✅ Trip Verified
| We’ve been traveling around Thailand for nearly 2 weeks - from Chiang Mai, Bangkok, Koh Sumai, Krabi and now heading to Bali, Indonesia for our honeymoon. And I had to take some time at the airport to leave this review because Thai Lion is by far the most horrible airline we’ve ever flown, period. They have no app and their website is complete crap. Always down. So accessing flight details or making changes is a nightmare, which makes the luggage bullet below even more frustrating. We had our flight cancelled and rescheduled 3 times within 48 - 24 hours from our flight which really cut into our plans in Bali. No explanation, simply an email sent. So we basically had to wake up at 3:00am to make our rescheduled flight, which still gets us there LATER than anticipated because of the layover. - We get to the airline and they dropped our luggage from our original tickets and would not let us check in without paying for luggage again. My husband (being the typical man, though he’s fairly good at this stuff) didn’t have a receipt so we had to repay for luggage. When you pay for luggage, you have to run to a separate counter and come BACK to the check-in area because they can’t process payments at the check-in area. What?! What century are you living in? Because we have a transfer in Bangkok, we have to pick up our own luggage from baggage claim and re-check it into our next flight. The hassle just keeps getting worse! We finally get on the plane and notice my husband and I’s seats have been separated by an entire row. Which isn’t a huge deal, but just a cherry on top of all the chaos. We finally get on and the plane is dirty. Still trash from the last flight. Another cherry on top. We almost missed our triple delayed flight to Bali all because of the incompetence of Thai Lion. And we weren’t even the most unlucky ones. Some people got dropped completely during the flight changes and were left stranded at the airport! Just don’t do it. Do yourself the favor and pay a little more for a separate airline - avoid the frustration, hassle, and risk. Wish we head know beforehand because we definitely would have.