Thai Lion Air

✅ Trip Verified | Our flight has been rescheduled from 19:10 to 9:10 am! The early plane was impossible to reach for us as we were on an island. Lion Air had cancelled 2 flights that day. Refund request online did not work and after a woman at the customer service has hung up on me. No-one picked up the phone anymore - even after being more than 30 minutes in the waiting line. So we basically lost our tickets.

Not Verified | Terrible airline. Never ever on time and no communication about delay. Do not FLY Thai Lion Air if you want a smooth trip or you need to be in time, it’s the worst out there.

✅ Trip Verified |  Very bad luggage policy. We booked our flight via internet. During booking we did not get the possibility to add luggage to our booking. This was very strange to us. We read online that there were two possibilities, either we could checkin bags with a max weight of 10 kg or we would be charged at the checkin counter with of course higher costs than when you add luggage when you book the flight. To no surprise of us but to our frustration we had to pay at the checkin! The lady at the checkin didn’t speak English and she “didn’t know” about the allowance to bring 0 kg per bag. All she did was direct us to a counter were we had to pay extra for our luggage. Bad bad service!

✅ Trip Verified | Worst airline I have flown - total chaos on check in. 1 hr line to get boarding pass, told I couldn’t check luggage despite having already paid for it. Stood in another line for 30 min. Neither the system or the staff have a clue. Take any other airline

✅ Trip Verified | Domestic internal flight from Ubon Ratchathani to Don Mueang Airport in Bangkok. Couldn’t complain. The flight left on time. Cabin crew friendly enough for a low cost carrier. Would happily fly with Thai Lion Air again

✅ Trip Verified | Flight times were changed several times. As this is the route to Koh Phangan, the new time made it impossible to return. I had booked tickets for 8 people, on 3 separate bookings. Two months later, after sending bank accounts of both me (payee) and the travellers, power of attorney from travellers (who never even paid for the ticket) and numerous other documents, I am still waiting for two of these bookings to be refunded. I ended up paying double the cost on a rival airline due to the late notice. I'll never use Thai Lion again - the number of cancellations/rescheduling is simply too high to plan in advance.

Not Verified | 4 weeks before our booked flight they rescheduled 4 times. Originally 8am, then 1.30pm, 11.30pm and finally 10.30pm. I asked to cancel my booking and receive a refund. 7 weeks later nothing. Even spoke to their staff who were rude and aggressive. Never again. Stay away from them. Thai Lion Air, you should be ashamed to treat customers like this.

Not Verified | They just seem to change the flight times and put you on a new flight 8 hours later and tell you you have not been delayed. Same on the flight out here. Absolutely shocking service. It’s definitely not worth your money or time. Fly another airline they all are much better than Lion Air.

✅ Trip Verified | I planned to go to Singapore in early February 2023 and booked a flight from Bangkok to Singapore with Thai Lion Air 3 weeks in advance. But 4 days before my trip, I received an e-mail from the airlines informing me that my flight was rescheduled from Feb 1 to Feb 2. I contacted the airlines customer service to ask for rescheduling reasons and how they could help me, but they couldn't provide me any reasons why they rescheduled my flight. They gave me 3 options for fixing my problems: rescheduling flight, keep flight credit, cancel and refund. I chose the last one because I lost my trust and wasn't confident to fly with Thai Lion Air because they couldn't explain what happened to my flight. I asked them if there was any flight a day before and after my trip and they said 'yes', but in the same time, they didn't tell me any information about my rescheduled flight. They said they wouldn't give me a full refund because rescheduling didn't affect a return ticket. I contacted them 3 times to ask for reasons, but no response. I even complained at the front desk at the airport, but I wasn't sure if they'd take any actions for improving their service. After I finished a process of refund, which I didn't receive a full refund, I contacted travel insurance agency, Muang Thai Insurance, who is the partner with Thai Lion Air. The agency told me that they couldn't let me claim my insurance because they needed the reasons why my flight was rescheduled or cancel. I said I didn't know because the airlines didn't provide me anything. So, the agency said it was my responsibility to contact the airline. I felt like I was taken advantage of by the airline and my travel plan was ruined. I had flown with Thai Lion Air before and I didn't think it was bad. The seat was comfy and the service was good back then. But I didn't know what happened to them right now. So, I won't recommend any travelers to fly with Thai Lion Air. It's not worth your money and time. This is the worst airlines I've flew with ever!

✅ Trip Verified | Short-haul international leg from Bangkok DMK to Singapore on the single-class B737-800. Even though it's the first time writing a review for this airline, I have flown with them no less than 10 times in the past, pre-pandemic. Everything went along smoothly, from the check-in counters (<10 min wait), to the boarding process and the entire flight itself. Everyone boarded on time, took off on time and landed on time. Even though it is a budget airline, it is a nice touch when they offer 20kg of check-in luggage at no additional cost, as well as a small snack and bottle of water onboard. Legroom was above-average for a budget carrier and good enough for most passengers under 6 feet. The crew were approachable and professional, and made for a pleasant flight.