✅ Trip Verified
| Phuket to Hanoi via Bangkok. I booked a ticket that cost $20 more, with the belief that I was getting a pre-paid bag included. Apparently this was not the case. So, I learn at check-in that because I didn't pre-book my bag, I would have to pay 300 THB ($10 USD) per KG. My bag wieghed 16.6kg. So, they wanted me to pay $166 USD to check my bag! I said hell no! My bodyweight plus my carry-on was 84kg of weight and I paid $84 USD for my ticket. (It was listed at $67 but I paid extra, thinking the checked bag was included) I said I would just book a flight with another airline and check my bag for that price. I checked prices online and I would still have had close to $50 left over too, even with it being last minute! So, what did they do? They looked at the competing prices and said if I bought a new ticket on a domestic flight, the bag would be included "free". The new flight cost $83. This undercut the competition just enough where it made sense for me not to go to a competing airline. I really couldn't afford to do anything but accept their offer. And I did not get refunded for the first flight that I booked! I was also told that if I had been there four hours before the flight left, I could have checked my bag at a much lower rate. I sat and waited for their counter to open, from 3:15AM until 5:00AM. My flight wasn't scheduled to leave until 7:25AM. The employees came and sat at their desks for more than an hour before letting me come to the counter! If I had been given service when I got there I could have gotten the discounted rate, but I couldn't get it. This is unacceptable! I will never fly Thai Lion again.