Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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5/10

Thai Airways customer review

(United Kingdom)

LHR-BKK (747)-HKG (777)-BKK(747)-LHR(A340) I had forsaken my 2 favoured carriers to BKK adjusted my trip and paid a higher than needed fare to do two flights on the A380. I was not best pleased when as soon as trip finalised they were taken off (LHR-BKK and HKG-BKK). Overall OK-a trailing rather than leading product except for BKK-LHR which was wonderful in all aspects. Generally I don't mind the semi lie flat seats but just could not a get comfortable adjustment on any except the A340 this flight was 'smooth as silk' with a great crew and product whereas the rest was going through the motions more. Lounges OK at best-very good at HKG. Fast track at LHR and departure at BKK only-immigration took 1.5 hrs going into Thailand and nearly an hour at HKG due to obscure pax in my line. Overall probably would have put a X instead of a tick but the BKK/LHR was so good all round has lifted the experience but will be reverting to my usual carriers in future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Thai Airways customer review

(Thailand)

BKK-AKL-BKK. No flat bed in business class very uncomfortable seat food was as good as economy class food on regular airlines - doesn't match business class and price offered. Very little service with uninterested staff. Only good point is its a direct fly. Very disappointed overall.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thai Airways customer review

(France)

Thai Smiles is not much of a smile! On domestic routes a large number of flights (but not all) are now done under the name Thai Smiles. If TG is an airline I have always appreciated and flown both internationally and domestically their Thai Smiles at least in Business class is just a way to cheat passengers: if you buy a ticket on TG you don't expect to be on a flight offering a low cost airline service at a normal airline business cost. On this flight Bangkok to Krabi we were sitting in coach seats (no passenger in the middle that is the only plus) food was revolting and service to its minimum. To be honest a few days later I flew another domestic TG from Chiang Mai to BKK this time with business seats and service. So be sure to check if your flight will be Smiles or not!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Thai Airways customer review

(Singapore)

Singapore to Sapporo via Bangkok and return from Haneda to Singapore via Bangkok again. All flights were in Business class except Haneda - Bangkok which was in First. 1st sector SIN-BKK 777-300ER comfortable seats but a bit on the narrow side and claustrophobic when in the fully flat mode. Staggered seating so everybody had aisle access. Service and food was fantastic. Crew were friendly and energetic. Towels newspapers and drinks offered on ground. BKK-CTS 777-300 seats arranged 2-3-2 in angled flat. Still comfortable and I find more spacious than the 777-300ER seats. However service was terrible. Could see the crew was just going through the motion and didn't bother. The 2 stewards had no smiles. On ground no towels or newspaper offered only drinks. After takeoff a light refreshment is served and breakfast before arrival. Didn't eat so cant comment on the food. Haneda-Bangkok in First 747-400. Night flight so not much to comment. Everything offered on ground. Rimowa toiletry kit which was nice. One thing about Thai their blankets are really very nice and comfy. The supervisor offered to make my bed but as it was already in flat bed mode I told her it was ok. Again light refreshment served after takeoff and breakfast served before landing. Didn't eat again but my friend had the eggs and he said it was awful. TG changed our seats before we left for Sapporo from 2 windows to the 2 center seats. Their reason - change of aircraft. Transit in Bangkok was fantastic. They had a buggy waiting to transport us to the lounge. As our original flight to Singapore was cancelled we had a 7 hour layover. They let us use the First Class lounge so we could take a nap in one of their private rooms. Lounge was empty so was very peaceful and quiet. BKK-SIN A330 again service was very good on this short hop. Crew were young and enthusiastic and food very good. Would fly Thai again for its reasonable ticket and comfortable seats.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United Kingdom)

LHR-BKK TG 917 out on 13th Feb 2014 back BKK to LHR on 23rd Feb Airbus A340. I have not flown Thai since 1994 but was extremely impressed with the standard. The crew were superb nothing was too difficult for them plenty of food and drink served in generous quantities even in economy. AVOD a bit slow to respond but a decent selection of films and music available. I will definitely use them again. I am 6 ft tall and I was impressed with the space for my legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United Kingdom)

Flew from London to Bangkok in December 2013. Flight departed on time. We have previously flown with another Airline to Bangkok but chose Thai due to the excellent price! We were slightly worried as it was a good deal. All our worries disappeared once we were on the airline. The seats were great with much more leg room than the other Airlines we have flown with. We were offered a drink quickly and offered drinks continually through our flight. Food excellent and served quickly and tasted really great. The staff were fantastic always smiling happy to help. The on board entertainment was also very good lots of film choices. Would definitely fly with Thai again and would highly recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thai Airways customer review

(United Kingdom)

TG601 HKG-BKK 7474-400 Seat 69A. I've not used Thai for a few years since changing the alliance I use from Star to Oneworld this however was the cheapest I could find on this route. I can't remember ever using TG in economy either it's always been business and on a few occasions first for what I paid it was ok seat was not that comfortable although there was enough space. They served a hot meal which was fine and the aircraft despite being very old had PTV in all seats my star alliance membership ends soon but I managed to use the lounge at HKIA food was good with lots of variety and it's located very close to the departure gate. All in all an ok trip and service for a 2hr 30min flight I don't know if I would use TG in economy for a long haul I like the premium economy offered by most Oneworld carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Thai Airways customer review

(Thailand)

TG507 Bangkok to Muscat on February 23. Flight was only half full. A330-300 appeared very old. Entertainment system did not work at all. Crew did their best with good service. Food was not very good though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thai Airways customer review

(United Kingdom)

Phuket-Hong Kong in Business class. For a regional business class - this was very good indeed. The aircraft an Airbus 300 wide bodied was about 3 years old. The interior was immaculate. The seats although not fully flat on the recline was very comfortable indeed for the 4 hour flight. Good AVOD entertainment system. Drinks all served from a trolley was a nice touch. Food very tasty and good portions. FAs very friendly and efficient. All in all - good value for money and I would strongly recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(Thailand)

My wife and I flew Bangkok - Sapporo - Bangkok TG670 8 Feb TG671 16 Feb. Both flights were B777-300ER. Check In was efficient in Bangkok and excellent in Sapporo. Cabin crew were friendly and gracious. Our special meal requests were handled without problems.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes