Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 274 reviews
7/10
No Skytrax Rating
Filter Reviews by :
Show
10/10

"the usual good service when flying Smile"

(United Kingdom)

Trip Verified | Excellent low cost airline which goes the extra mile in service. Baggage & in flight service included in the price. Senior Citizen discount is always welcome too. Check in was easy online, however long queue for bag drop at BKK. (Maybe due time of day.) On time flight with pleasant in flight crew. Baggage delivery within 10 minutes of entering terminal at destination. All in all the usual good service when flying Smile.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Reasonable ticket price"

(Thailand)

Not Verified | Delay flight. Reasonable ticket price with luggage fee. Not clear check-in available time. Quite slow process at airport after landing. Quality snack.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVientiane to Bangkok
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"exorbitant cost of baggage"

(United States)

Not Verified | The service and capability of Thai Air is always very well done and pleasant. The crew is always affable. My issue is the exorbitant cost of baggage over 20kg as they now charge 180baht/per kilo. It had been 90baht/kg. I also question the accuracy of their scales. It certainly made my flight MUCH more expensive than originally anticipated. In fairness, I will note that the luggage check-in attendant did give me a small break on the overage price.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very efficient and friendly service"

(United Kingdom)

Not Verified | Very efficient and friendly service. Check in was smooth, boarding and disembarking well managed, cabin crew are friendly and worked very hard. I felt safe and relaxed. I would recommend.
AircraftA320,
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"What a delightful flight"

(Australia)

Trip Verified | What a delightful flight, we were very impressed, nothing was too much trouble for the cabin crew, and they made us feel so welcome. We will be definitely flying with you again, my son (who lives in Thailand recommended your airline) Thank you
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"service not as good as it should be"

(Thailand)

Not Verified | The snack served on flight was pretty cheap comparing to another airline which serves a whole meal. The service was not as good as it should be. I did not feel any warm welcome for the flight attendants. Flight’s also delayed. Kept change departure time twice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"The taste of the snack was too bad"

(Thailand)

Not Verified | Almost all things are good except the snack or light meals in flight. The taste of the snack was too bad. Other services in flight were good. Ground staff and flight attendants are kind with a warm welcome to all customer.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ho Chi Minh
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Communication from staff was insufficient"

(Australia)

Trip Verified | Flight from Suvarnabhumi airport to Krabi. The flight was 45 minute late. Communication from staff was insufficient. No refreshments were proposed while we were waiting on the ground. Disappointed.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Krabi
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Fix it urgently!"

(Thailand)

Trip Verified | Cabin crews service mind is in a critical status. Fix it urgently! Compared to Thai Vietjet Air cabin crews service mind, Thai Smiles is much worse.
AircraftA200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Ubon Ratchathani
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"over 1 hour to check-in"

(Australia)

Trip Verified | We waited in line at Thai plus for over 1 hour to check-in. When we got to agent he said check-in for us flight was closed. When i protested how some people had been promoted without going in line and taking a long time to process he then made a phone call. The plane was late and he managed to print passes for us. The place was full and they had 2 only check in agents to handle the customers. There was another agent working but only did 1 group and closed down.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no