Thomas Cook Airlines

Not Verified | We booked to fly with Thomas Cook from Stansted to Skiathos in August and our flights were changed to an airline called Smartlynx a couple of months before, not a problem at all. On the day we boarded promptly and the crew were very friendly. The aircraft itself was nice, seats were comfy and the cabin was clean. Same good experience on the return flight although we had a slight delay and landed into Stansted about 40 minutes behind schedule but it’s nothing significant so no problems there. Crew again were very good and the aircraft was clean with the same comfortable seats. Thomas Cook were cheaper than most airlines on this route and would happily fly with them again.

Not Verified | Gatwick to Orlando. Never again! The worst airline I have ever been with. The most uncomfortable seats I have ever sat in on a flight. Everyone in my family had backache after 20 minutes and a numb bum, plastic armrests, and almost no padding. We paid nearly £800 per person and being expected to pay for drinks, is simply a disgrace. Never mind paying for decent films etc! My nephew was horribly sick and was told that there were no more sick bags available. He got given a carrier bag. I would like to say that the service made a difference, but, after being shoved aside by an oblivious steward, no! We have flown on many airlines over the years and Thomas Cook is by far the worst. Next time we'll go with any other company.

✅ Trip Verified | Manchester to Los Angeles. We flew premium outbound and economy inbound as no premium seats available. Premium ok for what we paid and tolerable for 11 hour flight. Economy seats extremely uncomfortable despite having exit seats. Don't recline, narrow and not tall enough for tall people. On both legs, food portions and type were inadequate for the length of the journey. We were hungry. Not enough drinks service. Lights are put out and you're encouraged to sleep. Only pro is cost in comparison to other airlines, direct flight and on time. Staff were fine.

✅ Trip Verified | Orlando to Manchester. It took an hour for the luggage to come out onto the conveyor. The staff working in the baggage claim were not at all informative as to why the bags were delayed or if they were coming. It seems like TC should let passengers know what is going on and for goodness sakes apologize. Even train companies apologize for delays and their tickets don’t cost as much. As it turned out, my father was dying in hospital and I got and hour less to be w him. While the crew on the way out were charming, the crew on the way back were dreadful. They were rude, didn’t smile. They had No landing cards. And the lights were on for most of the flight so I got no sleep. I will not fly TC ever again.

Not Verified | Corfu to Gatwick. MT 1026 outbound flight, within half an hour of take off with various free magazines and newspapers, I was offered a complimentary breakfast and a bottle of wine. Drop down flight monitors provided good information about arrival time, and the outside temperature. MT 1027 Arrived at the airport and almost immediately Thomas Cook reps had vanished, tiny airport. Flight was on time - service was very poor on board, when the food came round I was told that I would have to pay for anything I wanted, even though I stated I did not have to pay from the UK. I was really annoyed by this double standard on board - nobody seemed to care. A Thomas cook holiday costing nearly eight hundred pounds should include free food and beverages both ways. It seemed I as a passenger didn't matter during the rush to get back to the UK (they couldn't even be bothered to switch on the flight destination screens). I was sent an email asking for my review, and I am still waiting for some feedback. If it were my business I would want to know good or bad comments, and then improve the shortfalls.

✅ Trip Verified | Fuerteventura to Gatwick. Simply terrible, 6 kg max for cabin baggage (ridiculous) and I got charged 65 pounds because mine was 6.5 kg, just before the boarding. No more words are necessary

Not Verified | Orlando to Gatwick. We chose this flight because of schedule, non-stop. What a tragic mistake, seats don’t recline and the smallest most uncomfortable seat. They didn’t load cups for hot beverages so no coffee or tea and no alternate offered. Difficult to get a cup of water on a long 8.5 hour flight which was late taking off. Staff was always in a hurry but found to be chatting in the galleys, minimal effort. This will be a skip in the future.

Not Verified | Newcastle to Tenerife. Booked flights 8 days ago, received email yesterday to say seats changed, when I phoned they advised flight time change to a completely different day. No thought for time of work, car booked in to car park etc. Their staff couldn’t care less at the distress and upset caused, stating the flight is cancelled yet still advertising it on their booking site. I’ve had to change flights, from a different airport at a cost of £240 and one day less on my holiday!

✅ Trip Verified | Manchester to Orlando return. Both flights were really good. Seats were comfy and had plenty of leg room. All cabin crew on both flights were brilliant and helpful. Aircraft was very clean, especially the toilet areas. Both take off and landings were smooth, some of the best landings I’ve experienced. Only down side was paying for extras like movies and drinks, but it’s a small price to pay for how good the flight was. Will fly again in future!

Not Verified | Having used BA, Virgin and SAA before I was pleasantly surprised with Thomas Cook, check in was smooth and flight only 10 mins late leaving, flight itself was smooth and and seat was reasonable for 12 hour flight, crew were polite and the James Martin meal was good, landed on time. I paid for priority bording but aside for security at Gatwick it was a waste of money, the meal on return from Cape Town was locally sourced and poor, inflight entertainment is basic and cost £5 to upgrade so I would suggest a book or kindle although the screens on the A330 are very good and have a usb port, TC charge for cheap earphones and best to take your own, snacks and drinks are extra so suggest you get some before boarding. Overall good value for money at nearly £900 cheaper than BA for 2 and the A330 is a far better plane than the BA747. TC flight slot was akward arriving at Cape Town 23.05 and departing there at 00.30 but that was only on the dates I selected.