Thai Smile Airways

✅ Trip Verified | I booked the Smile Plus fare, which provided extra legroom and the middle seat of 3 blocked. As it turned out, I was the only passenger in this zone so had all 12 seats to myself! Priority check-in. Boarding by bus at this airport, so no Priority Boarding. All staff were great; counter staff and flight attendants. Before take-off, the Cabin Manager introduced herself, and offered me a choice of 2 main courses to be served after take-off, and took my drink order as well. The meal (a prawn pad Thai) arrived packed in a leakproof cardboard box. It was delicious! Also on the tray was a small salad, and a piece of cake for dessert. Drink was served providing me with the whole can of soft drink I ordered. It doesn’t get any better than this, anywhere in the world, for a flight of just 0:58 minutes! Worth every cent!!

✅ Trip Verified | The cabin crew were very courteous and knowledgeable about the safety features and when they finished praised passengers for taking note of the explanation. The staff who made the presentation spoke impeccable English! They handed out a nice snack, which on previous flights during Covid we didn’t receive.

✅ Trip Verified | Pleasantly surprised to be given a bottle of water and a Danish pastry just after take off. Especially considering it was a very short flight. Just over an hour. After enjoying the snack the stewardess quickly came back with fresh hot tea and coffee. Great service all around.

Not Verified | Terrible by the book handling of clients. Absolutely refuse to bother with understanding the situation (passport at the immigration, the immigration won’t give a confirmation letter). Never flying with these guys again if I can help it.

✅ Trip Verified | Very friendly and professional staff, quick and easy service. Even snack water and coffee on a short haul flight. Flight was smooth and almost on time.

✅ Trip Verified | Cabin crew is very nice, Comfortable seat, domestic flight take about 1-2 hrs. they provided snack during flight Seat section no additional charge. and free 20kg load.

✅ Trip Verified | I am quite impressed with the quality of aircraft as well as the quality of service of the staff in the aircraft. The service was superb and the air hostess were amazing and friendly. I will fly again with Thai Smile.....with a big smile.

Not Verified | Kudos to the flight attendants who served a meal during this 40 minute flight. My seat in Smile Plus was comfortable. But check in was not okay. First of all, there was a family with some issue ahead of me. I was kept waiting for 15 minutes, while Smile economy passengers and Online Check In customers were promptly helped by several agents. You do not leave your premium passengers waiting longer than economy passengers. Then I was made to check my bag because it was over 7 kg, but many other passengers brought huge, heavy bags onboard without anyone stopping them. I know, because I boarded early and watched everyone else on the flight board. Why were so many people allowed to bend the rules?

✅ Trip Verified | This is a fine domestic, low-cost airline. Service on the ground and in the air is excellent. The planes are comfortable with fairly generous leg room. Snacks are served during the flight. The staff on board was excellent and worked hard to make the flight pleasant. Moreover, 20K of luggage was permitted at no cost. The fee for extra luggage is reasonable if one books it online, but not so reasonable if one pays at check-in. Another plus: seniors are given a 5% discount. All in all, an efficiently run, low-cost airline that hits all the right marks.

✅ Trip Verified | Friendly crew, on-time departure, staff are very willing to assist, crews provide light meal and beverage throughout the flight. I request flight attendants to take photos of an empty cabin after flight they are very happy to show me.