Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 873 reviews
7/10
4 star Skytrax Rating
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7/10

Thai Airways customer review

(Singapore)

Economy round-trip from SIN-ARN via Bangkok. Found their service to be patchy: it was great on TG 410 (SIN-BKK) and TG 403 (BKK-SIN) acceptable on TG 961 (ARN-BKK) and lukewarm on TG 960 (BKK-ARN). I didn't like that they didn't have kid-sized headphones for IFE - my tiny 5-year old held hers up to her ears for the whole journey. On the ARN-BKK and BKK-SIN legs there was not much difference between my special meal and the kids' meals. They also did not give the kids any 'goody bags' except for the BKK-SIN leg where they presented my kids with lunchboxes filled with snacks. FAs didn't do their rounds much during the night portion of the BKK-ARN leg they did it more frequently during the ARN-BKK leg though they ran out of the snacks as many passengers were peckish during the night (between dinner and breakfast service). On the BKK-SIN route we got to travel in a new plane and were impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Singapore)

Flying from BKK-FCO FRA-BKK on Thai Airways was an excellent experience. Flight crew always smiling sincere and attentive. and the ground handling was superb.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Australia)

Just returned from a round-trip from Sydney to Frankfurt via Bangkok. I chose them as the stopover time in Bangkok is a mere 1.5 hours in Bangkok and they operate the A380 on the BKK-FRA leg. First time flying Thai and I would definitely choose them again. I enjoyed their in-seat onboard entertainment in particular the big touch screens on the A380. In contrast to other reports I found the service and food offerings good. It was a welcome plus that none of the flights that I took were booked out so that I always had at least one free seat next to me twice even a whole row of three for myself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United States)

First Class BKK to FRA. Excellent flight on A380. Seats were comfortable and the crew attention was just right. I found the cabin to be a bit bland. Most Thai aircraft have some artwork or color in the cabin but this was not the case on the A380.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(Bangladesh)

I have only recently started flying with Thai Airways between Dhaka and Bangkok as their flight times are much better than that of Bangkok Air. Flights are always on time departing Bangkok but are occasionally delayed out of Dhaka. Most of the time I find the crew friendly and helpful (I have experienced a few grumpy one). Aircraft's are clean and well maintained. The food is OK but nothing special and they have a very limited range of alcohol in Economy Class. The thing I like most about Thai is the amount of leg room in Economy and they have a great selection of on-board entertainment (movies music TV etc.)
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United States)

Business Class ICN-TPE-BKK. Elegant service and tasty food - well served and presented. Thai staff make one feel welcomed and are attentive without being clingy. Though relatively short segments the range of service and quiet competence was just a delight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Canada)

CDG-BKK on A380. Flight delayed due to air traffic control not giving clearance but crew kept the passengers well informed. Served juice and snacks while on ground. Flight was very clean and crew was very friendly. Juice and water was served very frequently.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Thai Airways customer review

(India)

Banglore - BKK- Hong Kong and Hong Kong - BKK - Mumbai in business class. Outbound on 16th June and returned on 21st June. Flight from Banglore to BKK to HKG was good especially loved the A380 on the BKK-HKG sector. Banglore - BKK flight was good. Seats on A380 were really good and afforded good privacy. The AVOD was not great except on the A380. The business lounge in Banglore was ok but the lounge at BKK was not great even though it is the home of Thai Airways. The business lounge at HKG was the best. The food served on the flights was good and staff were nice and attentive. The worst flight was BKK - Mumbai. The seats were a little better than economy movement was too restricted and the calf support only moved a small distance.If you have to sleep it was a very odd position. The AVOD screen was really small and low resolution. The food served on that flight was also not very good. Overall except for the last flight the experience was good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thai Airways customer review

(Germany)

TG 920 from BKK to Frankfurt on 23rd June 2013. Flight facilities were ok but the food was dismal. For breakfast they ran out of pancake option half way and did even say sorry to the customers. As we pay for our flights it is the duty of the airline to make sure customers get what they ask for. Otherwise they should not mention that in the menu card. It is very unprofessional to say that they do not have an option which is already mentioned in the menu as an option. Flight attendants were not very attentive. I enjoyed the inflight entertainment programmes. Next time I will think twice before choosing Thai Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Thai Airways customer review

(Thailand)

BKK-Sapporo-BKK A330 J class. Very disappointed with the food and service both outbound and inbound. It seems that their service keeps deteriorating each time you fly with them. Lunch was simply inedible (inbound). They served a piece of boiled fish (hard as rock) on top of white rice and white sauce. This simply isn't a premium business class service anymore. Having flown Thai many times it is noticeable standards have fallen.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no