Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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8/10

Thai Airways customer review

(Hong Kong)

HKG-BKK-LHR-BKK-HKG and HKG-BKK-SYD-BKK-HKG all in First. I have not flown TG since I moved my loyalty to oneworld about 12 years ago and happy to say that they are still a very good airline. The legendary Thai service was very much at the fore on each sector and the food and wines while not outstanding were good to very good. Experienced both the A380 and the refitted 747 and prefer the 747 as it feels more intimate than the A380. After reading the glowing reviews of the First lounge in BKK my expectations were set very high but unfortunately I was disappointed. Don't get me wrong it's a perfectly nice lounge with extremely attentive service however with the ambient noise from the terminal its not really an oasis of calm and the place looks like it needs a refurb. The buggies to and from the aircraft are a nice touch given the enormity of Suvarnabhumi. TGs pricing out of HKG means they're extraordinary value for money compared to flying direct so I'll be using them again.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thai Airways customer review

(Singapore)

Have flown SIN-BKK-SIN a number of times for work and it feels like each experience is worse than the last especially on the SIN-BKK leg. For whatever reason Thai has started using domestic aircraft for some of the SIN- BKK flights. This means old planes limited overhead storage and no inflight entertainment system. When my colleague once asked why we were on this aircraft the stewardess apologized and said it was a one-off. A lie because subsequent trips were the same. They also park the planes at the furthest possible corner of Suvarnabhumi airport so you have to climb down the ramp with your luggage take a 5-10 minute bus ride to a terminal and then a long walk to immigration. Same on outgoing to Singapore. Would not fly Thai on this route again if I had a choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Thai Airways customer review

(Australia)

MEL-BKK-HKT-BKK-MEL. MEL-BKK food was good. Plane was clean but entertainment system did not work. No apologies from crew just "don't touch for five minuets". I was told in a stern voice. Crew came around with drinks regularly. However no smiles at all. Only smiles we got were from QF ground staff helping with boarding. Crew members just were pointing which aisles to go down. BKK-MEL. Food was inedible. It was a frittata with no taste at all. No one ate it. Dinner was disappointing. Plane was clean. Entertainment was good. Safety was lacking. Crew did not demo just played a video. They did not secure cabin for take off for example did not check seat belts foot rests chairs etc. Did not feel very safe. The check-in agent in BKK did not speak. Overall not the friendly. Next time I would fly Qantas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Nepal)

My ticket was purchased on Oct 16 for my travel of Nov 14 I had requested a vegetarian Hindu/Indian meal AVML in m booking which was shown confirmed in my ticket. I was served VLML instead vegan vegetarian meal on both the flights TG 402 SIN-BKK and TG 319 BKK-KTM. Apart from this the service of crew was excellent they were trying to give every passenger an exclusive feeling. The flight was smooth on-board entertainment and information more than satisfactory airport hospitality of the staff very good leg room in economy class was on par with the best I have travelled.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(India)

BLR-BKK-PEK and PVG-BKK-BLR. Flights on time with comfortable seats and good leg room. The special vegetarian meal served was excellent one of the best I have had. Staff friendly and always smiling. Overall a satisfying experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thai Airways customer review

(Australia)

Inflight entertainment needs serious updating and touch screen did not work properly. Vegetarian meal arrived to me as a "Children's Meal". Breakfast was inedible. Generally the Bangkok-Melbourne route is awful - due to cramped seats bad food no eye masks tiny and thin blanket and uncomfortable pillow. Better to go Singapore on an A380 as their service is by far superior.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Thai Airways customer review

(Bhutan)

TG676 BKK-NRT. Upper deck A380. Seat ok a bit boxy. My same complaint with CX and SQ…but frankly it is hard to appeal to everyone is a narrow tube of aluminium. Food so-so. TG gets a lot of mileage (undeserved) out of being a ‘cuisine capital’ etc but what arrives in front you does not always warrant those accolades.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thai Airways customer review

(Thailand)

Flew overnight on Boeing 777 from Delhi to Bangkok fitted with new Business Class fully flat beds. I was very disappointed with the cramped space and could not sleep at all. Will not use flights with this seat again. Otherwise Thai is normally very good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Thai Airways customer review

(New Zealand)

SIN-BKK-AKL very satisfied to fly with Thai. They have some of the best food on board I flew with Malaysia Airlines to Auckland recently and I was more satisfied with Thai. Staff are very friendly full of smiles. The seats are excellent large leg room and they provide foot rests as well which is perfect for a long distance flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(United States)

We flew three flights recently NRT-BKK BKK-DEL and DEL-BKK. All was fine the service was excellent and the special meal ordered for my wife Indian veg was good. I was a bit disappointed by my meals. They were good but for biz class I thought they were a bit underwhelming. However beyond that we were very pleased with Thai Airways especially the gracious service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes