✅ Trip Verified
| Surat Thani to Bangkok. You don’t save money by using Thai Lion Air. You get stranded and lots of hassle and additional expense. Due to their flight being late to Surat Thani, my flight to Bangkok took off over 1.5 hours late, causing me to miss my connecting international flight in Bangkok. I notified the staff in Surat Thani as soon as I realized this was going to happen. They pulled my luggage for me to carry rather than check it, and tried to make me throw away all my liquids, including things I had just bought in Thailand. I refused. This didn’t help anyway, as their flight was too late to get through security and get to the outgoing plane on time, even though it was still at the gate. They had told me to go directly to a specific gate when I arrived in Bangkok, saying they had notified them to expect me. When I went to that gate they acted like they didn’t know what I was talking about and sent me to the customer service counter. After running frantically back and forth, they told me I can’t get on my flight and only one flight a day went to my destination so they’d reschedule me for the next day, 24 hours later. When I asked about them getting me a hotel room, the Thai lion employee went into robot mode saying “according to our policy, when our flight is delayed an hour or an hour and a half, we will reschedule your flight for free”. She wouldn’t answer my question about a hotel room and just kept repeating that phrase. She literally just didn’t care what happened to me. I called their customer service number who would only tell me to talk to the staff at the airport. So I was stuck in the airport. I ended up having to book a hotel at my own expense and pay a taxi to get me there. Totally not worth the headache, aggravation, and additional expense. Save your money and fly on an airline who cares about their customers.