Thai Smile Airways

✅ Trip Verified | Appreciated for Good service and Politeness of all ground staff and cabin crew. Good arrangement for passenger who need to transfer to next flight during flight delay circumstance due to heavy rain before take off. Good safety and clean aircraft

✅ Trip Verified | Flight Bangkok-Khon Kaen. Lovely staff, smiling, bright, very good service, clean plane. The flight was on time, no delay, when landing, it landed very softly. Impressed. Will definitely use the service again.บินไฟล์กรุงเทพ-ขอนแก่น พนักงานน่ารัก ยิ้มแย้ม แจ่มใส บริการดีมากๆ เครื่องบินสะอาด ไฟล์ทบินตรงเวลา ไม่ดีเลย์ ตอนบินลง ก็ลงนิ่มมากค่ะ ประทับใจ จะกลับมาใช้บริการอีกแน่ๆ ค่ะ

✅ Trip Verified | First time flying Thai Smile and all went very smoothly. Flight was on time, and we landed a bit early. A nice light meal was served on board. Deplaning was fast and transportation from the plane on the bus was quick. Flight attendants were efficient and nice.

✅ Trip Verified | Always a pleasant experience from the on-line booking process to arriving at my destination. Reasonable fares including small discount for senior citizens, which is greatly appreciated. Check-in, ground staff & flight crews very friendly and helpful.

✅ Trip Verified | Excellent Inflight service. Wide leg room. Clean cabin. Flight 10-minutes early. Cabin crew gave attention to passenger - no rush feeling. So-so inflight food.

✅ Trip Verified | Everything was on time and quite comfortable. But in the lounge there will be a lot of users that make me feel uncomfortable. But the service on the plane is quite complete and worth the price.

✅ Trip Verified | Bangkok to Chiang Mai. Very good and reliable airline. The service is excellent. My flight was enjoyable. Overall, I like it. I will fly Thai smile again in the future.

✅ Trip Verified | The crew did not serve any drinks, soft or alcohol. When I asked for a glass of wine they said they don't have any. Only beer, but that too after the meal! I said usually drinks are served before or with the meal and she replied "it is company policy". When I protested they reluctantly brought a beer. This is unacceptable from a full service airline charging 40% more than low cost airlines flying the same route such as AirAsia, SpiceJet etc. Have never seen this before on an international flight including Thai Airlines. I will never fly this airline again. Forget about beer and wine - they did not even serve any soft drinks or juices at any point.

✅ Trip Verified | Thai Smile is the worst airline in terms of customer service. I landed in Phenom Penh for vacation and after waiting for 30min I had to go to lost and found desk just to know my luggage along with other passengers who flew from Bangkok is missing. Their was no one from airline to help or compensate customers. Reaching their customer care is a next level challenge all together. The airport authorities sitting at lost and found counter will never respond or reach out to confirm the status. God bless people who travel via Thai Smile airline who makes sure their customers never leave smiling.

✅ Trip Verified | I liked the ground handling for this airline. I was expecting an on-time departure, but the flight departed and arrived late. One thing that is going good for them is the legroom situation and the meals they provide for a short 1 hour flight. Boarding was chaotic, but I don't mind. In-flight entertainment is limited to a few monitors showing some Thai Smile commercials. This was understandable as it was a short domestic flight. I would fly with them again if the fare is reasonable, but another full-service domestic/regional carrier that flies the same route but with more benefits might be a better option. Its just that the flight time for this route fits my schedule for Thai Smile.