Thai Smile Airways

✅ Trip Verified | Very pleasant and helpful staff both ground staff and cabin crews with clear understanding English. Aircraft was clean. Cabin crews worked quite effectively considering the short time flight.

Not Verified | Thai Smile Airways is not punctual, many times up to 1 hours late, the ground staff in Phuket are rude and inflexible. The cabin crew is fine.

✅ Trip Verified | Just what one would expect from a short haul flight. I am more than happy flying with Thai smile but there is not a lot to say apart from I had no complaints. Cabin crew very friendly.

✅ Trip Verified | Had selected hindu veg meals on booking directly on thai smile website but never provided, upon talking to Flight Attendant, they said sorry it doesn’t show up at my end. I had someone overlook the selection when booking. Overall flight was average, old planes, no entertainment, uncomfortable seats. Leg space was okay so that is plus. Check in counters were minimal so took longer in flight but staff was friendly there. Thai smile website didn’t have good english translation and technical issues, for example, even if selected meals as Hindu Vegetarian for both passengers, it never was assigned to me. Upon talking to fight attendants no help was offered and was not able to eat both ways.

✅ Trip Verified | I frequently fly this airline for domestic flights (or international flight if possible) to avoid annoying regulations of others budget airways which were specified about seat selection, drinks and meals providing, luggage allowance etc. This airline provides all those.

✅ Trip Verified | Terrible check-in experience. The flight WE588 was scheduled for 7.45am departure. I arrive at the airport and straight to check-in counter Row G since 5.30am. However, there was already a very long line of passengers to check-in for the morning flight for international route while only 3-4 counters were opened. One counter for online check-in counter was opened with very short queue of 10-15 passengers. Unbelievable, it took me 45 minute to reach that counter to have my passport checked and receive boarding pass. There were staff sat at the closed countered but only for passengers who nearly miss the flight because of waiting too long for check in. This is irresponsible of airline management. They do not care about passengers at all. The boarding was late as usual for Thai Smile. Take off time was more than 15 minutes late. In-flight service was nothing special. Food was unacceptable as usual. They still serving pie with sloppy, soft, and moist pie crust which should be flaky pie crust. Also they over-used packing. To serve a small piece of bad pie and 100 ml of tap water, they use 2 thick paper boxes.

✅ Trip Verified | The service was great from every step. The check in process was easy and the attendant was patient and polite. The flight attendants were welcoming and prompt. My ticket included checked luggage at no additional charge. I will consider Thai Smile in the future when flying.

Not Verified | 1) Punctual departure time on both round trips. 2) Boarding efficiency were high and orderly. 3) Even though they were domestic and one hour flights they could complete services in time ie; snack, drinks, tea or coffee. 4) No additional hidden charges when booked, such as credit card fee, luggage charges etc.

✅ Trip Verified |  Gaya Airport checkin was fast. Boarding was smooth and the flight ook off on time. The cabin crew was friendly and the meal was delicious. I will recommend this airline.

✅ Trip Verified | I bought this flight as a round-trip from Bangkok to Kaohsiung. Timing according to the flight schedule. Service including ground staff and flight attendant are also served with a great mood. Food on flight is OK including snack, main dish, water, coffee or tea, and dessert too.