"Cordial staff with smiles"
C Han (Malaysia)
✅ Trip Verified | Well organized and very systematic boarding and unboarding. Cordial staff with smiles. Simple internet booking and special discount for senior citizens that touch the heart.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chiang Mai to Bangkok |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"check-in is a disaster"
C Geale (Greece)
✅ Trip Verified | The check-in is a disaster. Due to the fact, that I have 3hours connection time in Bangkok, my luggage wasn’t checked through as it would leave me enough time to do this myself in Bangkok. My connection was with Thai Airways and the poster at check-in states “connecting you with Star Alliance”.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phuket to Bangkok |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"poor passenger announcement service from both pilot and crew"
C Wang (Thailand)
✅ Trip Verified | New aircraft but poor passenger announcement service from both pilot and crew. Especially when flying the PA system in the aircraft was made in very low volume. I couldn't hear any information of the flight from pilot at all. No food and drink serve in flight during COVID19. They prepared only a little piece of snack and drink for passengers before disembarking at the destination airport.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Trang |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cancellations to be dealt with more efficiently"
Kiran Mohite (India)
✅ Trip Verified | Check in at airport counter to be reviewed and expedited. Refund on cancellations to be dealt with more efficiently due to airline cancelling flights on the given date.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mumbai to Bangkok |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Very comfortable and great service!"
R Shepherd (United Kingdom)
Not Verified | Managed to get a promo. Excellent value including 20k luggage. Would definitely with this airline again. Very comfortable and great service! Highly recommended.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Phuket to Bangkok |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"whole experience was so good"
William Trewartha (Australia)
Not Verified | My flight back from Bangkok Suvarnabhumi to Ubon Ratchathani on 28 February with ThaiSmile was possibly the best flight I have had – a near-new A320-200, more leg room than I have had before in Economy Class, helpful and happy cabin crew carrying out flight procedures. Masks on the flight and no meals, but a lovely little parcel of Danish pastry and water for all as we disembarked. The whole experience was so good!
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Ubon Ratchathani |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"disappointed that the window was dirty"
Kaoru Kiriake (Thailand)
Not Verified | Flight was comfortable, but I’m a bit disappointed that the window was dirty and I cleaned it up. As you know, one of the pleasures of travel is the view from the airplane windows, so I expect Thai Smile Airways to be thorough when cleaning up.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Udon Thani |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service is up to standard"
25 reviews Vidya Tapasanan (Thailand)
Not Verified | Very good service but check-in took some time, departed and arrived on time. Flight attendants are quite friendly, seat is quite comfortable. Overall service is up to standard.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Udonthani |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Highly recommend Thai Smile"
Stuart Bone (Thailand)
✅ Trip Verified | Great airline. Love the music and cabin staff are lovely. From check in to landing it was a pleasure from start to finish. Highly recommend Thai Smile.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Chiang Mai |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"online check-in system too difficult"
K Parasorn (Thailand)
✅ Trip Verified | Uncomfortable to enter aircraft you must ride the bus. And in the waiting room it was very bad smell because the engine pollution from bus came inside waiting room. And online check-in system too difficult it just 24 hours before departure it would be better if 72 or 48 hours.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Chiang Mai |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |