Thai Lion Air

✅ Trip Verified | My company bought me a Thai Lion Air ticket (Bangkok - Bali) through an agent and was told that pre-booking of luggage could only be made by the passenger personally and not by an agent. On the day before my departure I made five attempts to pre-book luggage through Lion Air's webpage (20 kgs, 25 US$ according to the table), but I got the same "System error" message each time I tried. At last I contacted the call center, but was kept waiting for a lenghty period and didn't have time to wait till the end. On the day of departure I went to the airport prepared to be charged a fee for un-booked luggage (expecting double or triple charge), but upon checkin I was met with a luggage charge of 320 US$ - equal to 13 times the pre-booked rate and double the price of the entire plane ticket. The staff were uninterested in the fact that their webpage didn't work. Long story short - I decided to buy an entirely new ticket for the same flight with 20 kgs included (150 US$). Having once again fallen prey to Lion Air's scams, this was definitely my last flight with that airline. Taking into consideration the airline's atrocious safety record and appalling business methods, I don't recommend anyone using this airline unless there are no other alternatives.

✅ Trip Verified | Bangkok to Kathmandu. I think all the other comments summarized the kind of service you can expect from this airline. It’s a mistrusted, non-ethical, not reliable and non-authentic company. I received an email only 24 hours in advance saying that if I had more than 6kg of baggage we should pay at least 4 hours before. I had another flight that day, was sick, without counting the fact that wifi isn’t available everywhere in Asia, the chances I saw this email were low. Plus, at the airport, the employee only stated that the policy had changed and I even manage to bargain my overload carry-on baggage with her, reflecting the absence of transparency within that company. Seriously, it’s not the fact that I needed to pay the expensive amount that changed my opinion about this airline but mostly all of the process and because as a consumer flying in couple of hours, you absolutely need to pay the amount they ask you. The right of customers should be defend in those case and I will try my best to advice future/potentials customers about that horrible company.

✅ Trip Verified | I had written a letter of complaint to Lion Air and received a form letter response: “Dear sir/madam, unfortunately this is our policy”. On January 26th, 2019 I flew Thai Lion Air from Bangkok to Denpasar. I purchased the ticket online for US$166.71 and at the airport was charged an additional check-in baggage at US$110.53 for a total of US$277.23 The website is designed with the intent to deceive. I have since notice that links in website have change regularly and/or have numerous dead links as they were at the time of my booking. I read "inclusive of baggage". I also read "20 kg check in baggage allowance on international flights". In small print I read "as of January 15, 2019". When I clicked the link the website went on at great length as to details for baggage but no fees that I could see were indicated. A reasonable rate for check-in baggage is not accepted upon check-in unless arriving four hours prior. I did in-fact arrive at the check-in counter four hours prior to the departure and was asked to come back an hour later because the check-in attendants were dealing with flights earlier than mine. Check-in attendants were not busy and the line was short so there was no reason not to accept me upon arrival. Regardless, I had no reason to rush and waited by the side. When I returned 3 hours prior to departure the availability of paying a lower rate for check in baggage had expired. My check-in baggage for an international trip lasting more than three weeks was less than 12kg. I was told by the service manager at the counter that the rate of TB3,500 was the best that could be offered. I was not given any other options other than to pay the full fee on top of a relatively high seat cost. Afterwards I was aware that there are several options that passengers took advantage of. I’ve spoken to other passengers regarding Lion Air. The opinions are not flattering and I wish this had been brought to my attention before. Examples include a passenger flying in transit to Australia that negotiated a highly discounted baggage fee which demonstrates Lion Air's inconsistent policy. Furthermore many passengers carry-on more than one bag most exceeding the size and weight stipulated by the metal rack the counter. Descriptions and photographs of the meals offered are grossly misrepresented. The image of pieces of chicken and sauce as depicted are not the gravy-soaked rice that is served. Lion Air's menu is a disgrace to Thai cuisine. Lastly, the flight crew do not distribute immigration cards to passengers. This is standard on international flights. Each of these issues reflect the total disregard for its customers from a company that uses the Thai name.

✅ Trip Verified | Krabi to Bangkok. They will charge you a fortune if your bag is other the 7kg (yes, only 7kg) allowed for your cabin bag. You will have to check that bag in and pay for every kg, not for the extra, for every kg of that bag.

✅ Trip Verified | Bangkok to Colombo. Great flight with free meal. All passenger get 30 kg baggage allowance and a free meal, tasty too. Everything smooth and on time, very cheap flight too. I recommend this airline.

✅ Trip Verified | Bangkok to Kathmandu. Arrived today to the airport and was asked to pay 8500 baht (over £200) for 17kg luggage. On the booking process there was no option to buy a luggage, so I assumed its free. The staff was rude and there was no way to lower the fee. Most of the people just decided to pay. I did not. Am now in Bangkok awaiting for Nepal Airlines to take me to Kathmandu. Similar cost as the baggage, but at least I have satisfaction not paying a penny to this. Never again.

✅ Trip Verified | Dhaka to Bangkok. Dont use this airline! I booked a flight with them some week ago with extremely bad experience. When booking I used their app and ticked the luggage 15 kg button. On the itinerary I see no luggage included? I call their service center and the lady said I could pay on the airport with a slightly higher price. She would also send me a payment link which never came. At the airport they explained I had to pay 16$/kg, in total 240 $, which was twice the flight price !!! Talk about low cost airline ! After contacting customer service they explained there was no refund. The airplane was almost empty so they could easily have offer me the standard rate. No wonder it was empty with this treatment. I will never fly with them again.

✅ Trip Verified | Bangkok to Tianjin. Our tickets were not especially cheap, however to our surprise they did not include any baggage with them. We had to fork out an additional 15,000 baht to take our two suitcases back to China. The staff laughed at me when I agreed to pay, very humiliating. On the plane nothing is given complimentary. On our 5 hour journey, there was no water, drinks, or food provided. You could order drinks but they were too expensive. We bought our own drinks on the plane but were told we were not allowed to consume them. If you are cold, pay extra to rent a blanket. If you are bored, pay extra to rent earphones and watch the movies. I feel ripped off and won't fly with them again.

✅ Trip Verified | Jakarta to Bangkok. It is cheaper to cancel your flight and rebook with a real airline than pay the exorbitant extortionist rates they charge for baggage. Supposed to be 1 bag free and I paid for 20kg extra. Got to Jakarta airport is was charged IDR 3.1 million (~$230) for 1 bag , which is more than the total round trip cost. The check in was atrocious. I asked for a supervisor who basically told me to pay the fee or not go. I asked if I could Cancel the flight. I was told yes, but no refund. They suck.

✅ Trip Verified | Surat Thani to Chiang Mai. I prepaid $12 for luggage for two trips through Thai Lion. One trip Surat thani and one trip back. This includes a flight from Chiang Mai, a transfer in Bangkok and then Bangkok to Surat Thani. They now say that my transfer flight from Bangkok to Surat Thani is considered a separate flight so my Pre-pay luggage was used up! They had me pay $80 for not prepaid luggage. Who the pays twice for luggage on ONE trip with the same airline?! Then to make matters worse is I find a direct flight home through AirAsia that would get me home faster and save me $30 but my airline won’t give me my luggage back so I can’t go! I would give the money and lose the Thai Lion flight, buy the other ticket through AirAsia, get home sooner and save more than what I’m paying for just luggage alone but they won’t do it! What is wrong with people?!? This is not the first time these scams have happened to me from this company. That’s how they make their money. The woman next to me booked a flight that included free luggage up to 20 kilos but they did the same thing to her. They said her flight to the main island was covered but her transfer flight wasn’t. She had to pay $281 in luggage fees alone!