Thai Smile Airways

✅ Trip Verified | The service quality ground and cabin is well worth the money spent. Quality of food is good with 2 choices. The airline is punctual.

Not Verified | Booking very easy and simple. Follow up correspondence was excellent. Totally hassle free check in. Boarding seamless, flight crew very courteous, efficient and friendly. Overall an excellent experience. Maybe Qantas executives should fly with Thai and learn how customer service should be delivered.

✅ Trip Verified | I had a horrible experience leaving the plane. We booked what was called Thai smile Plus. When we were leaving the plane, everyone in economy just push each other and rush to the front of the plane. For someone with kids sitting in 3rd row, we couldn't even get out of our seats until half the economy cabin go out. It's was unreal, how does the staff not let the business passengers out first? There was only Thai smile Plus.

✅ Trip Verified | On time, good service and the crew smile. Drinks are offer with coffee or tea and water plus every passenger received a bun. They encourage passenger to recycle their plastic water bottle by remove sticker and the crew collect the empty bottle.

Not Verified | Delayed, missed my connection. My 13:00 flight took off at 14:45. Told staff at the counter who assisted in only priority tagging my bags. Landed in Bangkok at a bus gate right next to my connecting flight aircraft closing the door. Ended up having to purchase new ticket to another city just to get home. First and last time Thai Smile.

✅ Trip Verified | Check-in for premium class took 45 mins and is even slower than those who queued at economy class. Priority tag luggage are sent after general economy class luggage. The only comfort is you are seated at the front of the plane and is served with proper food. Other than that really don’t see a point of getting the air ticket that is 3 times more expensive.

Not Verified | Great and professional cabin service. The free baggage is fantastic. The service at Suvarnabhumi airport check-in counter is not quite good. They do not have enough staff.

✅ Trip Verified |  The table in front of the seat was dirty, flipped down, and there was a mess of snacks from the previous passenger. Indicates no cleaning Makes it uncomfortable to use the table in front of the seat, feel disgusted The vomit bag was crumpled like it had been passed by several hands. The flight was delayed too much, it was delayed more than 20 minutes, and I felt dissatisfied that the airline was not punctual.

✅ Trip Verified | Full service, but they only serve a small bun and water. Bangkok Airways from Phuket to BKK serve full meals with option beverages. For service they good take care.

✅ Trip Verified | Ground service is okay. Cabin environment is okay, Crew attitude willing. Beverage and food normal. The bad thing is delay of flight. And the worst thing is about baggage service. My luggage were damaged three times in a row.