Thai Airways

We went from Sydney to Bangkok then Bangkok to Phuket and return. Food was just passable. Service really needs work. Pressed the attendant buzzer and was walked past a number of times. Not even asked if we would like wine with our dinner and were squashed in I doubt I would use this airline again. The only good thing were that the flights were on time.

BRU-BKK on B777-200 and BKK-FRA on AB346. Seats on both planes are the semi lie flat type most of the other Asian carriers exchanged in favour of full lie flat seats. I don't understand why TG can't have fully lie flat seating on near 12 hour flights. It is difficult to sleep in the current seats. IFE was somewhat slow but there was a decent inventory of films. A nice touch was the loaded menu for the flight as I didn't get a menu on my return flight. Outgoing flight service was somewhat poor with the FAs not too interested in the pax. Return flight had FAs present in the cabin. On both flights despite there supposedly being a selection of white wines there was one white wine option only. Outgoing 1st meal was overcooked bland and poorly presented. The 2nd meal was equally unpleasant. Return flight 1st meal was up to TG's former reputation but the 2nd meal option consisted of some greasy pork sausages on cabbage with boiled potato. It looked like someone had run down to the 7-11 and bought some of those hot dogs that are a mainstay of Thailand 7-11s. Seriously sausages as a meal in business class? The other option was duck. Gate staff in Brussels are contracted out and they were rather unpleasant. Bangkok TG check-in and gate experience was excellent. Baggage service on inbound flight was slow and rather poor However bags were delivered promptly in FRA. It's sad to see an airline that had once set the standard for service and F&B deteriorate. I hope that TG can set itself straight.

TPE-BKK and return. Both flights on time and up to expectations for TG. The A333 seats are not flat but for the time enroute that was unnecessary. I do like Thai's service and the quiet efficiency of the crew. Overall another pleasant experience and the availability of the spa and a massage on departure makes it even more desirable.

BKK-HKT-PKK in Economy Class. Was thoroughly pleased with the Thai Airways flight. Not only the service punctuality and price but also the treatment of Star Gold. Even though it's a relatively short flight (1 hour and change) both segments operated with widebody (A330/777-300) and made for a really pleasant journey. Offered exit row seats without having to ask - which was wonderful. Great snack run and multiple coffee/water runs done during the flight. The cabin crew couldn't have been more hospitable. First time on Thai and would recommend to friends/family. All in all a great experience from check-in to security to lounge access to baggage handling/arrival.

We flew TG106 on 03/04/14 on BKK-CNX route and returned on 05/04/14 by TG111 using redemption tickets. We originally were confirmed on an earlier TG104 but that flight was cancelled and we were placed on TG106. We were informed on this cancellation two days prior to the travelling date. BTW on the morning of 03/04/14 we were again rung if we could be moved to other flights and the answer was absolutely "no". This cancellation approach does not give us good impression. To be fair inflight services are OK and reasonable on both legs. Yet the TG104 used an old B737-400 with old uncomfortable seats whilst the return was an A330 with modernised seats and more leg rooms.

SYD-BKK in First Class. Thai Airways managed to stuff up my complete itinerary just days before my departure. The flight was cancelled without notification. No calls. No emails. Nothing. I was eventually put back on the original flight. The cabin looked worn out the flight attendant didn't look motivated at all and the food quality was extremely poor. Overall it was a sad and disappointing experience especially for First Class. I will avoid Thai Airways in the future.

Denpasar to Bangkok return TG 432 and TG 431. Outward on an Airbus and back on B777. Both flights nearly full but the crew worked hard on both legs. Big difference for this trip was the personal TV screens compared to nothing 12 months ago. Preferred the B777 cabin layout.

Last night I enjoyed a wonderful flight from BKK to SIN (flight 409) in business class. FA's were efficient and professional. I ate in the lounge prior to the flight so I didn't intend to eat again but the food was very good. The seats were extremely comfortable and the IFE was varied and responsive. Add to that the "smooth as silk" flight and I was a happy camper!

Having booked business class we expected to be seated in business class seats. Our flight was from Melbourne to Bangkok and return so we at least expected to fly in a 777-300. However they apparently only use the old 777-200 which is pathetic. The seats are uncomfortable even to sit in and more impossible to sleep in.

Flight TG 640 on 14/03/16 A380. Staff were very friendly. A slow service for serving the ordered menu when you call the staff the response was not quick. The Seats are very uncomfortable the seat is too high. For me with a height of 171 cms I can't have my feet comfortably on floor. Even when the seat was in a flat position (near flat 170 degrees) the leg space is very small. The entertainment system is of the newest standards with big and clear touch screens.