom. Aircraft was filthy. Flight time from Manchester to Hurghada is usually 5 hrs 35 mins. It was pleasing when the crew said this was to be only 5 hrs 18 mins. In truth the aircraft shut down 5 hrs 50 mins after it had first moved for the purpose of its flight. Will I fly them again? Yes but only because I need to fly home. Lookout for an identical review about Halloween time. Unless they send an A320/A321/A332/A333/B753/B763 to cover the flight instead I don't expect to be happy!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Thomas Cook Airlines customer review

(United Kingdom)

Manchester to Dalaman. Outbound flight was on time but that is about the only positive. Aircraft was a 757-200 it was far too old! We had the two seats at the rear of the aircraft 30 C/D. The seats did not recline at all and the legroom was bad. You had to pay for pillows blankets and headsets now. Not that the headset was any good because the TV screens were so small and far away you couldn't see the film. Return flight was almost one hour late taking off. The aisle is so narrow that you were frequently knocked by the trolley. The main problem was the legroom just awful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Thomas Cook Airlines customer review

(United Kingdom)

Glasgow-Malta return economy class as part of a Thomas Cook package holiday in Gozo. Outbound flight delayed 30 minutes largely due to the police having to come on board and remove a drunk passenger. Return flight was on time. The aircraft seemed clean and well-prepared but the legroom was pretty restricted (I'm 6'6"). Nonetheless I found it reasonably ok for a 4 hour flight although I wouldn't want to go on a long-haul in these conditions. Staff were friendly and helpful and provided good service. I was particularly impressed by the way in which they dealt with the drunk passenger on the outbound flight and by their announcement on both flights that they would sell alcohol in moderation but reserved the right to refuse it - marked contrast to another airline where we had to sit next to two obnoxious drunks whom the staff kept plying with booze. All in all a perfectly reasonable trip and in view of all the negative reviews that this airline has received I thought it only appropriate to give the other side of the story.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thomas Cook Airlines customer review

(United Kingdom)

We travelled to Hurghada from Gatwick on 5th October and returned on 12th October. We had a 4 hour delay on both outward and return flights and was offered a £5 voucher on the outward journey and a couple of stale rolls on the return as compensation. The leg room was virtually non existent on the standard seats but luckily we had pre-booked long legroom seats on the way out at a cost of £30 each extra. The guy sitting next to us who had left the UK 3 weeks before had had a 6 hour delay on the outbound journey and said delay on this airline was normal! Altogether a very unpleasant experience and would never fly Thomas Cook again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

I flew to Hurghada from Gatwick on 5th of October. The flight was 4.5 hours late leaving (should have been 12.50 left 17.20) we received a £5 food voucher at Gatwick as compensation. The return flight was 3 hours and 26 mins late leaving (should have been 20.10 left 23.36) we received a meal box at Hurghada containing two rolls a small carton of fruit juice and a bottle of water. The aircraft (Boeing 757/200 G-FCLJ both ways) was clean but seat space was fairly tight two inflight movies were shown each way the staff were polite and efficient. Passengers who asked to be seated together on the return flight were distributed randomly around the cabin. This flight from Gatwick to Hurghada and the return seems to be regularly delayed see other posts on this board. I will be a very reluctant passenger on a Thomas Cook flight in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no