Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 274 reviews
7/10
No Skytrax Rating
Filter Reviews by :
Show
10/10

"Cordial staff with smiles"

(Malaysia)

Trip Verified | Well organized and very systematic boarding and unboarding. Cordial staff with smiles. Simple internet booking and special discount for senior citizens that touch the heart.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"check-in is a disaster"

(Greece)

Trip Verified | The check-in is a disaster. Due to the fact, that I have 3hours connection time in Bangkok, my luggage wasn’t checked through as it would leave me enough time to do this myself in Bangkok. My connection was with Thai Airways and the poster at check-in states “connecting you with Star Alliance”.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"poor passenger announcement service from both pilot and crew"

(Thailand)

Trip Verified | New aircraft but poor passenger announcement service from both pilot and crew. Especially when flying the PA system in the aircraft was made in very low volume. I couldn't hear any information of the flight from pilot at all. No food and drink serve in flight during COVID19. They prepared only a little piece of snack and drink for passengers before disembarking at the destination airport.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Trang
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"cancellations to be dealt with more efficiently"

(India)

Trip Verified | Check in at airport counter to be reviewed and expedited. Refund on cancellations to be dealt with more efficiently due to airline cancelling flights on the given date.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Bangkok
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very comfortable and great service!"

(United Kingdom)

Not Verified | Managed to get a promo. Excellent value including 20k luggage. Would definitely with this airline again. Very comfortable and great service! Highly recommended.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"whole experience was so good"

(Australia)

Not Verified | My flight back from Bangkok Suvarnabhumi to Ubon Ratchathani on 28 February with ThaiSmile was possibly the best flight I have had – a near-new A320-200, more leg room than I have had before in Economy Class, helpful and happy cabin crew carrying out flight procedures. Masks on the flight and no meals, but a lovely little parcel of Danish pastry and water for all as we disembarked. The whole experience was so good!
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ubon Ratchathani
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"disappointed that the window was dirty"

(Thailand)

Not Verified | Flight was comfortable, but I’m a bit disappointed that the window was dirty and I cleaned it up. As you know, one of the pleasures of travel is the view from the airplane windows, so I expect Thai Smile Airways to be thorough when cleaning up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service is up to standard"

(Thailand)

Not Verified | Very good service but check-in took some time, departed and arrived on time. Flight attendants are quite friendly, seat is quite comfortable. Overall service is up to standard.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Udonthani
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Highly recommend Thai Smile"

(Thailand)

Trip Verified | Great airline. Love the music and cabin staff are lovely. From check in to landing it was a pleasure from start to finish. Highly recommend Thai Smile.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"online check-in system too difficult"

(Thailand)

Trip Verified | Uncomfortable to enter aircraft you must ride the bus. And in the waiting room it was very bad smell because the engine pollution from bus came inside waiting room. And online check-in system too difficult it just 24 hours before departure it would be better if 72 or 48 hours.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no