Thai Lion Air

✅ Trip Verified | I planned to go to Singapore in early February 2023 and booked a flight from Bangkok to Singapore with Thai Lion Air 3 weeks in advance. But 4 days before my trip, I received an e-mail from the airlines informing me that my flight was rescheduled from Feb 1 to Feb 2. I contacted the airlines customer service to ask for rescheduling reasons and how they could help me, but they couldn't provide me any reasons why they rescheduled my flight. They gave me 3 options for fixing my problems: rescheduling flight, keep flight credit, cancel and refund. I chose the last one because I lost my trust and wasn't confident to fly with Thai Lion Air because they couldn't explain what happened to my flight. I asked them if there was any flight a day before and after my trip and they said 'yes', but in the same time, they didn't tell me any information about my rescheduled flight. They said they wouldn't give me a full refund because rescheduling didn't affect a return ticket. I contacted them 3 times to ask for reasons, but no response. I even complained at the front desk at the airport, but I wasn't sure if they'd take any actions for improving their service. After I finished a process of refund, which I didn't receive a full refund, I contacted travel insurance agency, Muang Thai Insurance, who is the partner with Thai Lion Air. The agency told me that they couldn't let me claim my insurance because they needed the reasons why my flight was rescheduled or cancel. I said I didn't know because the airlines didn't provide me anything. So, the agency said it was my responsibility to contact the airline. I felt like I was taken advantage of by the airline and my travel plan was ruined. I had flown with Thai Lion Air before and I didn't think it was bad. The seat was comfy and the service was good back then. But I didn't know what happened to them right now. So, I won't recommend any travelers to fly with Thai Lion Air. It's not worth your money and time. This is the worst airlines I've flew with ever!

✅ Trip Verified | Short-haul international leg from Bangkok DMK to Singapore on the single-class B737-800. Even though it's the first time writing a review for this airline, I have flown with them no less than 10 times in the past, pre-pandemic. Everything went along smoothly, from the check-in counters (<10 min wait), to the boarding process and the entire flight itself. Everyone boarded on time, took off on time and landed on time. Even though it is a budget airline, it is a nice touch when they offer 20kg of check-in luggage at no additional cost, as well as a small snack and bottle of water onboard. Legroom was above-average for a budget carrier and good enough for most passengers under 6 feet. The crew were approachable and professional, and made for a pleasant flight.

✅ Trip Verified | They cancelled our flight and the next one was more than a day later! They refused to give us any compensation or place to stay which most airlines provide in case of delays and cancellations. On call, which was very hard to get through to, they did not help at all. They said sorry but we can not do anything. Even the refund they did not want to process. It is the worst and most stressful experience with any airline so please do not trust them. They seem to do this often form other reviews which i did not know of before booking.

✅ Trip Verified | I booked a ticket on 26th July Phuket to Bangkok. They changed flight time and mailed me. Then I want to cancel my flight and want full refund as per airline norms. But they don't have any intention to refund my money. In fact i tried to call to there call center, no one reply to me. Also tried to call Indian call center. Same reflection. Thai Lion actual a cheater Airline company. They cheated our money. I have sent many many mail to them but didn't get any satisfactory result.

✅ Trip Verified | Probably one of the most horrible flight in my life. There is just nothing right with this company, from the check-in, delay handling, to security in the cabin and complaint handling. Flight was delayed over 3 hours because of supposedly bad weather conditions, while other airlines were flying just fine for the same routes. Left without ANY updates of confirmed departure time, and more importantly, we were refused the ability to cancel our tickets. We were not offered any food or drink for our over 3 hours wait in the terminal. Staff English at the counter was below acceptable, as they were barely able to understand questions in regards to how to deal with my music instrument. Staff on board failed to give instruction in English. I was addressed multiple times in THAI, which I do not speak and I wasn't even given the chance to ask what it meant. Ground staff at arrival (Lost and Found counter) don't speak English at all. Call center (called 18th March 3:20PM) excuses failure to follow laws and basic security and information requirements by "We are a low cost airline".

✅ Trip Verified | This was a pleasant no frills flight, flight was on time, friendly crew, clean aircraft. But what sets this carrier apart from other budget airlines are the 10kg checkin allowance. I can recommend this carrier.

✅ Trip Verified | They cancelled the flight last April 2020. That is 2 years of waiting for refund but I kept getting their response that it is still being investigated since there was huge volume of flights they cancelled. 2 years and still no refund up until now. Modern day thief!

Not Verified | This is the worst refund experience, I ever have. They say only a credit account refund is possible, and you have to redeem within a year. My ticket was on 3 April 2020. And now the pandemic isn't over, there is no flight available from Taiwan to Thailand. However, there are no notice for any refund or extension.

✅ Trip Verified | I had booked the flight from DMK to TST, at first they had changed my flight and I did not want to change so I decided to cancel it for to route going to TST. Then after that the flight back from TST to DMK had been changed again so I would like to cancelled because I had limited time so it was not convenient for me. I decided to cancelled for both flight and they told us to refund the money within 45 days or it could be a bit late as now there are so many passengers asked for the refund. I understood that so I was waiting patiently until now it's been 9 months, I did not receive my money back. I sent them email and they said it has been processing but do not know when it will come. Totally disappointed. To whom wish to fly with this airline, please consider again before you purchase their ticket because if there is something happened, you will lose your money forever.

✅ Trip Verified | I had a flight booked in April 2020, which was obviously cancelled. I have emailed and called many times to request some sort of update on my refund, and the response is always the same: "In regards to your email, your refund is still in process. it takes an unusually long time to process the refunds. Sorry for your inconvenience". The response never changes and never provides any clear information. I definitely understand the last year has been challenging. However, I also had reservations with two other Thai airlines - one has processed the refund, and the other is at least providing updates and regular communication. At this point, it feels like there is no intention of providing refunds. I recommend booking with any other airline.