Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 874 reviews
7/10
4 star Skytrax Rating
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10/10

Thai Airways customer review

(United Kingdom)

London to Bangkok return. I found the staff very pleasant friendly and helpful and the seats were reasonably comfortable. The inflight entertainment was very good with individual screens for each seat. The food was good and we were kept supplied with as much water and orange juice as we wanted.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(Hong Kong)

Chiang Mai to Bangkok. I booked them because of the excellent flight time which connects to my next flight perfectly. Also I haven't flown with them for a long time so decided to give them a chance again. It was fine overall being a short flight of 55 minutes we were still given a snack box each and tea/coffee service. I was however disappointed when at the BKK airport they parked on the tarmac (they often do even for International flights!) and had to take a rather long bus ride to return to the terminal. I saw a lot of boarding channels being left empty so I was disappointed at this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Australia)

HKG-BKK. Flew on A380. The whole trip from check in to the actual flight was excellent. The check in staff were friendly offering help to the person I was travelling with who has a slight disability. The lounge was good and nicely designed. The aircraft was clean and modern. The new seats are excellent. The seat was comfortable roomy with plenty of storage. The cabin crew were excellent chatting with passenger before take off. They seem very proud of their new aircraft. The food was excellent. On a flight that was under 3 hours we received pre-lunch drinks a four course meal and hot towels were handed out at least 4 times. The staff could not do enough for you and they handled the meal service with efficiency. The aircraft was late arriving HKG and we were advised of the reason why and always kept up to date of the new departure time. Overall Thai offered and excellent product and experience and I would highly recommend their A380 aircraft.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Australia)

SIN-BKK-TPE: SIN-BKK B773 service with the brand new A380 business class interior. The new seat and entertainment system is fantastic. Crew very hard working. Drink service meal service and then constant drink runs throughout business cabin. Unfortunately BKK-TPE was on an older A333 with an ancient interior. The IFE screen was small and blurry and the footrest would not operate correctly. However the crew were fantastic again so made up for the dated cabin. The highlight of the trip was the ground staff in SIN and BKK from check-in clerks to lounge staff to gate agents who all looked after me so kindly as I was in a wheelchair. I can't wait to fly TG internationally again if this was any indication of their service. Would have given seat comfort and inflight entertainment 5/5 had it not been for old A333 to Taipei.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes