Thai Airways

Flew Thai Smile from Bangkok to Macau and back. Nothing to smile about considering its an International sector. Seats good for Thai"s anyone above 5'7 will find it very difficult to sit in. Food comes in a plastic bag - a bottle of water a small pudding a tiny sandwich. In spite of clear weather in Macau a day after Typhoon Usagi spared the area flight came in 3 hours late and further delay to land as only one runway operational in BKK - another 40 minutes late missed my connection to Krabi rude staff at airport refused to change my ticket to the next mornings flight until I complained. Sat at the airport for 14 hours. Thai Smile in the Land of Smiles for once didnt make me Smile! Never again.

Domestic Bangkok-Khon Kaen. Aircraft a very old A300-600 which is looking very tired indeed. Cabin crew pleasant enough for this short 40 min hop. Refreshments and a snack is served in a box but really not worth opening. Announcements from the captain could not be heard or understood. You pay a premium fare for this route which is very poor value. Watch out Thai Air Asia are starting on this route soon.

BKK to SYD. Again no AVOD system. After contacting the Thai airways office directly before booking my flight I was told we'd have the AVOD on the flight. No AVOD! this is the 3rd time in 3 years this has happened. The aircraft was old and seats were worn the padding in the back of the seat was compressed so much that it was like leaning on a rock. Staff were fantastic and food was ok.

BKK-ARN. This airline should be upgraded to a 5-star rating. The cabin was clean and inviting the entertainment was terrific food was very good and the cabin crew was top notch. I was very impressed.

Flown many times over the last 30+ years. Some attempt is being made to upgrade the fleet but it is slow going. Their premier route is surely BKK-LHR-BKK so why don't we have the A380 or new(ish) 777s only ancient 747s and A340s.

Hong Kong to Bangkok in C-Class. Travelled on the A380. Seats very narrow and cramped. FAs efficient but not friendly. Very small food portions.

TG 472 on 26th June 2013. SYD to BKK this flight was the best flight I have ever had on a 747-400. Leg room was great staff were nice flight was smooth and pleasant. I cant wait to fly Thai again.

I flew with Thai round trip SYD-BKK in September. I had no trouble getting emergency exit seats and at no extra cost. The seats were comfortable. The meal provided from Sydney was Lunch and a snack before landing in Bangkok. It wasn't to bad. The Meals provided on Bangkok - Sydney were delicious. The inflight entertainment going was so bad and wouldn't load at all. On the way back there was no inflight entertainment at all. The FA's really didn't appear at all interested in their customer service. After breakfast was served on the return leg the cabin was darkened and the two rows of seats they had reserved by the galley were occupied by the FA's and there they sat talking and giggling for hours. I think Thai needs to perhaps encourage the FA's to provide a little more customer service than they do at the moment. Overall it was a good experience and I would use Thai on long haul again.

11/09 LHR-BKK TG917 returned 17/09 BKK-LHR TG916. Outward flight only half full in economy so managed to get a block of 4 seats in the middle and slept for 7 hours. Really disappointed with crew they seemed to be going through the motions and really could not be bothered with giving excellent customer service. Seating OK and entertainment system was good. Flight arrived 20 minutes early which was a bonus and luggage received within minutes. Overall good flight but have come to expect better service from the crew. Inward flight left 20 minutes late which was strange as only 100 passengers on-board. Lots of space to spread out and managed to get 4 seats again which meant some sleep again. Crew were excellent and restored some of our disappointment from the outward flight. Food was good and we received lunch and dinner. Flight landed 25 minutes late in LHR. Luggage came through pretty fast. Overall both flights were good but Thai need to make sure they improve some of their inconsistent crew.

We flew from Bangkok to Milan on the A340 in Economy restricted this has to be without doubt the most awful long haul seats I have ever sat in there is no legroom whatsoever and a video box under the seat in front makes things even worse. We were due to return to Bangkok on the same plane 4 weeks later and had decided to bite the bullet and pay for business class as the thought of sitting in similar seats on the return was unthinkable when we tried to book the business class seats we were informed that there were only 70 passengers and we could have a row of four seats each in normal economy for no extra charge so we took them up on that. The economy restricted seats on the other leg (Auckland to Bangkok) on the 777 were fine and we had no complaints.